Question 1: How to be a good front desk clerk? This position is easy to say, in fact, there are still many skills to do, because there are many trivial things to coordinate, so the first thing to have is the ability to communicate and coordinate, and arrange your own work; Secondly, we should be familiar with office equipment, including typing speed, printers, copiers, fax machines, scanners and other equipment; Finally, the degree of operation in all aspects of the software depends on the nature of the company. Of course, the more the better. There are also many things such as searching information online, making maps, sending and receiving emails, OA office system and so on. These are the foundations. Of course, what I have described above are all senior civil servants of companies with a certain scale. Little by little! I also worked in a small company, and now I work in a fortune 500 company, as long as I put my heart into it. The staff of our company make every effort to help their colleagues input information, that is, input the information on paper into the computer. There are many forms, because WORD documents are generally not operated by clerks. Then it is to sort out the data, piles of data, internal data, external supplier data, find the data, and then enter it into the computer for archiving. And daily chores. There are two big problems where computers are used. Realizing that OFFICE operation, EXCEL and WORD are equally important, it is best to learn POWERPOINT again. If you use it too much, you will become skilled. Another big problem is the use and maintenance of peripheral equipment, such as printers, fax machines and photocopiers, which also need to be mastered by you.

Question 2: How to be an excellent front desk, how to be an excellent manager, and the six abilities that managers should possess:

1, communication skills. In order to understand the interaction of employees in the organization and listen to the voices of employees, a manager needs to have good communication skills, of which "being good at listening" is the most important. Only in this way can subordinates not alienate themselves from Germany or dare to put forward constructive suggestions and requirements. Managers can also know whether their communication skills are successful through their subordinates' sense of identity, understanding and * * *.

2. Coordination ability. Managers should be sensitive to the emotions of their subordinates and establish channels for persuasion and venting. Don't wait until the opposition deepens and the contradictions expand before rushing to deal with them. In addition, managers should resolutely solve serious conflicts or contradictory events that may expand the opposite. Even when the situation is unclear, we should take immediate measures to cool down and use appropriate and effective strategies to resolve conflicts immediately after we understand the situation. As long as we master the preemptive right and the initiative to eliminate contradictions, any form of opposition can be easily solved.

3. Planning and integration ability. Managers' planning ability focuses not on short-term strategic planning, but on long-term planning. In other words, a good manager must have a vision, have a vision, can't see the present but can't see the future, and let employees know the company's vision in time, so as not to let employees lose their way. Especially in decision-making and planning, we should properly use the integration ability, effectively use the wisdom of subordinates and existing resources, and avoid manpower waste.

4, decision-making and execution ability. In the democratic era, although there are many things suitable for collective decision-making, managers often have to make independent decisions, including allocating work, coordinating manpower and solving employee disputes. This often tests the decision-making ability of managers.

5. Training ability. Managers must be eager to have a strong work team, therefore, cultivating outstanding talents has become an important task for managers.

6. Control ability. There is a saying: "A leader will not set up an enterprise, but he will set up an organization to set up an enterprise." According to this statement, the premise of being a manager is to be able to build a team in order to further establish an enterprise. But no matter how complicated and changeable the role of managers is, winning the trust of employees is the first condition.

The management skills that managers need mainly include:

1, technical skills

Technical skill refers to the understanding and proficiency of a specific activity, especially the skills related to methods, processes, procedures or technologies. Including professional knowledge, analytical ability within the professional scope and the ability to flexibly use the professional tools and skills. Technical skills mainly involve the work of "things" (processes or tangible objects).

2. Personnel skills

Personnel skills refer to a person's administrative ability to work effectively as a team member, and the ability to establish cooperative efforts in the team he leads, that is, cooperation and team spirit, and create a good atmosphere so that employees can freely express their personal views without scruple. Managers' personnel skills refer to the leadership, motivation and communication skills that managers should have to accomplish organizational goals.

3. Ideological skills

Ideological skills include: "the ability to regard the enterprise as a whole, including identifying various interdependent functions in the organization, how the change of one part affects all other parts, and then affects the relationship between individual enterprises and industries, associations and the overall political, social and economic power of the country." That is, the ability to take the overall situation into account, judge important factors and understand the relationship between these factors.

4. Design skills

Design skills refer to the ability to solve problems in various ways that are beneficial to the interests of the organization. Top managers, in particular, should not only find problems, but also have the ability to find a practical solution to a problem like excellent designers. If managers can only see the existence of problems, but only "people who see problems", they are unqualified managers. Managers must also have the ability to find feasible solutions according to the current situation.

The relative importance of these skills to managers at different management levels is different. The importance of technical skills and personnel skills gradually decreases from low to high according to the organizational level of managers, while ideological skills and design skills are the opposite. For grass-roots managers, having technical skills is the most important, and having personnel skills is also very helpful in frequent communication with subordinates. When the manager's organizational level in the organization develops from the grassroots to the middle and high level, the lower level that is in direct contact with him ...

