For example, get a copied business card:

Ask for a business card, you can take it with you and give them a good impression.

There are four common ways to get a copy of a business card.

1, Securities Exchange Law. Pay first, and you will move forward.

2. Challenge method.

3 humility method. How to ask your opinion in the future, and the object of humble attention, such as a woman's face.

4 Equality Law ". How can I contact you?

The art of using communication tools:

Business transaction is a rule that should be paid attention to. As the saying goes, there is no Fiona Fang without rules. Pay attention to business dealings when using mobile phones: don't call, don't listen, and don't go out to answer. Turn off your cell phone after greeting, so you won't feel half-hearted. When dealing with people, you play the ring box Migrant workers, we want to call the difference.

Business etiquette has three purposes:

To improve yourself, Bill Gates said: "The competition of enterprises is the competition of employees, and then the competition of corporate image of enterprises. Education reflects details, and details highlight quality.

Second, entertainment that is convenient for our personal contact. We will meet different people in business meetings, so we should pay attention to the interaction between different people, such as praising the art that people should pay attention to, or even boasting, otherwise it will make people uncomfortable.

Third, it helps to maintain the corporate image. The personal representatives of the overall business dealings, the corporate image and personal behavior they represent are all typical in-vivo advertising enterprises with personal images. Every move, every word and deed, silence is better than sound.

Business communication is superficial, but basic interpersonal communication, so we define the art of business etiquette communication for business people. People have different ways of understanding. Some people say it is a kind of moral cultivation. Some people say that ceremony is formal beauty, while others say that etiquette is a passport. Vulgarization in ceremony. The operability of business etiquette, what to do and what not to do. For example, talk about a business etiquette break. We all know that guests want seats, but we don't know which Buddhism they are sitting in. It may not be important in general, but attention must be paid to foreign affairs and business negotiations. In addition, you should also pay attention to what the other party says. Normally, you can't say you know? I know, I'll tell you how to tell others the price of wine politely, so that you must pay attention when making the host happy and not embarrassed.

Aristotle, if a person is not in contact with others or is not a god or a beast, it meansno. Here we discuss a question, business people, work ability, and what it includes.

Business people's working abilities include:

Business ability is only the basic ability, and there is no work that can't be done well without business, but only business ability may not be done well. From the field of public relations and communication, but also have communication skills. The ability of sustainable development is called communicative competence. Communicative ability has nothing to do with some vulgar relationships, but to deal with norms and manage interpersonal relationships. Known as the "dual identity" that modern business and interpersonal skills must have. At the beginning of last century, there was a school in the Department of Management called Mayo School, also called "Behavior Management School". (Taylor College, Taylor emphasizes people who don't pay attention), Mayo College emphasizes three aspects of management: one is that enterprises should obtain necessary funds, materials and technology, and the other is to form scale effect. Thirdly, organizing production, he also paid special attention to the internal and external relations and emphasized this point. Commercial elements. Managers must attach importance to internal and external, and this good cooperative relationship is conducive to the sustainable development of enterprises. The following are three basic concepts of business etiquette.

Basic concepts of business etiquette:

Business etiquette and public relations-respect-oriented.

For example, after a restaurant or meeting, respect others' palms "one, two, three?" No palms down, no fingers. Palm down means arrogance, pointing to blame.

For example, it is not right to say hello with palms down or palms up. We greet the animal down and think of it. When dealing with people, we want to know what is right and what is inaction. For example, before you tell your lover, you know who she is compared with. In addition, don't praise other women, the beauty is in front. Gay women are better. When you say another woman is beautiful, that means she is not beautiful. Tell me, if you watch TV at home, your wife is in conflict and she wants to watch soap operas, what can I do to call you? You have a TV star.

Gift. You need to know what the other person likes and dislikes, and what is not easy to grasp, but what you don't like is easier to grasp, which is mainly based on the identity, status and cultural accomplishment of the other person. In business communication, we should pay attention to two aspects.

