The first gastroenterology department in Fangcheng county was established in the county people's hospital a few days ago. The Department of Gastroenterology of County People's Hospital is the only professional clinical department in Fangcheng that mainly treats gastrointestinal, pancreatic, biliary and liver diseases, and it is also the first professional clinical department in Nanyang County Hospital to carry out interferon antiviral treatment for viral hepatitis (hepatitis B and hepatitis C). Take the satisfaction of the masses as the goal and win the trust of the people with practical actions.
Fangcheng County People's Hospital adheres to the goal of "people's satisfaction" and focuses on "facilitating people and benefiting the people, meeting patients' medical needs and improving medical quality". The specific measures are: implementing the hospital opening policy, listening to the opinions and suggestions from all walks of life, organizing a "patient forum" to solve practical problems; Set up complaint suggestion boxes in outpatient hall and ward building hall; The quality control department of nursing department carries out "patient satisfaction survey" regularly and irregularly, and takes the survey results as the basis of performance pay assessment; The Supervision Section of the Quality Control Department actively investigates and handles the hot issues reflected by visitors and the masses in professional ethics evaluation activities, and gives information feedback. On this basis, Fangcheng County Hospital closely combined the founding activities with grassroots party organizations and party member's "striving for Excellence" activities, implemented the "outpatient hall director responsibility system" and selected "* * * party member demonstration post" to lead and demonstrate, which played a demonstration role. In order to protect the interests of patients, our hospital strictly implements the national drug price policy and medical service charging standards, improves the system of price publicity, inquiry and cost list, and improves the transparency of charging; Strict implementation of prescription review and review system, regular feedback and rectification, promote rational diagnosis and treatment, rational drug use, and win the trust of the people with practical actions. Taking improving quality as the core and taking various measures to ensure medical safety.
Medical quality and service level are the foundation of hospital survival, and they are also the issues that people are most concerned about. Therefore, we insist on taking various measures to improve the medical quality in an all-round way.
(1) Strengthen medical safety training and improve medical quality management.
By holding medical safety lectures, legal knowledge training and medical dispute analysis, medical staff's knowledge of laws and regulations will be improved and their awareness of safety prevention will be strengthened. Strictly implement the core system and improve the medical quality control system; Comprehensively strengthen the grading management and approval system of surgery; Implementing hierarchical management of antibacterial drugs; Implement the responsibility system for first-time doctors; Actively carry out single disease price limit and clinical pathway management, standardize the disease diagnosis and treatment plan, and fully implement it in the whole hospital on the basis of the previous batch of pilots; Strictly implement the system of medical safety early warning and medical incident risk disposal, and implement the accountability mechanism; Strengthen communication between doctors and patients, strengthen supervision and inspection, and reduce contradictions and disputes caused by asymmetric information between doctors and patients; Continue to implement the "consultation" system, in order to ensure the quality of consultation, major consultation tasks are carried out by doctors above the attending physician; Establish and improve the discussion system of difficult cases and deaths, and improve the ability and level of medical staff to deal with difficult cases.
(two) optimize the service process, improve the patient's medical environment.
In order to simplify the process, the hospital has implemented the "one card" service. In order to shorten the waiting time for patients to take medicine, the hospital is equipped with and enabled an automatic medicine taking machine and a medicine calling system. Increase the number of recharge, card withdrawal, medicine taking and blood collection windows; Set up a "duty system for outpatient directors", and the duty director is responsible for guiding doctors, consulting and handling patients' complaints; Publicize the drug price on the electronic big screen in the outpatient hall and the ward building hall; Strengthen the prevention and control of public security in the hospital, focus on rectifying the phenomenon of disturbing medical order such as sending small advertisements and medical care, and maintain a good medical order.
(three) to strengthen the information construction, improve the quality and efficiency of work.
Based on the original hospital information management system, a clinical information management system with electronic medical records as the core was established, which realized the transformation of hospital information construction from "management-centered" to "patient-centered, business personnel as the main body, and comprehensively improved the level of medical decision-making, hospital management and diagnosis and treatment". Through the integration of electronic medical record and rational drug use system, the automatic screening and reporting of antibacterial drugs over-dose, over-time and multi-purpose orders were realized. For a specified single drug, the patient can be retrieved, the patient's medical record can be consulted in real time, and the rationality of drug use can be reviewed; Through the integration of electronic medical records and PACS\LIS system, the two-way transmission of inspection application forms and results is realized, and the inspection results are fed back to doctors, who check the reports and results at the workstation and automatically write them into electronic medical records; Patients can obtain their own test reports through the self-service inquiry system. Through the use of modern management and information technology, the quality and efficiency of medical services have been improved, the medical expenses have been controlled, the problem of "difficult and expensive medical treatment" has been effectively alleviated, and the satisfaction of patients has been improved.
