Secondly, according to the provisions of the Consumer Protection Law, you can ask for an increase in compensation for the losses you have suffered, which is usually three times that of the products you bought. If the amount of compensation is less than that of 500 yuan, it shall be 500 yuan. Operators who deal in food that does not meet the food safety standards may also demand compensation of ten times or three times the price from the operators according to the provisions of the Food Safety Law. If the compensation amount is less than 1000 yuan, it will be 1000 yuan. Consumers have no way to start, so they can call the consumer report number 123 15 first.

Clarify the responsibility of the anchor to bring the goods

Under normal circumstances, the anchor will either briefly introduce his experience of using the goods as an "anchor" in the live broadcast, or directly promote the goods as an "anchor and seller". Whether consumers can claim compensation from the anchor depends on whether the anchor's delivery behavior can be recognized as business behavior and whether there is fraud in the live delivery process.

The first type: if the anchor has used the corresponding product in advance and fulfilled the basic audit obligation, and only recommends his experience to fans as the "anchor" in the live broadcast, he does not need to bear the corresponding product quality responsibility.

Second: if the anchor continues to sell goods through live broadcast for the purpose of profit, it should be considered as business behavior. When the anchor intentionally tells false information or conceals facts and other fraudulent acts, causing consumers to fall into the wrong understanding of buying goods, it shall bear three times the liability for compensation in accordance with the provisions of the Consumer Protection Law.