Time flies, and a period of work activities has come to an end. Looking back on the work during this period, there must be many difficulties and hardships. It's time to sum up past achievements in the work summary. What kind of work summary should you have read? The following is a summary essay (5 selected essays) on the front desk work of the hospital, which I compiled for you. I hope it will help you.
Summary of Hospital Front Desk Work 1 20xx is the first year of our outpatient service. With the correct leadership and strong support of XX Health Bureau and the joint efforts of all staff, our hospital has actively implemented the spirit of regional bureau documents, continuously increased infrastructure construction, and comprehensively improved medical quality and service quality, and achieved certain results in all work. Looking back on the past year,
First, pay attention to equipment investment and vigorously improve service capabilities.
The year of 20xx is the "opening year" and "development year" of our hospital. In order to "establish a brand, occupy the market and take root" in XX town and its surrounding towns, under the leadership of the board of directors of our college, we adhere to the perspective of "high starting point, high standard and high taste" and the concept of "occupy the market, lay the foundation and operate at cost":
1. Vigorously strengthen equipment investment. Invested heavily in introducing Korean dental implant system, Japanese root canal therapy system, tooth whitening sandblasting system, low-radiation dental X-ray machine system, mobile phone anti-infection disinfection system, etc. And constantly improve our service capabilities.
2. Adhere to humanized standards and carefully plan and decorate the clinic. Our hospital has set up "three rooms and two districts". The three rooms are specialized consulting room, orthodontic room and comprehensive treatment room respectively, and the second area is two leisure waiting areas, one is mainly TV and the other is mainly newspapers and periodicals, so as to meet the waiting needs of different groups of people and let them enjoy medical services in a comfortable and elegant environment as much as possible.
Second, pay attention to quality management and put an end to cross-infection.
Our aim is "medical safety is no trivial matter, patients' interests are no trivial matter, and all defects can be avoided", and medical quality management is our lifeline.
1, set up a leading group for medical safety management special work, with the dean as the leader of the leading group, who is directly responsible for all medical safety work in the hospital.
2. Strictly implement the management standard of oral infection in Zhejiang Province, introduce an efficient mobile phone disinfection system, and at the same time vigorously strengthen the cleaning, disinfection and sterilization of medical devices and the recycling of medical wastes, effectively eliminate cross-infection and ensure medical safety.
3. Painless medical treatment. In order to reduce pain, we insist on using imported superfine needles and imported blue anesthetics, cooperate with careful and meticulous operation, combine with detailed treatment plans, weigh the advantages and disadvantages of each plan, work out the best treatment plan, and take the initiative to obtain the informed consent of patients in advance at each step.
4. Affordable medical care. While increasing medical expenses, improving medical quality and investment in advanced equipment, we strictly implement and charge the fees of non-profit medical institutions lower than those of the Provincial Price Bureau, which directly benefits the masses at the most affordable price and has won unanimous praise from the masses.
Third, pay attention to the connotation of service and establish a good reputation.
"Service and reputation" is our goal. In our daily outpatient service, we always adhere to the concept of "people-oriented" and constantly improve the quality of service.
1. Carry out the service mode of "smiling, greeting actively, being responsible for the first question and seeing the hospital off", and change "I want to serve" into "I want to serve".
2. Strictly implement the five-tone activity, that is, "there are greetings, questions and answers, delivery, explanations that you don't understand, and apologies that you are not satisfied with".
3. make an appointment for the clinic. In order to save patients' waiting time, we have opened an online appointment service and a telephone hotline to facilitate everyone to see a doctor. As long as patients receive the first examination and treatment in our hospital, they can make an appointment for the next visit in various ways according to their own convenience.
4. Continuously improve the management of outpatient website, so as to facilitate patients to inquire about oral health information, understand all kinds of information in our hospital and communicate with doctors and patients.
5. Always pay attention to the cleanliness, elegance and comfort of the consulting room environment, keep the windows bright and quiet, and provide free tea for waiting patients and their families.
Fourth, pay attention to contributing to society and actively carry out social welfare activities.
According to the characteristics of our hospital and the needs of the masses, we constantly unite and organize employees to join social welfare undertakings, and give play to angels in white's humanitarian spirit of saving lives.
1. A youth volunteer service team was established to participate in community health services in the form of organizations.
2. Carry out the activity of "Paying Attention to Love send warm Late". We regularly organize excellent medical staff to the old people's palaces and apartments in each village for oral health examination for the majority of the elderly, and give away oral medical drugs for free.
