Summary of personal performance of nurses 1
Over the past year, under the correct leadership of the hospital guidance department and nursing department, the guidance work has been pushed to a new height closely around the principle of patient-centered and people-oriented. The guidance work is summarized as follows:
The work of guiding diagnosis includes consultation, accompanying diagnosis, sending diagnosis, communication and coordination, assisting in rescuing critically ill patients, providing boiled water, distributing disposable water cups, examining patients with mobility difficulties and hospitalization, providing wheelchairs and cars free of charge, and distributing various newspapers, health education publicity materials and department profiles; The information desk is also equipped with needle and thread, scissors and other convenient service measures. These things are very inconspicuous, but if they are done well, they can provide great convenience for patients, make them feel happy and gratified, and then increase their goodwill and trust in the hospital. If it is not done well, it will affect patients' evaluation of the hospital and destroy the overall service image of the hospital.
After working for a long time, some people will disdain the consulting work, thinking that it has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of consultants can easily be spent on trivial things day after day, and passion is the most valuable service trait. Losing passion in service is like losing one's soul.
First of all, establish new concepts and improve the professional responsibility of tour guides.
1, serving patients well means knowing the hospital environment and related matters. Consultants are the "green card" of patients, and we are the receptionists when patients come to see a doctor. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.
2. To serve patients well, it is necessary to be a hospital "walking dictionary" that patients can't get into the exam. As the first stop of hospital service, I have to contact people of different ages and personalities every day. How to make these people with different needs hope to come and return with satisfaction is the biggest test of consultants' knowledge, wisdom and communication skills. They should not only be familiar with the environmental characteristics, technology and equipment strength of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. We even need to know the medical characteristics of other hospitals. When we meet the needs of patients through appropriate speech and extensive knowledge, we win the trust and recognition of patients in a very short time. It builds a bridge between patients and hospitals.
Second, through various trainings, the overall quality of consultants has been improved.
The key to improving service quality lies in the improvement of service personnel's quality, but it cannot be achieved overnight. In particular, we are faced with a newly-appointed medical guide, who knows nothing about the hospital, so that she is never familiar with the environment and masters certain theoretical knowledge and professional skills. By formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, the quality of tour guides can be improved, so that tour guides can have a high degree of professionalism. The guidance work, like other nursing work, should not be underestimated, and it is the window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.
Thirdly, the implementation of the new standards has improved the work quality and efficiency of tour guides.
Due to the lack of clear objectives in the guidance work, it is difficult to evaluate the service quality with data and it is also difficult to quantify it. Up to now, there is no special institution or course to train instructors, which is different from the training of medical nursing knowledge. In order to improve the work quality and efficiency of instructors, hospital leaders invited teachers from Lixin Company to guide the work, and planned the responsibilities, system, workflow, training plan and assessment standards of the instructors. In order to improve the work enthusiasm of consultants, break the state of doing too much and doing too little, doing well and doing poorly, a job incentive plan based on improving job responsibilities and service processes is formulated, which is linked to salary.
Fourth, scientifically manage the outpatient area and create an orderly medical environment.
Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. Reading guidance nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.
In a word, "guiding diagnosis" seems to be a relatively easy job, but it is not easy to be an excellent guide. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work. Through the morning meeting time every day, all the consultants are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the consultation work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.
Summary of personal performance of nurses II
I have been working for 20 years. With the close cooperation and support of the department, under the correct leadership of the head nurse and the director of the department, I carry forward the revolutionary spirit of "patient-centered" clinical service, do a good job in medical care, conscientiously complete the work tasks, and actively and conscientiously study the professional knowledge of nurses.
In order to improve the theoretical and operational level of each nurse, the nursing department will conduct theoretical and operational examinations every month. I feel that the theoretical and practical consolidation of nursing knowledge every month has benefited me a lot. In terms of professional knowledge and working ability, with the goal of "doing better", we should actively complete the following duties: assisting the head nurse to do a good job in ward management and medical document sorting, writing medical documents carefully, writing nursing records carefully, observing rules and regulations, and keeping in mind the three basics (basic theory, basic knowledge and basic skills) and three strictness (serious attitude, strict requirements and strict methods).
In these years of nursing work, my experience is "three-point treatment, seven-point nursing", so I can feel the importance of nursing work more and more. Someone once said: "The person who pulls the curtain of life is a nurse, and the person who pulls the curtain of life is also a nurse." Yes, who doesn't need a nurse's meticulous care and careful care in one's life? Nursing work is a fine art. "Nurses should have a sympathetic heart and a pair of hands that are willing to work." Nurses should use their love, patience, care and sense of responsibility to relieve patients' pain, support their weak lives with selfless dedication, let the sails of life be raised again, let the painful faces smile again, and let the family laugh again. I will work hard and hope to see more family laughter.