First, self-esteem. Self-esteem is to show your self-esteem through manners, social skills and clothes, and others will not look up to you. For example, in a basic business transaction, a lady wears jewelry, in principle, it is "in line with her identity, or it is better to use it less", rather than the customer can not wear it and cannot usurp the role of the owner. For example, I ask a question about not wearing jewelry in business dealings. One is to show financial resources, not wearing jewelry, white-collar workers, showing dedication, showing that the attraction of jewelry can not be compared with. Brooch can be worn without anklet. This level of etiquette needs to be done. Etiquette is a kind of formal beauty. Of course, we need a program. We wear two or more kinds of jewelry. What professional clothes do we wear? Business attire is the same color. Can't form a distance, look at the Christmas tree and the grocery store. For another example, women wearing professional clothes should pay attention to five prohibitions: black leather group is absolutely not allowed in occasions, which is an international practice and gives people the impression that it is not serious; Second, the legs are not light in advanced formal occasions. Why? It doesn't look good, and then the things on the feet are wrong and won't be worn out. From a distance, my head and feet are very close, and I took a fancy to the waist not far away. Shoes and socks don't match, you can't wear skirts and sandals, socks that should match, sandals without socks, and high-heeled sandals that don't show your toes when you wear a dress. Five, three legs.

Generally, women who are curious, men look at the waist, and the head refers to the hairstyle and hair color. Hair should not be too long, and it should not be scattered at will. Long hair can be rolled up and tied up, and don't dye it. Waist, waist In formal occasions, you can hang things.

Self-esteem is a very important business transaction, and more importantly, respect for others. There are three main problems, one of which is that you must know the story behind him. Decide what to do with him. The value of the gift package used for international exchange should not be less than 65438+ 0/3 of the gift. If you accept gifts from foreigners, you hope to have the opportunity to open the package and expect to be praised for a period of time. Don't eat with foreigners in public, don't allow yourself, don't pick up food, and don't force others to eat other persuasion; This meal is not perfect. Respect others, and speak rules, such as receiving business cards, receiving business cards, and respecting others. Professional requirements are rewarding. If you don't answer, you should politely tell the other person that you didn't bring it or use it up. Business transactions sometimes require "good faith deception".

Two relationships between business and expression. Business etiquette is a beautiful form, and the exchange of content and form is a supplementary form to express a certain content and a formal expression of the content. Excellent people can't work normally if they are inarticulate, so they should pay attention to the environment, atmosphere, historical and cultural factors in their expression.

Double-row car, the seats are upper seats. There is more than one professional parameter in the standard answer. Where are the seats for the guests? Sitting at a dinner party. The owner personally drives the driver's seat in different social occasions, which is a Hinayana; The relationship between seats, sitting at the door, the driver is still a taxi, the driver's seat, the honor seat in the back seat, and then pay the money. The driver's seat is a group of seats, VIP, VIP, safety seat, behind the driver's seat.

Management syllogism: First, write down your thoughts. You write down what you did.

You are a good person to let people know that this is a necessary business transaction.

Discuss with comrades how men's suits and suits show their identity. Business etiquette is a high-end issue. Wearing a suit and being professional, from a professional point of view, "three": that is, the principle of three points and three colors, that is, the body is restricted by three colors, three colors and three colors; Law 3 1 deals with three parts of the body: shoes, belts and briefcases. The color of Guangdong, Hong Kong and Macao is mainly black; Third, don't let fools wear suits. The first taboo is that trademarks must be removed. The second taboo is not to wear nylon stockings and white socks on formal occasions. It is best to wear shoes of the same color as socks or other dark socks. The third taboo is binding. The texture and color requirements are the same. Wear short sleeves and tie, jacket and tie. Fashion style of tie: First of all, there is a nest called "man's dimple". The second time, Tiewan didn't wear a tie clip, and the tie clip was still worn for the first time, because he was tied together with professional signs to see that he was sacred and cool, and men didn't play with a tie clip. The third is the length of the tie, with a suitable belt buckle along the arrow direction.

Formal norms of business etiquette and public relations. First of all, speaking rules is the embodiment of the quality of enterprise employees; Secondly, it is the symbol of enterprise management; There are no rules, such as no talking loudly during work hours, no wearing sports shoes on black streets, and no talking on the phone. Emphasis on formal norms is to improve the quality of employees and enhance the corporate image. Who should hang up the phone in business situations? High status, hang up first. Hang up the customer before. The competent department at a higher level can hang it. It's equivalent to the caller dying.

Dressing in the workplace is not allowed. First, it's too messy, uniforms are not uniform, plain clothes are not plain clothes, and it's wrong to wear clothes. Too bright (three-color requirement), third, lesbians who can't be overexposed can't fly at low altitude, which affects the office order; Fourth, from an excessive point of view, wearing what she looks like is not fashionable and has no achievements; The fifth is too short, and the sixth is too nervous. Lesbians are not allowed in this company, especially in communication. The rule of not talking is related to the image of the company.

