Every operation record of you will be fed back to our center. Is there any information that can be fed back to our center now?
If the guest doesn't ask any questions, you can just say: OK, here's another reminder. We operate what the teacher told you about home care for the elderly. I hope you can actively cooperate, which will help the absorption and effect of the product.
~ ~ ~ ~ ~ ~ Sorry, if you have any situation, you can always give feedback to your beauty salon or contact our center directly. Bye ~ ~ ~ Ok, I have recorded your feedback, and I will give it back to the expert group of our head office, and we will give you a professional solution as soon as possible.
Call back to customer service center [Article 2]
Hello, this is Life Online Customer Service. Excuse me, is this the teacher? You have bought products on our platform before, and you want to pay a return visit after using the products. Can I have two minutes of your time?
A.yes-ok, two minutes!
No-ok, when is it convenient to call you? (writes down the time) Sorry to bother you. Goodbye!
2. Language at the end of the call:
Ok, if there is anything unclear, you can call for advice at any time, and we will answer it for you as soon as possible or ask a specialist to come over for guidance. If you have any comments or suggestions, you can give us feedback to help us improve so that we can serve you better.
3. The other party has no more questions:
Thank you for your answer. Bye!
4. Inquiries about the ordering method:
Excuse me, Mr. * *, how did you place the order?
5. Query the satisfaction of the ordering platform:
Excuse me, Teacher * * *, is it convenient for you to place an order on the * * * platform?
A.it's convenient-ok, thank you for using it.
B. Inconvenience-OK, (asking the reason) First of all, I apologize for the trouble caused by this problem, and we will reflect your problem to the relevant departments for platform optimization.
6. Inquire about the satisfaction of the ordered products:
Excuse me, Mr. * *, are you satisfied with our products?
A. Satisfied-OK, thank you for your trust and support of our products.
B. Not satisfied-OK, (and then ask the reason) we will improve the related products, and thank you for your valuable advice.
7. Inquiries about logistics:
Excuse me, Mr. * *, will the products you ordered be received in time?
A.yes, thank you for your trust in our logistics.
B.no-well, first of all, I apologize for the trouble caused by this problem. We will pass the problem to the relevant departments as soon as possible and deal with it accordingly. We will contact you again within x days after processing.
8. Business personnel service satisfaction query:
Excuse me, Mr. * *, are you satisfied with our door-to-door service staff?
A. Satisfied-OK, thank you for your affirmation of our business personnel.
B. Not satisfied.-Okay. (Asking about relevant information) In order to bring you better service, we will criticize and guide the * * * business personnel.
9. Ask about the company's satisfaction:
Excuse me, Mr. * *, are you satisfied with our company?
A. Satisfied-OK, your affirmation is the driving force for the continuous development of our company.
B. Not satisfied-OK, we will definitely improve relevant aspects and improve our service capabilities.
Teacher 10, * * *, compared with the traditional procurement method, do you think this method of our company has brought you convenience?
A. Convenient-OK, the company will continue to make efforts to bring you better service.
B. inconvenient-ok, (ask the reason and respond tactfully).