Question 3: How to do a good job at the front desk of the company? Look carefully at what you said. Actually, whether it's front desk work or anything,

First of all, on the first day of work, you should have enough energy and preparation. When you choose to work at the front desk, you should know what you should do. As far as I know, every newcomer, big or small, will not give you too much to do on the first day of work. It depends on your own performance at this time. It is not impossible to read magazines, but it should be divided into time, place and occasion. Secondly, I feel that you should be too straightforward and think about things.

Question 4: How to do a good job at the front desk? And become an excellent receptionist? First of all, you should pay attention to your manners (dress appropriately, neatly, dress and hairstyle), which is your first impression to customers and your words. Don't give customers the feeling of quick success and instant benefit. I think you should pull him into the store, but consider it from the customer's point of view. First, beauty really has a good effect. Second, customers should get their money's worth. Most importantly, don't forget.

Question 5: How to do a good job as a desk clerk? If you want to do a good job at the front desk, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. With the understanding of its importance, I further thought about how to do my work well.

The main work of the front desk is to receive guests, transfer calls, send and receive faxes, copy and register. You should also have a general understanding of people entering and leaving.

First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off. Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there are not enough drinking buckets, please ask Mr. Luo to deliver water in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels and copy paper. When there are not enough brochures in the reception room and lobby, they should be supplemented in time. When the fax machine, copier and printer are out of ink, you should call Miss Zhao to add ink. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.

Second, when you receive a fax, you should pay attention to who the other party sent it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time and check whether the fax is complete. If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.

Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no odor and the air is smooth.

Fourth, when transferring calls, pay attention to polite language and use company standard language: hello! Foshan Bangpu Company! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for Mr. Li, pay attention to whether the other party is really looking for Mr. Li for the company's business; If you can't judge, you can transfer it to Zhu Ying. Find out the telephone numbers of leaders such as Assistant Li and Manager Yu. The telephone number of the leader should also be clearly remembered, and the leader can greet him cordially when he sees the phone.

We should constantly improve our image, work quality and efficiency. And sense of responsibility

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mei, and the knowledge is very practical. After class, people will be more confident and have more temperament.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company.

(4) Strive to create a good prospect environment. To maintain a good corporate image, we should not only pay attention to our own image, but also maintain a good environment ... >>

Question 6: How to be an excellent receptionist? First of all, how to love this industry?

Second, think with your head.

What a nice smile, manners, etc. It's all bullshit You make my above two points clear and ensure your manager level.

Question 7: How to make a good foreground page with Dreamweaver software?

Service desk ... that's a static page

Generally, the background includes a database or something.

Only these involve PHP.

Question 8: How to do a good job of reception at the front desk! 1 To have a vision is to see what needs to be done and what doesn't need to be done. This is a characteristic of China, which is not easy to teach; 2 sweet mouth. Say hello, say hello. Three legs. Let's go Take two more steps and do more work. 4 take the initiative to attack. Actively communicate with colleagues and report to leaders. Finally, just learn some basic skills, such as serving tea, answering the phone and delivering documents. This is an excellent front desk.

Question 9: How to do a good job in front desk service? The front desk did a good job. Completely unfamiliar.

Do you like dealing with people? Do you like different types of communication?

Do you like studying people's reaction patterns? Do you have a spiritual need to help others?

Are you versatile?

The point is. . . Do you like such a changeable little animal as man?

If so, congratulations. .

Question 10: How to be an excellent receptionist? Reprint the following information for your reference.

How to do a good job in company reception?

The front desk is undoubtedly the facade of the company. How to receive visitors well in order to leave a good impression on each other?

Generally speaking, the front desk posts are all seated, but when there are visitors, you should get up at once and greet them with a smile. Who are you looking for? . After determining who the other party is looking for, ask if you have an appointment. Contact the visitor immediately after confirming the appointment.

In addition, some companies need to fill in the visiting registration form. If you need to fill it out, you should hand it to the visitor with your hands facing each other, and the other person will say "thank you" after filling it out. After that, you can lead the tourists to the reception room or rest area to wait. When leading, pay attention to two or three steps ahead of the guests. After being guided to the reception room, you should signal the other person to sit at the other person's door, and you should take the initiative to pull the chair for them. Please wait for the other person to pour water for him after he is seated. If the person you are looking for is still busy after waiting for about ten minutes, you should come and take care of the visitors and explain the situation. It is best to show tourists something or replenish water, and never put it there.

If the receptionist asks the visitor to go directly to the office, it happens that there is only one person at the front desk at this time. Then apply standard gestures to make it clear how to get there. If the front desk leads you to the office, you should knock at the door first, even if the door is open.

Suppose the visitor knows who to look for, but he doesn't have an appointment. The front desk should call to ask. Then it is polite to go out, which is convenient for visitors to decline. Even if the party directly answers the phone, it can be regarded as someone else's answer.

When the tourists leave, they should also get up and greet politely and say "Take care, goodbye".

At the same time, it is worth noting that the image of the receptionist is very important, so it is necessary to wear light makeup and keep the clothes clean.