Hanzhong is a national historical and cultural city, with Qinling Mountains in the north and Bashan Mountain in the south. The humid climate breeds all kinds of rare plants. The Han River originates from here, and the Han River flows through here. Four distinct seasons and beautiful scenery. Huan Zhu thrives here, with beautiful mountains, water and people. Known as the small Jiangnan in the northwest. Hanzhong has outstanding people, profound cultural heritage and many places of interest, which is a good place to develop tourism. With the widening and transformation of "one river and two banks" and Tianhan Avenue, a modern garden city has appeared before our eyes. The quality and civilization of the citizens have also been significantly improved, showing a modern atmosphere everywhere. In the morning, birds are singing and flowers are fragrant, and people who do morning exercises can be seen everywhere; In the evening, thousands of lights, beautiful and peaceful.
Our Century Sunshine Commercial Building bears the brunt and welcomes guests from all directions with a smile. Carry out publicity and education, improve the quality of employees, brighten the image of sunshine, explore the history of Han culture, decorate commercial buildings in by going up one flight of stairs, attract investment, promote the economic development of Hanzhong, and issue publicity on Hanzhong's humanities. Our leadership, unity and * * * seek the great cause of reform and development. There are spacious, bright and tidy corridors with the lowest price, the most complete goods, the best quality and the best service. It is also the largest and most upscale commercial building in Hanzhong. Since its establishment, the commercial building has always adhered to the business purpose of "quality first, service first and reputation first", and has set up a banner in the field of business flow in Hanzhong with high-quality goods and warm and thoughtful service. Since its establishment six years ago, the Commercial Building has carried out the activity of "Building a Comfortable and Satisfied Commercial Building for Hanzhong People" based on the image of foreign elements and the quality of internal training, and won the double harvest of the six central ministries and commissions in the construction of two civilizations.
Today, when the spring breeze of "Double Creation" awakens the earth, Century Sunshine will give full play to the window function of commercial services and take "Double Creation" as an important measure to implement Scientific Outlook on Development, build a harmonious society and promote economic development. As a sunshine person in a new era, I will work harder, use the "sunshine spirit" to spur myself, touch others, work hard in ordinary jobs, be conscientious, do every little thing seriously, and start from myself. Dedicated to their posts and caring for customers, they have established a good service image, maintained a good store appearance, enhanced the brand image of Century Sunshine, and made due contributions to maintaining a standardized market economic order and promoting the economic development of Hanzhong.
Friends! Hurry up and act! Actively respond to the call of the municipal party Committee and the municipal government, and use our diligence and wisdom to make Hanzhong's mountains clearer, water greener, sky bluer and city more beautiful!
2007-09-22 13:35
The work of creating "China Excellent Tourism City" and "Provincial Health City" is vigorously carried out in the whole city, which makes the ancient Hanzhong glow with vitality. The modern Western Han Expressway is being built in full swing to replace the ancient post road. The comprehensive widening of Xinghan Avenue and its connection with Central Avenue mark the great changes in the urban environment of Hanzhong. The prosperous commercial circulation field shows the progress of Hanzhong's material civilization. Under such a historical opportunity to build a harmonious Hanzhong and promote the process of urban modernization, Century Sunshine is the image window of Hanzhong at home and abroad, and our business management is related to the business management, consumption, service and other management priorities of commercial buildings. Every employee should take active actions and devote himself to building the "landscape" of the century sunshine!
This undoubtedly puts forward newer and higher requirements for our enterprise managers. First of all, we should base ourselves on our own work, vigorously develop the management mode of "famous products enter famous stores" and introduce more well-known brands with strong strength and good reputation. This can not only provide citizens with a rich commodity market, but also create a healthy competitive market, occupy a price advantage in the industry, and create a consumer environment for customers to shop with peace of mind. At the same time, we should constantly strengthen the beautification, purification, lighting and hardening of the shopping environment. Only when the environment is comfortable, the image is bright, the goods are abundant and the service is optimized can we attract more customers to stay and stay here.
With the in-depth development of the dual-innovation work, we held the "Sunshine Service Star" selection activity, so that the wind of civilization and courtesy penetrated into every post. Now, when you are with us, you can see more sincere smiling faces and hear the cordial greetings of "Hello, welcome". We will show people the spiritual outlook of sunshine people in the simplest and most sincere way. As business managers, we often encounter all kinds of complaints and disputes. In my post, I found that courtesy service is the most effective way to solve contradictions and misunderstandings. I remember that not long ago, two old people came to our department, who were emotional and rude. I got it. In order to ease the atmosphere, I smiled and asked, "Uncle, take it easy. What happened? Tell me and I'll help you solve it. " Pass two cups of hot tea by the way to let him feel the sincerity of the sunshine. Seeing my attitude, he calmed down, lowered his voice and told the truth. It turned out that my son and daughter-in-law who worked in other places two months ago bought a wedding diamond ring in the sun when they came home for the New Year. But now the child calls the old man and says that the diamond set in the diamond ring is missing, so he sends the rest of the ring back for settlement. This time, the old man was anxious, thinking that in two months, the diamond would fall off, which must be a quality problem. I read the shopping voucher, which I bought in our shopping mall. But when I saw the ring holder, I found it was very deformed. In this case, it may be because the diamond is too small to be set firmly in the production process, but this possibility is very small, because in the setting process, it needs to be appraised by the relevant quality department before it can be operated on the counter. It is also possible that 950 platinum softens and falls off due to extrusion deformation or impact, and the responsibility is uncertain. I comforted the old man first, contacted the person in charge of the counter, and actively handled it together. First of all, I kindly introduced some commodity knowledge to the elderly, and also took out the precautions about wearing and maintaining jewelry and diamonds, as well as the identification rules of quality problems in the industry. I patiently and meticulously explained the work to the elderly, and coordinated with the manufacturers to help with maintenance at the cost price. After listening to the whole process, the old man understood the cause of the problem and was very satisfied with the result. At the same time, he apologized for his initial attitude and sincerely said: it is better to shop in the sun! Watching the old man leave the mall with a satisfied smile made me realize the joy of work and love my career more. At the same time, it makes me realize that using good manners can really turn an enemy into a friend. A sincere smile, a calm attitude and excellent service are the basis for doing my job well, satisfying customers, winning more support and trust and maintaining the rapid development of our enterprise. Now, our department has set up a consumer complaint contact point. When customers encounter difficulties, they will not be at a loss, and when customers are dissatisfied, they will not be excited and noisy in the store. Through the efforts of all my colleagues, we have provided a platform for our customers to safeguard their own rights and interests, and also contributed to the construction of a harmonious society and the promotion of a civilized and healthy lifestyle.
