Jewelry store management competition speech 1 should be the first, not the system, not the process, but the mentality, which is the mentality of employees including work and life. Cultivating employees' mentality should be based on pure corporate culture, focusing on the actual situation and supplemented by objective environment, and cultivate employees' self-confidence, self-esteem and clear self-awareness; Cultivate employees' team spirit and collective concept, and strengthen the mutual cooperation and cooperation between employees and department heads; Cultivate employees' insatiable learning mentality. I want them not only to master the relevant knowledge in this field, but also to know the common sense of service in the surrounding areas. Corporate culture is not to standardize our thinking, but to fully localize the "pure" brand image and better integrate it with Jiangxi local culture. So I want to cultivate employees' empathy, break the mindset, strengthen mutual learning, and complement each other.
As far as the work of the store manager is concerned, it is necessary to guide the work, formulate tasks, supervise the emergence of the situation, analyze the problems existing in the situation, solve the problems in time and provide necessary help; We should constantly strengthen publicity and pursue higher reputation and recognition. Although we are a professional brand store, we can also learn from different types of publicity methods.
If I were the store manager, I would strengthen the improvement of service quality. Goods are tangible, but services are intangible. Nowadays, consumers pay more attention to service quality, and service is a necessary and effective means to enhance brand competitiveness and value. Service not only requires business personnel to master product knowledge skillfully, but also needs to interpret our quality service with words and actions. For example, the terms of service cannot be simply enforced mechanically, and the sunshine service should really shine on consumers; Set up service stars and role models, make service a tangible role model among employees in the form of role models, and form a good atmosphere for service to catch up and help surpass.
If I were the store manager, I would better serve as a bridge between the preceding and the following. The first task of the store manager is to lead the team to complete the sales target issued by the company; He is also a middleman, a key figure in the whole chain store and a bridge for internal communication of the organization. Excellent store managers will be good at finding problems in their work and solving them in time; He is also an excellent training teacher, an example for employees, and can guide employees to complete various tasks well; He should also be good at motivating, be a cheerleader for employees, tap the inherent potential of employees and stimulate their enthusiasm for work.
If I am the store manager, I should start from three aspects: the feelings with employees, the realization of employees' self-worth and the treatment of employees. First, gain the trust of employees. Only when everyone believes in you will they be willing to work for you. In terms of feelings with employees, I should always care about employees' lives, how to eat in the canteen, whether my spare time is good, whether I have difficulties at home, whether I need help from enterprises, and so on. And try to solve their worries. At work, I will act according to the rules and regulations, so that rewards and punishments are clear. There is no doubt that employees who have made outstanding contributions to the enterprise should be commended and rewarded, and employees who violate labor discipline should be criticized and punished. Although there is no absolute fairness, I will try my best to be fair, so that employees can grasp strong relationships themselves.
2 1 century is short of talents. I need to know and use talents to be an excellent Bole. Let capable people display their talents and give them a space to show. I want to be paid according to my work, and I can't use excuses or other reasons to deduct employees' wages. When enterprises encounter difficulties, I should dare to face them and bear them. As an entrepreneur said, "No matter whether it is directly related to the leader or not, it is half responsible." I think it makes sense. You can't hide if you have a problem. You should lead the staff to solve it, and you should be the first to rush up. I want to be such a leader, so that employees can be assured and serve the enterprise wholeheartedly.
Speech at the Jewelry Competition 2 Dear leaders and colleagues:
Hello everyone!
I believe everyone has heard this poem: the mountains cover the day, and the sea drains the golden river. For the sake of by going up one flight of stairs and seeing further, I believe everyone will choose to move forward instead of backward.
I. Personal introduction
Today, here. First, let me introduce myself. My name is @@ @, and I come from Xuzhou, Jiangsu. I graduated from @ @ @, and my major is chain management. I worked as a tallyman at Wal-Mart for a year right after graduation. Now, I have been working in this supermarket for nearly a year, engaged in shopping guide work.
It's a great honor to stand on the podium and participate in the speech of the competition manager: First of all, I support and trust the company leaders to implement the post competition mechanism. I believe that under the fair, just and open competition environment of the company, all our advantages and abilities will be reflected in the competition and recognized by everyone. Here, the positive and negative aspects of the company's employees can also be reflected, so that truly powerful people can stand out on this platform of struggle. Secondly, I took part in this election with the mentality of learning and exercising my ability, and accepted the correction of leaders and everyone.
My competitive position is: manager of Lotte Mart.
Second, personal advantages.
I compete for the supermarket manager. I think my personal advantage is that I have nearly two years' working experience in supermarkets, and I am cautious, serious and rigorous in my work, and I am often praised by the manager. As I have worked in Lotte Mart for almost two years, I have some sales experience and management experience, and I have been exposed to more warehousing and dispatching, and I have a thorough understanding of products. Love your job, have strong learning and adaptability, be good at communication, and work without fraud; At the same time, I have the talent that a store manager should have. My principles in dealing with people are as follows: First of all, I should put the interests and safety of the company first, aim at creating maximum benefits for the company, know the overall situation, take care of the overall situation, and have absolute loyalty to the company. Assist the superior leaders, manage with them, obey the arrangement of the superior, and try to do every job well. Be a down-to-earth person, work hard and live happily. I always pay attention to the cultivation of personal moral quality, and strive to respect leaders, unite with comrades, be responsible for my work and be fair.
