Legal analysis: You can ask for a refund. If negotiation fails, you can settle the dispute through litigation. It is suggested to take some single items-special purpose cosmetics first, and then ask for three times compensation on the grounds that the single item is unqualified.

Legal basis: Article 53 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, if an operator provides goods or services in advance, it shall provide them as agreed. If it is not provided in accordance with the agreement, it shall fulfill the agreement or return the advance payment according to the requirements of consumers; And shall bear the interest of the advance payment and the reasonable expenses that the consumer must pay.