Opening greetings: Hello, dear! Welcome to XXX store. What do you like, baby? I can introduce you, I am customer service XXX；; Hello, dear! Welcome to our shop. what can I do for you? Honey, if you need anything, please let me know. I'm happy to serve you. Please collect our store, we will supply new models from time to time, and wish you a happy online shopping.
Commodity consultation: Dear, this dress is made of XX fabric, which is very smooth and comfortable to wear. Honey, you have a good eye. The one you chose is very popular, it must look good on you ~ place an order now and I can arrange to send it to you today; Dear, XXX people bought this baby, and the feedback quality is good.
Meaning of existence
Customer service is not only a window for dialogue between customers and enterprises, but also represents the image of enterprises. Customer service personnel with professional knowledge and high professionalism can better serve customers. Customer service is also an important factor related to the amount of store conversion. Customer service can effectively grasp the customer's desire to buy and promote their ordering, which also requires customer service to have enough professional knowledge to answer customers' questions.
Customer service is a measure taken before and after providing services to consumers, including pre-sales service and after-sales service. Customer service can be provided by people, such as salesmen or customer representatives, or self-service, such as online service and official website online message, which mainly reflects a value oriented to customer satisfaction.