First, we should pay attention to creating a relaxed atmosphere for talks;

Doctors greet patients with neat appearance, cordial, serene and steady attitude, greet patients with a smile and ask them to sit down, which helps to eliminate patients' tension and anxiety, form a good first impression and contribute to future communication.

A refreshing and quiet office environment will make patients feel comfortable and relaxed.

Conversation is a very serious activity. Try to avoid idle people during the conversation, and doctors should not make frequent phone calls or be disturbed, which will make patients feel lack of privacy and be ignored.

Second, pay attention to attitude and tone, and talk with patients seriously:

Talk to the patient carefully and master the tone, language and intonation. When listening to the patient's conversation, you should pay attention, listen to what the other person is saying, and even hear the implication of the conversation.

Keep a keen observation on the content and expression of patients' complaints, keep eye contact with patients during the conversation, and respond to patients' conversations in time, encourage patients to further complain, avoid burying their heads in records and ignoring patients' emotional reactions.

Third, we should pay attention to avoid using too many technical terms:

The communication between doctors and patients needs clear, accurate, concise and clear language expression. Avoid improper wording, confused thinking, lack of focus and saying terms that the other party does not understand.

When communicating with patients, we should give full consideration to each other's ability to accept and understand, express it in popular language, and try to avoid using professional terms.

The doctor's questions should not be ambiguous, so as to avoid the patient's misunderstanding and lead to untrue answers.