Basic etiquette norms of cleaning and gfd standards of cleaning
(A) clean and civilized instrument
1. Personal hygiene
(1) Hair: Wash your hair frequently to keep your hair clean and tidy. The type should be simple and generous. Don't use hair cream with strong smell. No shoulder hair. Cleaners with long hair should braid their hair at work to prevent it from falling off and causing secondary pollution during cleaning. Wash your hair at least 1-2 times a week.
(2) Face: Keep your face clean and hygienic with gum. Wear light makeup, not heavy makeup, and don't use cosmetics with strong smell.
(3) Oral cavity: Keep the oral cavity clean and free of peculiar smell. Cleaning staff should insist on brushing their teeth in the morning and evening to keep their mouths clean and tasteless. Rinse your mouth after meals, eat garlic, leeks and other foods that will produce a strong smell.
(4) Hands: Wash your hands at any time. Especially after going to the toilet, remember to wash your hands. When washing your hands, you can use soap to scrub your palms, back of your hands, nails, fingernails and other places in turn.
(5) Nails: Fingernails and toenails should be kept short and clean. Trim regularly, and don't leave long nails or dye them. Too long nails can hide bacteria and affect cleaning work.
(6) Clothing: clothes should be changed frequently, especially underwear.
(7) body: take a bath often. Wash your feet with warm water before going to bed every day and trim your toenails 1 time every week; If conditions permit, wash 1 time a day in summer, and scrub your body every day if conditions are limited to prevent odor. Take a bath at least 1 time a week in winter, and once every 3 days if possible.
(8) Accessories: No earrings or rings.
(9) shoes: shoes should always be kept bright and tidy. You should choose shoes that are well ventilated, clean, elastic, soft and comfortable. It is best to have flat shoes, low wedge shoes or boat shoes without shoelaces and spikes.
2. behavior
Some manners and behaviors are impolite, so the cleaning staff should pay attention to and regulate their own behaviors.
(1) Never sneeze or cough in front of others or food. Cover and wipe with a tissue or toilet paper, and don't use a handkerchief.
(2) Don't arrange your clothes in front of work or others, such as putting on clothes, taking off clothes, arranging underwear, lifting socks, putting insoles, etc.
(3) Don't dress up in front of work or others, such as combing your hair, shaking dandruff, stroking your eyebrows, wiping your eyes, applying lipstick, etc.
(4) Don't touch your face, scratch your head, pick your nose, pick your teeth, dig your ears, get dirty, pinch your feet, get a manicure, etc. In front of work or other people.
3. Attitude
Always keep a smile and a kind expression. Sincere service can make customers feel friendly, warm, honest and nostalgic. The basic requirements for attitude are: (l) initiative: that is, taking the initiative to greet, serve and solicit opinions;
(2) Enthusiasm: L: That is, always smiling, friendly in language and caring everywhere;
(3) Patience: Both? Patience And then what? Tolerance? When you are busy, don't be impatient or bored. When customers are impolite, don't argue or quarrel, stay calm, explain tactfully and be reasonable.
(4) Thoughtfulness: that is, comprehensive, thoughtful and meticulous service, thinking of customers' thoughts, anxious about customers' urgency, and doing everything possible to help customers solve problems.
Gfd cleaning and cleaning dress code
Dressing appropriately can not only win the trust of others, leave a good impression, but also improve the ability to communicate with others. On the contrary, improper dress and indecent behavior will often lower your status and damage your image. Cleaning personnel should dress appropriately. Second, try to be neat, clean, generous and beautiful.
Household cleaners have no uniform dress code, so they can wear appropriate clothes according to service requirements and dress habits, combined with their own economic situation. However, clothes must be clean and tidy, clothes can not be untied, and they can not be wrinkled too much. On holidays or when guests arrive at customers' homes, they can put on clean, beautiful and bright clothes. If the company has uniforms, you can wear work clothes and work number plates; When doing housework, you can prepare some auxiliary clothes according to the specific work situation, such as aprons, sleeves or blue coats worn by cleaning staff.
1. Dress taboos
The main place where domestic cleaners work is at home. Dress is not required to be formal, but it can't be casual. Pay attention to the image in front of customers and guests. According to the basic provisions of service etiquette, cleaners should show their own civilized temperament when serving, and dress should be prevented from violating five taboos, namely:
Excessive nudity;
(2) too thin;
(3) too thin;
(4) too gorgeous;
(5) Shoes and socks don't match.
Also note the following details:
(1) Don't show long pants under the skirt;
(2) If customers require slippers for indoor activities, then household cleaners should wear socks;
(3) Household cleaners should not wear clothes that are tight-fitting, wrap their bodies and excessively highlight their own lines;
(4) Clothes that are too thin and obviously show underwear cannot be worn;
(5) Clothes that expose limbs excessively, such as low-cut dresses and miniskirts, cannot be worn.
Neatly dressed
Cleaners' clothes must be neat. The cleaner's clothes are not neat enough, and the animals are covered with wrinkles, damage, stains, dirt and peculiar smell. Any clothing, under normal circumstances, should take its appearance neat or not as one of the primary indicators to evaluate it. The clothes a person wears on weekdays, even if the style, fabric and workmanship are normal, will be accepted by the object as long as they are clean, clean and flat. Even if someone's style, fabric and workmanship are good, as long as they are not neat enough, or even creases are all over the floor and dirty, they will certainly make people laugh and be considered lazy.
3. Dress hygiene requirements
Change and wash the clothes inside and outside frequently, especially in summer, and change and wash the clothes and socks every day. Other parts should also be replaced, cleaned and aired frequently to keep clothes, shoes and socks clean and free of peculiar smell. In the family of patients or infants, considering the aseptic requirements of nursing objects, it is best for cleaning staff to wear neat special clothes and wash them frequently.