To treat consumers of financial products correctly, we should correctly understand financial concepts through formal channels, establish correct consumption concepts, improve self-protection awareness and ensure the safety of personal funds. In the workplace inspection, a large number of customer credit cards, forged community seals and epidemic poverty certificates were found to defraud financial institutions of epidemic subsidies. The public security organ filed a case for investigation of "the crime of obstructing credit card management" and detained its legal person for trial.

Beware of the risk of "complaints from illegal institutions". Some agencies or individuals who represent complaints publish advertisements such as "full surrender and refund of interest" through Internet forums, WeChat friends circle and short videos. To induce consumers to entrust agents to complain about rights protection. Consumers provide personal privacy information such as ID cards, bank cards and contact information, instigate consumers to ignore the legal effect of contracts, fabricate facts to complain to financial supervision departments and other departments, prevent consumers from communicating with relevant processing departments, and exert pressure by pestering and visiting to achieve their goals. The above-mentioned illegal acts will lead to the risk of consumers' personal information disclosure, capital damage, loss of insurance protection and even financial fraud. Establish awareness of safeguarding rights according to law. Consumers should be alert to the potential risks they may face when they participate in "complaints from illegal institutions". Do not believe that "illegal agency complaints" do not spread, and legally and reasonably safeguard rights through formal channels. These "organ complaints" organizations are covered with the cloak of "safeguarding rights". In fact, through malicious complaints and fraud, they help consumers obtain illegitimate interests and illegal interests. Eventually, it will harm the financial market and even social stability, destroy the legal contractual relationship, deprive financial institutions of their legitimate interests and damage consumers' credit records.