(four) to ensure the safety of the green channel, improve the ability of emergency handling.
The hospital further optimizes the emergency service process and emergency department layout, strictly implements the responsibility system for first consultation, strictly observes the consultation discipline, and establishes the norms for diagnosis and treatment of common acute and critical diseases; Close cooperation between departments, close cooperation with county emergency center, strengthen the connection between "pre-hospital first aid" and "in-hospital first aid"; The "three noes" critically ill patients are treated first and then paid.
(5) Deepen the "quality nursing service" and enhance the service connotation.
In order to improve the quality of nursing service and reduce the burden on patients' families, our hospital actively and deeply promoted the "quality nursing service demonstration ward" and implemented various nursing core systems. The nursing department often goes deep into departments, participates in business study and nursing rounds in various departments, standardizes nurses' practice behavior and deepens the connotation of nursing service. Through a series of measures, such as "three basic theoretical examination for nurses", operation assessment and etiquette training, the overall quality of nurses has been improved, and patients' satisfaction with nursing service has been obviously improved. Based on talent training, we should build a talent team with both ability and political integrity.
Cultivating professional technicians with both ability and political integrity is the most effective guarantee for providing high medical service level. The hospital attaches great importance to the construction of medical ethics, vigorously improves the ideological understanding of medical staff's honest medical practice, strictly implements the construction of party style and clean government, actively carries out the "anti-corruption" activities, invites the party school of the county party Committee and legal experts to hold special lectures for many times, organizes the study of relevant laws and regulations, guides medical staff to distinguish right from wrong, abide by the law, pay attention to conduct, and resolutely curb bad behaviors that harm the interests of the masses. Constantly strengthen the supervision of professional ethics, and carry out questionnaires on professional ethics and service quality from time to time. At the same time, we take various forms to carry out "three basics and three strictness" training and business knowledge training, send business backbones to higher-level hospitals for further study, and constantly introduce new technologies and equipment. The hospital attaches great importance to the improvement of medical staff's professional quality, advocates high-quality service, implements the responsibility system of first inquiry, and issues the Code of Conduct for Staff of Fangcheng County People's Hospital to guide medical staff to standardize their service behavior and practice behavior. Hold four special lectures every month, organize relevant knowledge tests, improve the professional skills and cultural literacy of medical staff, and strive to let patients enjoy humanized medical services. Taking serving the people as its own responsibility and fulfilling the public welfare function of public hospitals.
We always bear in mind the sacred mission as medical personnel, give full play to the main role in providing high-level diagnosis and treatment for the broad masses of the people, all kinds of public health emergencies and medical work for the benefit of the people, and successfully complete all mandatory medical rescue tasks; Providing medical and technical assistance and support to counterpart units; Many times in the remote mountainous areas of our county to carry out public welfare activities such as "sending doctors and medicines" and organizing free clinics; Launched a number of policies to benefit the people; In order to improve the diagnostic ability of complex and difficult diseases and provide high-level medical services for the people, our hospital has strengthened hardware construction, such as 20 1 imported 64-row 128-slice spiral CT, which has become the first choice for imaging examination of heart diseases, and also allows patients to enjoy professional equipment with the same quality as provincial and municipal hospitals without leaving the county, so that the people can get real.
The staff of the whole hospital keep in mind the hospital motto of "being loyal to their duties, putting patients first, quality first and creating tomorrow", fulfill the hospital mission of "caring for life and health", carry forward the hospital spirit of "being healthy, benign, harmonious and enterprising", and promote the development of the hospital with the service concept of "medical quality reassuring patients, service attitude satisfying patients and hospital environment comforting patients".
In the future, we will further improve the service style, improve the quality of medical care, provide convenient, safe, cheap and efficient medical services for the people, and strive to build our hospital into a high-level modern hospital that the people are satisfied with.