It happened to be 20111one day I received a sales call from global sources. I registered their membership in Company A a few years ago, so they have the contact information of our company. ) I said to the caller: Send the proposal to my mailbox and I'll have a look.
As a result, I waited for 5-6 days and never received the email.
I was forced to log on to global sources's website, registered an account and left a message. Please call me.
The next day, a salesman named Alice contacted me and made me a quotation and plan.
At first, I was going to use their one-star plan 15000, but my friend told me that their magazine was very good.
Alice. If the two-star plan has magazines, I will use their plan of 52 1 14.00 yuan.
Because I wanted to be a global resource, I signed the contract soon.
Before signing the contract, I told Alice that I would pay with company A and company B, and she said it was no problem.
As a result, I signed the contract and arranged the payment.
A few days later, I said to Alice, you give me a copy of your magazine and I'll see the effect. She said that I made an electronic magazine, not a text magazine.
I was shocked. I only talked about magazines at that time. I didn't expect them to be divided into electronic magazines and written magazines. And they didn't clearly state it in the contract. The following is a screenshot of the contract.
I say you try to solve it, and you can't let the customer bear your mistakes.
She said she could see if there were only a few issues, and I said yes.
A few days later, she called me and said that she couldn't do my after-sales service because I used the money from company A, which was in charge of other salesmen.
I said I asked her to send me the plan, but she didn't. I don't want to put her in charge, so I put you in charge. She said she couldn't decide.
I am speechless.
Later, at 201116, I received a phone call from a man saying that I had been transferred to their department. He is the manager and will put the sales staff below in charge.
I said, then let him email his contact information. It is convenient for me to contact.
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As a result, after the Spring Festival, when I came to work, I still didn't get an email from the new person in charge.
I asked their director's phone number. They have a female director named Chang.
I explained it and said that I still wanted Alice to cooperate with me. Because twice, I didn't receive any emails from other salesmen.
A few days later, an EVA? Yang? Our manager called and said that he was mainly responsible for Xi 'an's business, and she was in charge of me.
I want Alice, who signed the contract, to be in charge, but they still have no plans. I obeyed.
I told you about the magazine, but before the payment, I didn't make it clear and the contract was vague. Misleading me to pay 52 1 14 yuan.
She said to help me apply for some magazines.
A few days later, she called me and said that the magazine could not be applied and could only be refunded. Restore to 15000 one-satellite scheme.
I was helpless, so I said, okay.
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A few days later, another woman called and said that my service had been transferred from EVA to their department again.
I'm about to cry. I said, well, please ask the new person in charge to send an email with her contact information.
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What saddens me most is that two weeks have passed and I still haven't received the after-sales mail.
All my products have been uploaded, but they are not online yet.
I don't know who provoked me and tortured me so much.
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There is an old saying in China that you can do it over and over again, but you can't do it over and over again.
Global sources was able to send three emails to customers, but it didn't happen after two weeks. Up to now, none of these three people have sent it.
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Tell me why I chose global sources instead of Alibaba.
First, there are 65,438+000 Alibaba companies in Xi 'an, and the competition is too fierce.
Second: Alibaba has a review of the company. A trading company is a trading company. If it is a factory, Alibaba will take photos and make field trips. I don't want them to censor this.
Third: global sources has been doing it for 30 years, while Ali has only 10 years. The world should be good.
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But now, in the face of arrogant global sources, I am speechless.
Anyway, I still want to thank Eva. Yang? And Alice, after all, they still work well together.
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I seem to know why Google lost to Baidu, MSN lost to QQ and Yi Bei lost to Taobao in China.
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Perhaps foreign arrogance has helped domestic enterprises.