Of course, there are still shortcomings in the work, such as carelessness in the work, lack of skills, and lack of facial smile. In the future work, we must strive to improve our skills, improve our smile service, treat every patient as our friends and relatives, always put ourselves in the shoes and correct our work attitude. I hope that through my own efforts, I will be widely praised by patients and recognized by leaders at all levels and head nurses.
I think nursing is a noble and sacred cause. I am proud to be a member of the nursing team. In the future, I will redouble my efforts to make my due contribution to the nursing cause of mankind.
Summary of personal performance of nurses 3
In a blink of an eye, I have been in the provincial people's hospital for a year. Looking back on this year, under the guidance of the director and head nurse, with the help of teachers and the concern of colleagues, I have made great progress in all aspects. Here, I would like to thank the Department of Cardiology for providing me with a platform to show myself in my study, and thank the head nurse and all the teachers for their trust and support, which made me more determined and confident to do a good job in nursing!
As nurses in the new century, they should strictly abide by professional ethics, rules and regulations of hospitals and departments, strict aseptic concept and cautious and independent spirit, actively participate in various activities of hospitals and departments, unite and assist, work hard with teachers in departments to complete various tasks, keep secrets and maintain good interpersonal relationships; In the study, I know that I should not only have solid theoretical knowledge, but also have strong clinical skills, so I should keep learning, recharge myself, pay attention to the full combination of theory and clinic, and win the trust and cooperation of patients with excellent technology and skilled operation ability.
Whether it is basic nursing or specialized operation skills, from unfamiliar to familiar, from familiar to mastered, every step of my growth contains the hard work of teachers and colleagues, and all nursing work can be completed independently with my careful efforts. In addition, the monthly operation training for new nurses held by the nursing department not only improves our practical ability, but also strengthens our various operation skills, effectively ensuring the safety of nursing work. Ideologically, I adhere to the service concept of "patient-centered, quality-centered, and safety-oriented", correct my working attitude, work diligently, take the initiative, think about what patients think and worry about what patients are anxious about, and I have won unanimous praise from my family and patients through my own efforts, which is the greatest affirmation of my work.
I know I still have a lot of work to do and a lot to learn. I never thought that my purpose had been achieved. We are always on the road, always moving forward. I am proud of my work. I will uphold the moral quality and quality that a nurse should have, and strive to do my quality work well.
Summary of personal performance of nurses 4
Time flies, and 20 years will soon pass. Looking back on the past year, I can't help feeling a lot. Over the past year, under the care and direct leadership of hospital leaders and head nurses, and with the care and help of colleagues, with the service tenet of "all patient-centered, all patient-centered", I have worked hard to learn business knowledge, worked hard to improve theoretical knowledge and mastered various clinical operation skills. The nursing work assigned by hospital leaders at all levels has been well completed, and with the care, support and help of comrades, new progress has been made in thought, study and work, which is summarized as follows:
First, be strict with yourself and consciously strengthen party spirit training.
Over the past year, I have adhered to the correct world outlook, outlook on life and values, guided my study, work and life practice with the correct world outlook, outlook on life and values, loved my motherland, loved the China * * * production party, and had confidence in winning socialism. Conscientiously implement the party's line, principles and policies and do a good job in socialist construction. Proactive, diligent, fearless, conscientious, and make contributions in ordinary jobs.
Second, constantly improve their overall quality.
Strengthen self-professional ethics education. The professional ethics and ideological and moral level of nurses directly affect the quality and image of nurses. Therefore, after several times of clean government education and skills training a year, I understand that we should adhere to the principle of "honesty and self-discipline, strict law enforcement and enthusiastic service", take people's satisfaction as the fundamental starting point for doing a good job, always put the interests of the party and the people first, firmly establish the concept of loving the people and establish the image of "angels in white" in people's minds. Strengthen the "four selves", that is, "self-respect, self-examination, self-alarm and self-motivation", and give play to the initiative of nurses. I also pay great attention to the professional image of nurses, pay attention to civilized and polite service in my daily work, adhere to civilized language, be dignified in appearance, dress neatly, wear no shoulder, do not wear heavy makeup, do not wear high heels or ring shoes, be polite, have a kind attitude and have a standardized language.
Third, finish the task on time.
When I combine the theoretical knowledge I have learned before with my clinical work, on the one hand, I should be strict with myself in my usual work and consult more teachers, on the other hand, I should study hard in my spare time and understand the essentials. I remember when I first arrived in gynecology, I was not used to it, but I was not afraid of what I had never done. In order to do a good job and obey the arrangement of the leader, I am not afraid of trouble. I asked the teacher, learned from my colleagues and explored my own methods. In a short time, I became familiar with the work of gynecology, understood the responsibilities of each class, clarified the procedures and direction of work, improved my working ability, and formed a clear working idea in specific work, which enabled the work to be carried out smoothly.
