Legal analysis: 1. After a medical dispute or complaint occurs, the person in charge of the department should immediately report it to the medical department. Those who fail to report it will bear all the consequences that may occur.

2. For disputes caused by medical issues, the department should conduct an investigation first, quickly take active and effective measures to control the situation, strive for resolution within the department, prevent the intensification of the conflict, and receive the disputed patients and their families. , listen carefully to the patient's opinions, and explain the relevant issues according to the patient's opinions. If the patient can accept it, the dispute and complaint will be terminated.

3. After the medical department receives a report from the department or a complaint from a family member, it should register in time, learn about the situation from the department concerned, and negotiate a solution with the director of the department. If the patient can accept the dispute, The complaint ends here. If the patient cannot accept it, the patient is asked to provide written materials on the understanding of the problem and requirements. After the medical department investigates and implements it, it proposes a solution and reports to the dean in charge. It negotiates with the patient for handling opinions. If the patient accepts, the processing will be terminated.

4. For medical disputes that cannot be resolved by the medical department, it is recommended that patients or family members undergo medical appraisal according to legal procedures. If the patient does not identify, prosecute, or listen to explanations, and takes illegal actions that affect the normal medical order of our hospital, it shall be reported to the county health, public security, judicial, etc. department for processing.

Legal basis: "The People's Republic of China and the Civil Code"

Article 1,218 If a patient is harmed during diagnosis and treatment activities, the medical institution or its medical staff If there is any fault, the medical institution shall bear the liability for compensation.

Article 1,219 Medical personnel shall explain the condition and medical measures to patients during diagnosis and treatment activities. If surgery, special examinations, or special treatments are required, medical staff should explain the medical risks, alternative medical plans, etc. to the patient in a timely manner and obtain their explicit consent; if it is impossible or inappropriate to explain to the patient, they should explain it to the patient's close relatives. and obtain their explicit consent. If medical personnel fail to fulfill their obligations in the preceding paragraph and cause harm to patients, the medical institution shall bear liability for compensation.