A year-end work experience and harvest

After a year of work experience, I have some poor insights. Although my experience is lacking, I am willing to share it with everyone. I hope it will be helpful to everyone. I hope you can point out the shortcomings. The following is my personal work experience.

Responsibility and work go hand in hand. Many times, some people will separate responsibility and work. In fact, this is wrong, because you must shoulder responsibilities in your job, especially for us in sales. For example, after a customer buys something from you, you just ignore it and push it around. This will make the customer believe it, which will cause a lot of bad reactions. Since we have bought something for the customer, if we can help, we must Provide timely help and don’t always shirk it. In fact, it is just a simple task for us, so why let the customer run in two directions? Things that can be solved by our customers must be solved actively, because what we sell is not a one-time thing but a long-term business. If a customer is well served, he can become a sales channel for the problem, and at the same time, it will bring more income. After all, when customers get what they want and are satisfied, they will have a good impression of our products and services. When they meet friends, they will unconsciously promote us, and they will be able to get more customers and gain more benefits. Many resources.

Interact more with customers. Customers are people, not objects, let alone symbols. They need us to communicate and understand them. If we don’t take the initiative to contact and maintain them, they will become disposable. Customers will not buy something again after buying something once. We need to give more guidance to customers when they buy. For example, customers are nostalgic and don’t know how to choose after many things. At this time, we need to be more responsive to customers and ask them what they need. If we don’t say something, then we can do it. Do you need our help? If customers want to buy, they will ask us in time. As long as we do a good job, we will definitely gain the favor of customers. At this time, we can appropriately recommend some products and expand sales, which will make more profits. Of course, customers are not taken advantage of. After all, if customers suffer a loss here, they will not come again, let alone promote us, so when working, it is more important to contact them proactively and communicate with them, rather than simply To serve them, we always need to do a good job and complete the task. Everyone has different ideas. No matter what, we must consider it well, do our own thing well, and complete the task.

Increase the emotional output. Emotion is a wonderful thing. If current sales just think about selling more, it will not make us gain much, it will only lead us to disappointment, and we want All you have to do is give more. Treating customers as our close friends and friends with whom we can communicate will gain their favor. Trust is mutual. It cannot be deceived or hurt. It needs to be maintained and maintained. Only then can we do well and complete it. Treat every day's princess as a conversation with friends. This is conducive to our communication and our work. When you get the recognition of customers, you will gain their favor, gain trust, and conclude a deal.

Part 2 Year-end work experience and gains

At work, although I just play the role of an ordinary cashier, my job is not just as simple as collecting money. , which is also a series of complex procedures. In the past six months of work, I have discovered that to be able to do a job well, no matter whether the work is heavy, busy or leisurely, we must use a positive attitude to complete each of our jobs, not because of the proportion of workload. And complain, because complaining is useless. What we need to do more is not to think too badly about things, but to maintain a good attitude and face the team every day. Because a happy attitude will make us unconsciously tired and boring at work.

I worked hard to learn business knowledge at work. Under the training and guidance of the foreman, I quickly became familiar with the basic situation of the hotel and the cashier job process, from theoretical knowledge to practical operations, from the front desk to the reception. Customer service, bit by bit learning accumulation, in a short period of time I mastered the various business skills that a cashier should have.

I also made mistakes at work. It was my supervisor and foreman who gave me encouragement again and again, which made me more enthusiastic about my work. Mr. Millland once said: Young people inherently need encouragement. Yes, it was this encouragement that enabled me to bravely overcome difficulties and make continuous progress at work. From then on, I was no longer so fragile in the eyes of my leaders and became very strong. Due to my strong sense of responsibility and enthusiasm for work, I was recognized by my superiors and allowed me to intern at the Guobin Club. I'm not used to it. I don't think it's as good as a restaurant in every aspect. However, after a period of hard work, I finally felt that only by enduring hardships can one become a master. This admirable saying. After a period of hard work, the leaders spoke well of me and asked me to serve as a receptionist at the front desk. Heavy responsibility, I was very happy at that moment, despite all the suffering. It's all worth it. At the same time, I feel a lot of pressure. The leader values ??me so much. This is trust in me. I think I should work hard and do my duty well. For me, Another new challenge.

During the nine months of internship, I have gained an understanding of various aspects of hotel management and culture. Among them, what I understand most is:

1. Service quality

For service industries such as hotels, service quality is undoubtedly one of the core competitiveness of the company and the lifeline of the company. High-level service quality can not only leave a deep impression on customers, but also lay a solid foundation for their next visit. Base. And it can make customers feel honored and establish a good brand and image for the enterprise. At Kaiyuan, we have seen that hotel leaders attach great importance to improving service quality. Even our short-term interns must undergo strict etiquette training before they can take up their posts. Provide follow-up training and guidance to old employees to continuously improve and improve their professional quality and level. Department managers and supervisors often say to us: "Every move you make represents our Kaiyuan, and your image is the image of our Kaiyuan."