Double-creation work is not a fashion, not a slogan, but a high-quality service in our industry, and it is our sincere face to every customer with a smile in our actual work. Under the guidance of the goal of "double innovation", let's base ourselves on our jobs, love our jobs, build our own commercial building that will reassure and satisfy the people of Hanzhong, and also create a warm and sunny home for foreign tourists, so as to build our harmonious and beautiful Hanzhong!
2007-09-22 13:38
Yu Xiansheng, a famous scholar, once said with emotion after visiting Hanzhong: "Hanzhong is the root of the Han nationality and the maiden of the Han nationality." We are proud of Hanzhong's long history and culture! In this "Double Creation" activity, which is carried out by the municipal party committee and the municipal government to create an excellent tourist city and a provincial health city in China, the aim is to promote the rapid and sound economic and social development of Hanzhong and show the world the "charm" of this ancient city in the new era.
As a business card of Hanzhong, Century Sunshine Commercial Building always adheres to the marketing concept of "gathering famous products at home and abroad and serving consumers faithfully", the business purpose of "quality first, reputation first" and "people-oriented", and provides pre-job training on etiquette knowledge for every employee. In the in-depth development of the activity of "creating excellence and evaluating differences", advanced models of quality service are constantly emerging. The cashier group of Sunshine Supermarket was awarded the honorary title of "National Women's Civilization Demonstration Post" by the All-China Women's Federation and China Business Federation. Brand Division I of Electric Refrigeration Department, Television Division I of Electronic Audio Department and Century Sunshine Lianhu Road Store were awarded as "Hanzhong Youth Civilization" and commended by Hanzhong Municipal Committee of the Communist Youth League. The achievement of these honors fully reflects the great importance that Century Sunshine attaches to civilized service and honest management. At present, the whole company is actively responding to the call of "Double Creation" activity, taking this as an opportunity to make Century Sunshine, a famous commercial brand in China, even louder! Then, as a company employee, how can I participate in "double innovation", play the role of "sunshine" and play our role in Hanzhong?
Let's start with our own work and the little things around us. Zhuge Liang once said, "Don't do it for good, don't do it for evil." Cultivating good morality begins with that very small thing. This kind of morality is gradually established, not specifically to find great talents. We clean up every morning, and turn off the faucet in the boiling water room in time if it leaks sometimes.
Do you think this is a trivial matter? So, let me tell you a story first. After graduating from Ford University, I applied for a job in a car company. Three or four people who applied with him have higher academic qualifications than him. After the previous interviews, he felt hopeless. But when it comes, it is safe. He knocked on the door and walked into the chairman's office. As soon as he entered the office, he found a piece of paper on the floor at the door. He bent down to pick it up and found it was a piece of waste paper, so he threw it into the wastebasket. Then he went to the chairman's desk and said, "I'm here to apply for Ford." The chairman said, "Very good, very good! Mr. Ford, you have been employed by us. " Ford said in surprise, "Madam President, I think the first few are better than me. How did you hire me? " The chairman said, "Mr. Ford, the first three people are indeed more educated and handsome than you, but their eyes can only see big things, but they can't see small things." Your eyes can see small things. I think people who can see small things will naturally see big things in the future. A person who can only see the big things may ignore the small things, and he may not be a perfect winner. Therefore, I hired you. "This is how Ford entered the company. Later, this company became famous all over the world, and it was changed to "American Ford Company." Ford Company of the United States has changed the national economic situation of the whole United States and made the American automobile industry in a leading position in the world. This is the story of Ford, the founder of "American Ford Company" today.
Ford's success, the success of "American Ford Company", is an example of paying attention to details. It tells people that if you want to achieve great things, you must first think from details and start from small things. The same is true of the current "double innovation" activities. In today's fierce market competition in the commercial field, civilized business and honest service are the trump cards for merchants to win the market. With the "sunshine" every day and night, facing every customer from south to north, does the smiling face, cordial greetings and thoughtful and enthusiastic service of "sunshine people" make people feel good? A single spark can start a prairie fire, trickle down and merge into a tide of endeavor. Every employee should learn from Ford's successful experience and overcome all difficulties, so that our century sunshine can take root, blossom and bear fruit in people's hearts like "Ford Company of America" and enjoy a good reputation in the whole country! I believe that one day, people who come from all directions to Hanzhong, an excellent tourist city in China, will always say, "Go to the sunshine of the century, which is a famous commercial brand in China!"
My friends, action is better than action. Let's immediately join the "double innovation" work, start from me, start from small things, do every job well, show a good image, establish a new style of civilization, and make our life full of sunshine.