In business communication, all kinds of people are called four, which can't be used to address them. If you don't call, you can't use it first, such as asking for instructions on the street, and you can't "hey"; The spare phone can't be used to call Taiwan, and the third phone can't be used to make local calls. Improper land ownership is within a certain range, but it cannot be abused across regions and countries. The fourth one is called brother, buddy and sister. On the door of an enterprise, you said this was my sister, Li Ge, not a company, but a gift. Be sure to talk about regular business dealings.

The above three basic concepts of business communication and the combination of these three concepts are polite and standardized. No, what should I do in business dealings? Politeness and etiquette are not a slogan, but the actual content, that is, respect. It is to standardize the expression of respect, courtesy, enthusiasm and form just right. The professional statement is to pay attention to three points. We generally call it the three elements of civility and politeness:

"I have to be honest when I receive three times. I have to say hello to you and take the initiative to say hello; Ignore what you don't know and ask a good question. On the one hand, they have a question that you must answer. On the other hand, you are not speechless. In some window locations, such as office, switchboard and telephone, what should I say and what should I do if I encounter different situations in advance? For example, he dialed the wrong number outside for quality, which was not what he was looking for. How do we answer, say, Mr. Chairman, I'm sorry, it's not the company you are looking for. If you need me to check a survey and publicity for you, this is a great opportunity to make a good impression. The third sound is the sound of food delivery, such as the clerk giving it to the customer.

Two or five articles? Ming. As a high-tech enterprise, the city is different from our corporate civilization language. Civilized language should have higher requirements, no spitting or swearing. This is a very low starting point. The first greeting "hello", the second request, in a word, the third thank you. We should learn how to thank others. Especially our parents. The fourth sentence is sorry. The sentence "I'm sorry". Conflict, first of all, is not a disadvantage. Say goodbye to "goodbye" for the fifth time.

Three, three enthusiasm. We say that etiquette is a bridge to communicate with people, not a wall. It is not enough to talk about manners without enthusiasm.

Your eyes. "Look at your eyes, otherwise, your feelings for others are polite, and the people you look at are friendly and look forward to watching. Generally, we should pay attention to the head and emphasize the main points of looking at his eyes. Usually, we can't see the middle below, especially the invisible, men and women, the elderly and customers. Don't look down. You should look up with the necessary head. Time to look at each other's professional parameters is to look at the time when you communicate with each other and communicate with each other. You should have time to look around along the total length of each other and time. 1/3. Greetings are quoted from every other angle. Farewell depends on condolences, and you can watch it or not at other times.

"Export", being able to speak Mandarin, is the embodiment of civilization and the education level of personnel. Don't talk, talk. Facilitate communication, thus facilitating communication. The second is to recognize that people are different and distinguish objects. Phonetic rules (for example, how do men call colleagues and female colleagues in an emergency? For example, if you pay a fine and the other party says "Welcome to come again next time", are you happy? The expressions of foreigners and locals are different, so are the expressions of homosexuals and lesbians. As a lesbian, I have to admit that lesbians' ability to distinguish directions is very weak. When lesbians ask for directions, you talk about East, West, East, West, North and South, torturing them. To put it bluntly, (no)

"Meaning" means going. Friendly and enthusiastic performance, not deadpan indifference. Express interaction (the hospital always smiles). The reasonable way is to be elegant. (Girls laugh in front of others) How can you talk about all aspects of society? Road six teeth.

How to embody communication skills in business to achieve the best communication effect? Communication is mutual understanding and two-way. Talk about three points. The first point is the accuracy of self-positioning, what you are doing and the precise positioning of others. Third, compliance practices (such as dancing, dancing exchanges and heterosexuals who are in line with international standards, please contact). Ladies and gentlemen, men's men can't choose, they can choose, they can't leave.

The six themes should not involve business dealings, instead of criticizing heads of state and government; 2, can not involve state and commercial secrets; Not for other inner things; 4. Don't speak ill of leaders, colleagues and peers behind their backs (for what is right and wrong, it must be non-human). Far from high style, we modern people are successful. 6, it doesn't involve personal affairs, and people who care are too concerned and damaged. Professional advice, five personal questions: don't ask about income, don't ask about age, don't ask about marriage and family; The fourth health question, don't ask; Fifth, don't ask about experience. For example, marriage and family problems, because everyone has a difficult experience; There are two kinds of people, regardless of age, who are about to retire, and working girls, regardless of age. Business people talk about health. Whose boss has cancer? Can I get a loan? You can't ask about your experience. It matters not what someone is born but what they grow to be. Now focus on your university. It's not necessarily a university. Why not discuss income? Income and personal ability and enterprise benefits must be compared. Friends can ask, outsiders can't ask.