　2. Hotel culture

In the hotel Ubiquitous are service culture, etiquette culture, regional culture, food culture, troubleshooting culture, etc. In a hotel, all staff are hosts, and all guests will become more or less dependent on the hotel and its people when they come to the hotel. , in addition to receiving culture or knowledge in the process of receiving services, they also seek help from hotel staff when they encounter difficulties. Therefore, we can say that the hotel is a place full of culture and knowledge. Therefore, people working here must be more knowledgeable, cultured and cultivated. The guests are tasting a dish, and the waiter is introducing knowledge about the dish with a sweet voice, including its origin, spread, characteristics, novelties, etc., which not only adds to the fun of tasting the dish, but also allows the guests to receive some knowledge. The new knowledge and information made their trip worthwhile from another level.

In every corner of the hotel, there are courteous service staff. Their standardized operations, professional smiles, and humble demeanor allow guests to be influenced by etiquette culture all the time. Individuals in society are always affected by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel staff, but also beneficially affects guests, improving the quality and cultivation of the entire society. When guests arrive at a new place and check into a hotel, they are always eager to learn more about the local culture, customs, and landscape features. Hotel people should be very familiar with this. A hotel is just a single building. Only in the context of the region can it have a rich heritage and cultural background. For out-of-town guests, they come here either for the scenic features of the place or for business purposes. Basically, they will not come here for a separate accommodation environment. Therefore, the hotel needs to have a function that can provide guests with as much convenience as possible by virtue of its status as a landlord. For example, introducing local tourism resources, such as providing directions for conducting business offices in the local area. In this way, the hotel truly becomes a window for communication between the local area and the outside world. There is also a culture called "problem-solving culture", which is the ability to provide knowledge to help guests solve problems. The golden key culture is a typical example, satisfying and surprising, and completing impossible tasks.

Cashier is a relatively important position in a hotel. It requires a strong sense of responsibility and good communication skills, which is very stressful for me. Faced with difficulties and pressure, I did not back down, but faced the difficulties. After nine months in the front desk cashier position, I can now say that I am qualified for this job, and believe that I will do better in other similar jobs in the future.

The above are some of my feelings during the internship process. Looking at the operation and management of this hotel as a whole, from my nine-month internship, I can roughly summarize the following shortcomings: < /p>

1. The traditional attitude towards employees should be changed. People are the main body in management, and this is something that all managers should grasp. The superior-subordinate relationship in management is only a division of labor, not a relationship between domination and being ruled; on the contrary, modern management concepts tell us: Management is a special service, and managers can only serve their subordinates well and help them. Only when subordinates make outstanding achievements at work can managers themselves have the performance of management. The operation and management of modern enterprises must adhere to the "three gods", namely: market, customers and employees! An old employee said to the leader in the hotel's BBS: "Be kind to employees, be a good leader, remember, you manage Not all machines. "I think this may be what every employee wants to say to the leader.

2. Enterprises lack a spiritual corporate culture that can unite people's hearts. A nation has its own national culture, and a company also needs its own corporate culture. The construction of corporate culture is not optional, but necessary for the survival and development of enterprises. When an enterprise faces various challenges, it requires everyone in the enterprise to work together and unite to overcome difficulties. For companies that have not carried out corporate culture construction, they are usually scattered, and everyone will think about their own thoughts when something happens, and no one has really thought seriously about the development of the company. In other words, they have not integrated themselves into the company. among. It can be seen that the construction of corporate culture is a necessary guarantee for the survival and development of enterprises.

Third, the company lacks an effective incentive mechanism and promotion system. The hotel's incentive mechanism focuses too much on material incentives and ignores spiritual incentives.

In fact, in addition to traditional rewards and punishments, there are many other motivation methods that our managers can learn from. Sometimes a smile or a compliment from a leader to an employee is more effective than a salary increase!

The nine-month internship has become a thing of the past, and the successes and failures of the past have become a thing of the past. We should not show off or be sad about them, but should adjust our mentality to meet the challenges of the future and face the upcoming difficulties of the team. There is a lot of knowledge to learn in life, and what we have learned now is far from enough. Then we should prepare for the next stage of internship, set out with a goal, and the hard work will be rewarded. After sowing the seeds, we We also need diligent cultivation and hard work, so that we can have a bumper harvest.

Three-year work experience and gains

Time flies, 20xx has passed. Looking back on the past year, I can’t help but feel a lot of emotions. In one year, I was in the hospital With the care and help of the leaders and head nurses, the direct leadership and the care and help of colleagues, in line with the service tenet of "everything is patient-centered, everything is for the patient", we studied business knowledge diligently, worked hard to improve theoretical knowledge and mastered the skills skillfully. Various clinical operation skills. I have successfully completed various nursing tasks assigned by the leaders of the hospitals at all levels. With the care, support and help of my comrades, I have made new progress in thinking, study and work. I now summarize my experience as follows:

1. Be strict with self-discipline, consciously strengthen party spirit training, and further improve party spirit cultivation and political and ideological awareness

Over the past year, we have adhered to the correct world outlook, outlook on life, and values, and used the correct world outlook, outlook on life, and , values ??guide one's study, work and life practice, love the motherland, love the Communist Party of China, and be full of confidence in socialism's victory. Conscientiously implement the party's line, principles, and policies, and do a good job in accelerating the cause of socialist construction. Work proactively, work diligently, not be afraid of difficulties, perform your duties conscientiously, and make the best contribution you can in ordinary jobs.