3. Organize young volunteers to go deep into the countryside and go door to door, providing free visits, follow-up activities, oral health education and giving away oral health products.
4. Actively participate in the "Charity Donation Day" activity, and we donated nearly XX yuan to our compatriots in the XX earthquake on various occasions.
5. Actively carry out "Love Teeth Day" activities. On X day this year, we organized X medical staff to carry out a free clinic with the theme of paying attention to the oral health of middle-aged and elderly people in XX street. People who come to the site for oral examination and blood pressure measurement are in an endless stream, scrambling for each other. During the activity, we * * * presented medicines and vouchers of more than RMB 10,000 to the elderly over XX, and distributed more than RMB 10,000 copies of oral publicity materials, which was well received by the masses.
In short, looking back on the work in the past year, we can see that there have been new progress in all work bases, new measures and new breakthroughs in the situation. At the same time, we are also clearly aware that there are still many shortcomings in our work. In the new year, we will work harder, forge ahead, be realistic and pragmatic, and strive to make new contributions to the construction of our hospital.
Summary of hospital front desk work for 20xx years, my job is to guide and protect the front desk. Front desk consultation is a challenging job, because all kinds of patients have it, and all kinds of questions are varied and sometimes ridiculous. I can answer them seriously and patiently, and the patient's satisfied smile is the driving force of our work.
Our work includes consulting, accompanying doctors, sending doctors, communicating and coordinating, checking patients with mobility difficulties and inpatients, providing wheelchairs and flat cars free of charge, distributing various newspapers, health education publicity materials and department profiles; These things are unremarkable, but done well, they can provide great convenience for patients, make them feel happy and gratified, and then increase their goodwill and trust in the hospital. If it is not done well, it will affect patients' evaluation of the hospital and destroy the overall service image of the hospital.
After working for a long time, some people will despise our work, thinking that it has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of our employees can easily be exhausted in ordinary trivial matters day after day, and passion is the most valuable service quality. Losing passion in service is like losing one's soul.
First of all, establish new concepts and improve employees' sense of professional responsibility.
1, serving patients well means knowing the hospital environment and related matters. Our staff is the patient's "green card". When the patient comes to see a doctor, we are the reception staff. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.
2. To serve patients well, it is necessary to be a hospital "walking dictionary" that patients can't get into the exam. As the first stop of hospital service, we have to contact people of different ages and personalities every day. How to make these people with different needs come here satisfactorily is a test of our staff's knowledge, wisdom and communication skills. We should not only be familiar with the environmental characteristics, technology and equipment of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. Meet the needs of patients, and win the trust and recognition of patients through appropriate conversation and extensive knowledge. It builds a bridge between patients and hospitals.
Second, through various trainings, the overall quality of employees has been improved.
The key to improving service quality lies in the improvement of service personnel's quality, but it can't be achieved overnight. We should master certain theoretical knowledge and professional skills, and improve the quality of consultants by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that our staff can have a high degree of professionalism. Our work, like other nursing work, should not be underestimated, and it is a window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.
Third, scientifically manage the outpatient area and create an orderly medical environment.
Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. We nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp the patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.
In a word, "guiding diagnosis" seems to be a relatively easy job, but it is not easy to be an excellent guide. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work. Through the morning meeting time every day, all the consultants are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the consultation work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.
Summary of front desk work in hospital. Good clerical quality is an important basic condition for daily file management.
As the assistant of the leader, the clerk records and copies; The second is to receive important visits. Records, leaders' oral records, guest visit records, meeting records, etc.; Copy, write, modify or print all kinds of manuscripts, so that leaders have more time to do other work.
In order to achieve the above goals, I must have a certain quality and sense of responsibility. In addition to the quality of ordinary staff, they should also have their own knowledge, skills, ethics and style.
Second, the initiative in the work.
To have the professional ethics of this position, you'd better do it! For example, make meeting minutes: before the meeting, we should fully understand the members who attended the meeting and the meeting place, and strive to understand and master the overall work like leaders. Be able to prioritize things. Think more, think hard, keep up with the leaders' ideas, and strive to reach a tacit understanding with the leaders in their work, so as to do the work well and practically.
Third, the responsibility at work.