Image design of business people. The personal image of business people is very important, because the personal image, corporate image, product image and service image of business people represent the national image as well as the will image and the national image in cross-regional and cross-cultural communication. First, we need to know what the image means. Image is the impression and evaluation of the outside world.

The second part of the image. The first widely known. The second is credibility. Fame is not necessarily fame. Other images of the image are important. First, image is propaganda, which is effective for the image of service. People with good image accept your service. Our image is life, and image is more important than anything else.

So, how should we design our personal image? Generally speaking, the most important thing is personal orientation. What kind of image do you play? Different environments have different identities. What is the "first round effect"? Psychologically speaking, this is a very important concept. The first-round effect tells us that the first impression of our weight is very important in our communication with people, especially in the initial communication, which often affects the relationship between the two countries. We should pay special attention to two points: first, accurate role positioning; Your first appearance.

Specifically, there are six aspects, that is, six elements of personal image.

1 meter. Just like that. Only pay attention to the head and hands, and it is very important to look down on the head and hands. It is not advisable to have long nose hair. Hair-cutting clothes are usually combed first, and no one can smell them. Men's hairstyles should not be too long.

The expression of 2. People who are already a second language can satisfy the language expression. Natural expression and true expression are friendly, not hostile. Friendship is a kind of self-confidence and an education. The benign interaction of expression. Have two equal exchanges.

3, behave and act. Elegant manners, elegant manners, beautiful manners. Elegant demeanor is actually based on natural habits and actions, full of self-confidence and good cultural connotation. Civilized manners, especially in front of the public, must establish the concept that individuals represent the collective. For example, we can't finish our clothes in public leisure, and we can't handle the short-term growth of our waste in a public way. Enter, gracefully adjust. Stand up, sit, sit. Don't put your hand anywhere, step on it.

4. clothing. Clothing also represents personal achievements. In business communication, one of the most critical issues of clothing is the choice of collocation. First of all, your identity, your status. Secondly, different clothes should give people a harmonious aesthetic feeling.

5. Talk. Language, speak Mandarin. First of all, the volume and sound of the call are too loud for clear training. The education level is not high. A deep voice has two advantages: obedience and charm. Select part of the content, the sound of the text. The question you are discussing, first of all, you know what you are thinking and can't say it. In the third conversation in business, it is also very important to use polite language, as mentioned above.

6. Treat people with sincerity. There are three basic problems related to images. Without your business life. Honesty; Second compliance penalty (for foreigners to buy tickets); "Follow. Time is life, time is benefit, and communication between enterprises must be observed. There are three related points: one is to respect your own performance, the other is to respect yourself, and to respect others means to respect yourself. Your speech has nothing to do with credibility. Third, do you have modern consciousness? Failure to keep time is a sign of lack of modern consciousness.

What problems should ladies pay attention to when making up?

Make-up work, this is the basic requirement. Office girl, position, make-up, self-esteem and performance of make-up, it is a sign of improving enterprise management. Remarks: 1, make-up should be natural, and whether it is made up or not, no obvious traces can be seen to others. I am so beautiful, giving people a natural feeling. Some people think that my make-up is for others to see, which is incorrect and partial. 2, makeup and beautification are not excessive, avant-garde. Beautify the public aesthetic standards. 3, you should avoid people, not face-to-face makeup and performance.

Three basic characteristics of business etiquette

Normative. Standardize these standards. This is the requirement of standardization. Business etiquette norms are not only a public opinion constraint, but also a legal constraint, and the legal constraint is mandatory. Eat buffet-eat less and eat more. Adjust the coffee spoon in use. Others, men and women, young people and old people, describe the order. Work equally, introduce Party A and guests for the first time. Theoretically speaking, it is called that guests have the priority to know, which is the embodiment caused by guests.

Distinguish between people and people. Is the object, people say, (the order of the guide and the guest, the way the guest knows, the leader and the guest walk in front, but don't know the guide road on the left). What is the priority among the guests who eat? The focus of informal dinner should be the arranged dishes. Ask each other what to eat and what to avoid. Different nationalities have different habits, so we must respect the national habits. 6 Westerners do not eat, do not eat animal offal; 2. Do not eat the head and feet of animals; 3. No pets to eat, especially cats and dogs; 4, rare animals can't eat; 5. Don't skip the earthy smell of freshwater fish; 6, do not eat phosphorus-free fin fish, snakes, catering. Besides national taboos, we should also pay attention to religious taboos, such as the blood of animals forbidden to Muslims. Buddhism forbids eating meat and leeks. Different objects arrange different exotic soil, and the soil arranges the ocean. In the commercial sense, it is called the culture and eating environment of eating special dishes.