2. Strengthen theoretical and business learning, and continuously improve one’s overall quality.

Strengthen self-professional ethics education. The level of professional ethics and ideological and moral character directly affect the quality and image of nurses. Therefore, after various anti-corruption education and skills training throughout the year, I understood that we must adhere to the principles of "integrity and self-discipline, strict law enforcement, and enthusiastic service" policy, take the satisfaction of the people as the fundamental starting point for doing good work, always put the interests of the party and the people first, firmly establish the idea of ????loving and serving the people, and establish the image of "angels in white" in the minds of the people. Strengthen the "four self" cultivation, that is, "self-respect, self-examination, self-policing, and self-motivation" to give full play to the proactive spirit of nurses. I also pay great attention to the professional image of the nurse. I pay attention to polite service in my daily work, adhere to polite language, have a dignified appearance at work, dress neatly, have shoulder-length hair, do not wear heavy makeup, do not wear high heels or loud-soled shoes, and treat patients politely. , kind attitude and standardized language. Under the careful and careful guidance of the head nurse, I have made great progress and improvement in many aspects. I adhere to the ward rounds of critically ill patients and the three basic training of nursing staff. I have achieved excellent results in every technical operation examination organized by the nursing department. results. In one year of work, I have always adhered to the dedication and dedication, implemented the service concept of "patient-centered, quality-centered", and improved my own quality and emergency response capabilities.

3. Work hard and complete tasks on time

I combine the theoretical knowledge I learned before with the actual clinical work, and I must strictly meet the requirements in my daily work. I don't ask more teachers for advice. On the other hand, I use my spare time to study the business hard and understand the essentials. I remember that when I first arrived in pediatrics, I was not used to it, but I was not afraid. I had never done anything before. In order to do a good job and obey the leadership arrangements, I was not afraid of trouble. I asked teachers for advice, learned from colleagues, and explored and practiced by myself. In a very short time I became more familiar with the work of pediatrics, understood the responsibilities of each class, clarified the work procedures and directions, improved my work potential, formed a clear work idea in the specific work, and was able to carry out the work smoothly and skillfully and satisfactorily. Complete your job efficiently.

In line with the goal of "doing a better job", I developed a sense of innovation and successfully completed the following tasks: assisting the head nurse in the management of the ward and organizing medical documents . Receive every patient seriously, treat every patient as his friend and relative, and often think about the sufferings of others. Do a good job in writing medical documents. The writing of medical documents requires seriousness and responsibility, a correct attitude and a clear mind. I carefully studied the writing standards of department documents, and carefully wrote general nursing records, critical care records and rescue records. Abide by the rules and regulations, and keep in mind the three bases (basic theory, basic knowledge and basic skills) and the three stricts (serious attitude, strict requirements, and rigorous methods). In order to improve the theoretical and operational level of each nurse, the Nursing Department conducts theoretical and operational examinations every month and has high requirements and strict standards for their own work. The work attitude must be correct, "the doctor has a parent's heart", and it is my duty to do everything possible to relieve the suffering of patients. I hope that all patients can recover as soon as possible, so every time I enter the ward, I use the limited time to spare no effort to encourage them, patiently help them understand the disease, build confidence in overcoming the disease, and silently pray for their speedy recovery. .

Love your own job, be able to treat every job correctly and seriously, devote yourself to work, serve everyone enthusiastically, strictly abide by labor disciplines, ensure attendance on time, have a high attendance rate, do not ask for leave throughout the year, use working hours effectively, and stick to your position , need to work overtime to complete the work and work overtime on time to ensure that the work can be completed on time. Make a personal work plan before starting work, complete various tasks in a prioritized and timely manner, achieve the expected results, complete the work with quality and quantity, and have high work efficiency. At the same time, I learned a lot at work and exercised. I, through unremitting efforts, have made great progress in my work level, created a new situation in my work, and made due contributions to the people's health cause.

Of course, I still have some shortcomings that need to be improved. For example, when it comes to studying, sometimes I still have impetuous emotions. I feel that there are too many things to learn, and I am impatient. Especially when I encounter setbacks, I cannot deal with them calmly. At work, sometimes there are low standards. Although I can basically fulfill my responsibilities and obligations, my initiative still needs to be further improved. This is where I need to improve and improve in the future. In the past year, I would like to thank the hospital leaders and head nurses again for their education, guidance, criticism and help, and thank my colleagues for their care and support. Looking back on the past, there have been many improvements and improvements, but there are also some shortcomings; looking forward to the future, we should carry forward our own strengths and strengths and overcome the shortcomings.

Contribute to a perfect tomorrow for the hospital!