The Fifth People's Hospital of Shangqiu insists on taking patients as the center, constantly updates the service concept, and runs "humanized service" through every link; And carry out standardized services in the whole hospital, establish an institutionalized and standardized service guarantee system, so that patients can feel more humanistic care. Our hospital has established and improved a "patient-centered" high-quality medical service system, made efforts to change the phenomenon of "three long and one short" in outpatient registration, charging and taking medicine, established a series of convenient service systems from outpatient to ward to discharge, and stipulated that all clinical medical departments should provide inspection, laboratory test and operation within a limited time.