It is useful to call 123 15 to complain. 23 15 working procedures and acceptance of consumer complaints and reports. 123 15 the consumer complaint reporting center shall seriously accept the complaints, appeals and reports made by consumers by telephone, in writing, on the internet and by visiting. 2. register. Complaints, appeals and reports of consumers shall be registered, and the name, unit name, telephone number, postal code, illegal facts and relevant clues and evidence of the respondent shall be recorded in detail, and the name, address and appeal requirements of the complainant shall be carefully recorded. 3. accept. Complaints and reports that fall within the functions and powers of the administrative department for industry and commerce shall be accepted in accordance with the provisions of the Consumer Protection Law and other administrative regulations for industry and commerce. 4. It is being processed. Cases with clear facts and simple circumstances, which are suitable for investigation by summary procedure on the spot, shall be handled in time by the accepting organ or the industrial and commercial office with jurisdiction; Cases that need to be put on file for investigation shall be handled by the administrative department for industry and commerce in accordance with the internal division of responsibilities and by the relevant functional institutions. Article 15 of the Consumer Protection Law stipulates that consumers have the right to supervise businesses and services and the protection of consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.