With the goal of "doing better", we have cultivated innovative consciousness and successfully completed the following duties: assisting the head nurse in ward management and sorting out medical documents. Seriously receive every patient, treat every patient as his friends and relatives, and always put yourself in others' shoes. Do a good job in writing medical documents. The writing of medical documents needs to be serious and responsible, with a correct attitude and clear thinking. I seriously study the writing standard of department documents, and carefully write ordinary care records, critical care records and rescue records. Abide by the rules and regulations and keep in mind the three basics (basic theory, basic knowledge and basic skills) and three strictness (serious attitude, strict requirements and strict methods).
Of course, I still have some shortcomings to improve. For example:
1, in the study, sometimes I still feel impetuous, feeling that I have too much to learn, and I am impetuous, especially when I encounter setbacks, I can't cope with it calmly.
2. At work, sometimes the standards are very low. Although he can basically perform his duties and obligations, his initiative needs to be further improved.
These are all areas that I need to improve and improve in the future. In the past year, I thank the hospital leaders and head nurses for their education, guidance, criticism and help, and my colleagues for their concern and support. Looking back on the past, there have been many advances and improvements, but there are also some shortcomings; Looking forward to the future, we should carry forward our own advantages and overcome our own shortcomings. Contribute to the bright future of the hospital.
Summary of personal duties of nurses 5
I have been in People's Hospital for more than half a year, a nurse who saves lives. Over the past six months, under the correct leadership of hospital leaders, department directors and head nurses, I have seriously studied Marxism-Leninism and the important thought of "-". Adhere to the "patient-centered" clinical service concept, carry forward the revolutionary humanitarian spirit of saving lives, and devote yourself to study and work with serious and rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming a national excellent national standard nurse with all-round development in morality, intelligence and physique. In practical study and medical nursing work, it has been widely praised by patients and recognized by leaders at all levels and head nurses. Successfully completed the task in the first half of 2008. I will summarize my personal work in the past year as follows:
First, ideological and moral, political quality
Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, actively learn professional knowledge of nurses, have a correct working attitude, be serious and responsible, and establish a correct outlook on life and values. In the process of medical nursing practice, obey orders and commands. Can strictly abide by the rules and regulations of the hospital, abide by medical ethics norms, and standardize operations. Can actively participate in various activities organized by hospitals and departments, respect leaders and unite colleagues.
Second, professional knowledge and working ability
Make a good work plan for nurses and assist the head nurse in ward management and medical document arrangement. Seriously receive every patient, treat every patient as his friends and relatives, and always put yourself in others' shoes. Do a good job in writing medical documents. The writing of medical documents needs to be serious and responsible, with a correct attitude and clear thinking. I seriously study the writing standard of department documents, and carefully write ordinary care records, critical care records and rescue records. Abide by the rules and regulations and keep in mind the three basics (basic theory, basic knowledge and basic skills) and three strictness (serious attitude, strict requirements and strict methods). In order to improve the theoretical and operational level of each nurse, the nursing department conducts theoretical and operational examinations every month, setting high standards for their work. Work attitude should be correct, "the doctor is the heart of parents". I take it as my duty to do everything possible to alleviate the pain of patients. I hope all patients can recover as soon as possible, so every time I enter the ward, I spare no effort to encourage them with limited time, patiently help them understand the disease and establish confidence in overcoming it. I felt very happy when I saw the patient recover.
Third, in terms of attitude and learning.
Strict with myself, relying on the strong pursuit of the goal and knowledge of becoming a national standard angels in white, I study hard, study hard, have a correct attitude, have a clear goal, basically master some professional knowledge and skills, and integrate theory with practice; In addition to learning professional knowledge, we also pay attention to the expansion of all aspects of knowledge, extensively dabble in other disciplines, and improve ideological and cultural quality.
Fourth, in terms of life.
I have developed good living habits, a full and organized life, a rigorous attitude towards life, and a good attitude and style of life. I am warm and generous, honest and trustworthy, ready to help others, have my own good accident principles, and can live in harmony with colleagues; Take an active part in all kinds of extracurricular activities, so as to constantly enrich your experience.
Nursing is an ordinary job, however, we use sincere love to heal the trauma of patients' hearts and ignite the courage of patients to overcome diseases with fire-like enthusiasm. Nursing work is a noble and sacred cause-dedicate your limited life to unlimited nursing work. I am proud to be a member of the team of nurses. In the future work, I will redouble my efforts to make my due contribution to the nursing cause of mankind! Although the nursing work is trivial and boring, sometimes I am really proud of myself. I am the watcher of life. Many people live a happy life because of my efforts, diligence, enthusiasm and dedication. My hands, my smile and my kindness make the world warm! Although they can't remember my name, although they don't know my efforts, although they don't understand my hard work, the gift of roses has a lingering fragrance! We are angels! So in many days and nights, I am happy, although I wander around in patients, pain, blood, groans and injuries!
In the past six months, I thank all the people who have worked with me. Thank you for your kindness, for meeting and knowing each other like this, for your kindness and beauty, and for letting me live in such a warm family! I hope that in the new year, we can still feel the beauty of life and create a better future with * * *! In 20 years, I will make a personal work plan for 20 years and strive to carry out all the work better.
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