The professional ethics of clerks is very important. Clerks have a wide range of contacts, do a good job in the daily affairs of association clerks, print and send all kinds of manuscripts, and collect documents and materials; Receiving and dispatching, registering, signing, repaying, sorting, filing and keeping confidential all kinds of documents; Daily management of the office, reception of work visits, sending and receiving faxes, attendance registration and answering telephone calls; According to the instructions of the leaders, prepare association meetings, draw up and issue meeting notices, and sort out meeting minutes and written materials. Collect and write relevant materials, provide information reference and construction suggestions for leaders in time, and draw relevant work that leaders need to deal with as soon as possible. Leaders don't ask for dictation twice, use their brains more, and complete the work assigned by leaders seriously, comprehensively and thoroughly. In the future, I will take the initiative to work, learn professional knowledge, improve my professional quality and reading and analysis ability, grasp the key points of work, quickly analyze and screen, and achieve "keeping simple, precise and heavy".
The work should be more detailed, and the clerical work of this association should be done well with the professional level of clerks. Be polite and generous to the leaders when they visit, and keep a good record of the leaders' dictation and answering the phone, so as not to be interrupted by other things and suddenly forget the contents of the work tasks.
In a word, during this short internship, I found some shortcomings, and maybe there are more aspects worth thinking about and learning. Please ask your leaders to educate and guide my work. I love the position of clerk very much. I hope that through the change of work attitude and work style, I will keep in mind the care and inculcation of my predecessors, study with an open mind and work hard to become a qualified clerk and do my bit for the development of the association.
Summary of front desk work in hospital. Time is always fleeting. I have gained a lot from working at the front desk of Jinyu Pratt & Whitney for more than two months. Since taking office, I have worked hard to adapt to the working environment and Jin Yupuhui's brand-new post, earnestly performed my duties and completed all the work.
First, the daily work content:
1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;
2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;
3. Address book update. In view of the large transfer of personnel in Jinyu Pratt & Whitney Beauty Salon and the large number of new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and Jinyu Pratt & Whitney Beauty Salon. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;
5. Record the daily duty and clean the front desk and VIP room;
6. Turn on the led screen at 9:30- 10:00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;
7. Clean the offices of the general manager and chairman;
8. Receive daily newspapers and mails and hand them over to relevant personnel in time;
9. Distribute the documents of Jinyu Pratt & Whitney Beauty Salon, distribute the documents to all departments in time, and quickly convey the company's policies and measures;
10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;
1 1, register the temperature every day, turn on the air conditioner as required and make records;
12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems:
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, Jinyu Pratt & Whitney Beauty Salon has a large flow of personnel, and there are many and frequent people coming in and out, resulting in some omissions.
Third, give yourself advice:
1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of Jinyu Pratt & Whitney Beauty Salon and the work contents of various departments. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.
3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;
4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.
5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which post or job, it is a part of the overall organizational structure of Jinyu Pratt & Whitney Beauty Salon, and it is for the overall goal of the beauty salon.
For the front desk work, it should be "the starting point of beauty salon image and service". Because for customers, the front desk is the first step for them to contact the beauty salon, and the first impression is very important, so the front desk represents the image of the beauty salon to some extent. At the same time, the service of beauty salons to customers begins with welcoming guests at the front desk, and a good beginning is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!
The summary of the front desk work in the hospital slipped away quietly for five years. I have been in the hospital for countless years. In the past 20xx years, I have successfully completed this year's work tasks with a serious and responsible attitude. The following is a brief summary of my work:
I. Reception services
1, warmly receive patients and outsiders, actively arrange and contact patients and outsiders for treatment, and try to shorten their waiting time.
2. Ask the newly diagnosed patients to fill in the medical records and check all the contents. In order to ensure the accuracy of patient information, the change of patient address and telephone number should be corrected in time.
3, patients waiting for more than 20 minutes, should take the initiative to explain to patients, can't receive work-related personnel at the front desk, talk about and deal with things that have nothing to do with work.
4. Manage the audio, TV and computer, and keep the waiting room clean, tidy and quiet.
Second, work service.
1, answer the phone and do a good job of doctor-patient communication.
2. Accurately converting medical records into computer medical records are closely related.
3, do a good job of half a year to one year on the day of the patient's return visit and make a detailed registration, and do a good job of doctor-patient communication when problems are found.
4, do a good job of sending and receiving the mechanic model, and make a detailed registration.
5, do a good job of charging, timely cash, clean up the accounts.
Third, it needs improvement.
1, the art of language communication needs to be studied more, not too impatient, but gentle.
2. News should be uploaded and released quickly without delay.
3, more actively do a good job of patients' return visit.
In the past year, I worked hard, never took a day off for personal reasons, and devoted myself to the front desk work of the hospital. In the new year, I will live up to the hope of the leaders, make the front desk work more detailed and concrete, and better serve the departments and patients.
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