For the normal development of our supermarket in the future, I will abide by the law, strictly enforce the law and correct the violations. I will understand all the instructions given by the company at the first time, reach all departments in the store as quickly as possible, and implement them in detail to everyone and every point, so that the company and all stores can be connected into a line, that is, the company can be connected into a line to form a net, which can be folded into a surface. Only when the face is open can the company be better.
Third, the future of supermarkets.
As a store manager, the most important thing is how to manage this supermarket well and how to do your own work according to the instructions of the superior, so I made a plan for the future of the supermarket to lay a good foundation for the future implementation of the company's tasks, and took the following measures:
1, implement the business philosophy of "customer first, service first"
2. Strictly control the loss rate, personnel cost and operating cost, and establish the management concept of "low cost";
3, inventory management, to ensure that the goods are sufficient, accurate and timely release of inventory and orders;
4. Supervise the promotion activities of stores;
5. Understand the difficulties of employees, give correct guidance and encourage employees to make reasonable suggestions.
6, to ensure safe operation, strict cleaning, fire prevention, anti-theft daily management and daily maintenance of equipment.
7, communication: often do something with the company and our store manager, and actively communicate with various departments. Always communicate with the employees and shop assistants in the store (mentality and experience), understand what you don't know inside and outside the store and what is closely related to the normal sales in the store, and really learn from each other.
8. Understand: Even if you have never experienced it,
Things must understand the process and result of this matter. Only by truly understanding can we make this matter more perfect. Therefore, if I encounter any problems in my work, I must understand the process and result of this matter and analyze the advantages and disadvantages before implementing it.
9. Provide responsive, responsive and helpful quality services.
10, to sum up: sum up past experience, learn lessons from things that have not been done well, find out the shortcomings of successful things in implementation, and apply these experiences to future work.
Fourth, store management.
As a large supermarket chain, store management should be the first priority.
1. Establish a step-by-step management system and refine the division of responsibilities from top to bottom. Make everything in the work managed and implemented, and put an end to dead ends.
As a senior baking enterprise, all employees are required to be professional. Pay attention to the training of employees in the store, cultivate the collective sense of honor and ownership of employees and salespeople, take pride in the store, let each employee and salespeople give full play to their potential, and make them have high-quality talents who are dedicated, enthusiastic, thoughtful in service, understand business and manage.
3. With the aim of "pursuing customer satisfaction", while improving the service level of personnel and strengthening the education of service awareness, we should pay attention to the improvement of the comprehensive quality of employees and salespeople, such as speech, speech and behavior, so as to better consider customers wholeheartedly and reduce the number of people who invest.
4. Establish a clear reward and punishment system to motivate and restrain the work of employees and salespeople, and make the whole store a united and cooperative group.
5. Make use of all reasonable and available conditions to create and decorate a good storefront environment, establish a good business image, and try our best to make customers enjoy shopping in a reasonable, relaxed, beautiful and clean environment.
6. Pay attention to security work, prevent fire and theft, nip hidden dangers in the bud and prevent unnecessary losses to the company.
Verb (abbreviation for verb) operation and management
1. Strengthen the management of goods purchase, sale and storage, grasp the rules, improve the turnover rate of goods inventory, avoid the backlog of goods and inventory, and rationalize the management of goods in the warehouse.
2. Clear the sales target of the whole store, refine and quantify the sales task, and implement it to everyone.
3. Make a fuss about holidays, actively participate in various promotional activities and activities of the company in the store, and do a good job in publicity and layout.
4. As far as possible to reduce costs for the company, open source and reduce expenditure, thus reducing expenses.
5. Teamwork and execution. Only the success of the team is our success. Only with the support of subordinates can there be a successful store manager.
There are no perfect individuals, only perfect teams. In today's society, efficiency comes first and teamwork is the theme. It is necessary to strengthen the improvement of individual comprehensive quality and strengthen teamwork. Execution is a long-term strategy of an enterprise. After a clear goal is implemented step by step, let everyone know how to implement it, check and evaluate the results of the executors, and don't give up the goal.
6. In terms of training new employees to grow up: I think the store is the base for the company to train and cultivate new employees. As the store manager, I have to shoulder the heavy responsibility. I believe that a person's good mentality, self-cultivation and professional level do not come out of thin air, but come from constant learning, tempering, absorption and cultivation. Therefore, as long as I have time, I will continue to communicate with new colleagues, communicate closely, learn from each other, learn from each other's strengths, and input the product knowledge, sales skills and customer communication experience I have learned all my life to each new person. Let new employees quickly grow into useful talents in the company.
These are my thoughts on store management. If there are any shortcomings, please correct me. I believe that the development of the company can reflect my progress. I believe that no pains, no gains. As long as I work hard, I will succeed. I will work harder in the future to bring our supermarket into another glorious period.
Thank you!