Third, skills. How to make guests drink? Ask closed questions. How does the platform arrange the standard positions of general manager and chairman? Three basic principles, that is, the person in front is higher than the person behind, the person in the middle is higher than both sides, and the person on the left is more than the person on the right to determine the skills. These are official activities and government etiquette. With such determination, the position between the parties lies in the relationship with others. Traditional practice. The international practice related to business communication with foreign countries is just the opposite, with low right and low left.

Application of business etiquette, etiquette and hierarchy. Class B business etiquette, some do certain things, some have high standards and high-end requirements, such as the principle of tricolor dress, which is easier to say. In fact, it is not easy to make lip gloss with the color of nails. The luster and color of shirts are the same. Cosmetic brands are the same, and they should taste the same. It's easy to do this, for example, in the first few. "

The scope of business etiquette, theoretically speaking, is the first contact, so we should pay attention to business etiquette. Enterprises should look at the management of enterprises, depending on three points. There are three main types: no noise; How can you be agile if you don't dress yourself neatly? Third, the distance, especially between men and women, should not be too close. Business etiquette tells us that the traditional interpersonal distance and personal distance are less than half a meter; 2. The conventional distance (communication distance) is one and a half meters-one and a half meters; 3, etiquette distance (stay at a respectful distance), between elders and leaders, one and a half to three meters, distance from dignity, three and a half meters or more from the public ().

Formal communication, formal contact, etiquette with company representatives and business representatives, draw a clear line with the contacts of 1 and keep an appropriate distance. Classmates and friends want to ask Mr. Li and Mr. Wang to draw the stakes; 2. Maintain corporate image. Personal representatives of enterprises, business etiquette is most worthy of attention in the following occasions 1, 2, 3, business meetings, press conferences, conferences, expositions, 4, business activities, business negotiations, the first talk about clothes codes, the second talk about negotiation strategies, the time of quotation, and the third talk about the space shuttle.

Third, foreign exchange. If you shake hands, it is said that the handshake business has the right hand. A gift you can't give? People who love chrysanthemums, especially Europeans and Americans. In a word, we should respect the goal of customs.

Three stresses on business etiquette, except unnecessary attention.

3A Principle, Business Etiquette, Business Etiquette Capital, by American scholar and professor Jini. In fact, the 3A principle emphasizes the most important relationship between problem solving and business communication. The first principle of 3A tells us the problems we see and the people we forget in our business dealings. Emphasize the importance of people and pay attention to the handling of interpersonal relationships, otherwise it will affect the effect of business communication. The 3A principle emphasizes respect for the three aspects. First, accept each other's forgiveness as a kind of enjoyment, instead of embarrassing each other and making them ugly. The guest is always right. For example, in conversation, "don't allow", 1, don't interrupt others, it's not easy to cooperate with each other, and don't correct each other at will. Sometimes there is more than one answer. Not a principle, accept each other. The second very important person. Appreciate each other. See each other's advantages and don't find their shortcomings. Don't correct me in public. Tips for the other party: 1. Be good at interpersonal communication, and use honorifics, administrative positions and technical titles with respect. Remember, for example, treat business cards, but don't forget not to be arrogant. The third is complementarity. Trading partners should praise and affirm those who know how to appreciate others, and really enjoy their own praise skills: First, seek truth from facts, and don't exaggerate mutual adaptation and boasting.

The function of business etiquette. To sum up, the quality is strong inside and the image is plastic outside.

The first function is to improve the personal quality of our business personnel. The finalist is the quality of business people. In the market competition, quality is the quality of business people, and it is their personal accomplishment and personal performance. Education is embodied in the details and in the details of quality. The so-called personal quality is the basic performance of treating people in business communication, such as smoking. Generally, educated people will not smoke in front of outsiders, nor will they speak loudly in public education. Wear jewelry in business dresses. When wearing jewelry, discuss the following four principles: (1) Wear your head in a proper position? The general requirement of decoration is to use less. 1, the lower limit of quantity is zero in principle, and the upper limit is no more than three and no more than two.

and then