The following goods do not participate in the 7-day unreasonable return service:

1, customized goods;

2. Tmall pre-sale channel goods;

3. Special hotels/special inns/apartment hotels, holiday routes/visa clearance/travel services, scenic spot tickets/live performances/theme parks, lottery tickets, movies/performances/sports events, leisure and entertainment/shopping cards, catering/bread coupons, localized life services, Tencent QQ zone, online game virtual commodity trading zone, personalized customization/design services /DIY category. All commodities under the categories of green gardening, domestic service, electronic certificate, new car/used car, jewelry/diamond/jade/gold, alcohol, aquatic products/fruits and vegetables/meat, fresh cakes and fixed products;

Shop decoration design, network services, leasing services, training services, physical services and other services; Otc drugs, family planning products and contact lenses, mobile/Unicom/telecom recharge center, mobile phone number/package/value-added service, underwear, socks/socks/stockings/leg socks, body-shaping pants, body-shaping jumpsuits, breast patch, insert/chest pad, and insurance.

4. According to the official activity specification of Tmall, goods that have no reason to return for 7 days are not supported.

Extended information "People's Republic of China (PRC) Consumer Protection Law"

Article 24? If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair.

If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.

Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.

Taobao Help Center-What products does Tmall support or not support the 7-day unreasonable return service?