Good morning, sir. Can I help you?

Good morning, sir. Can I help you?

Good afternoon, madam. Can I help you?

Good afternoon, madam. what can I do for you?

Good evening, miss. What can I do for you?

Good evening, miss. what can I do for you?

Welcome to our country. Welcome to our cabinet.

5. Welcome to Wuhan Square. Welcome to Wuhan Square.

Please take your time. Please have a look.

Dialogue A: Sales C: Customers

Good morning, sir. Can I help you?

Good morning, sir. what can I do for you?

C: I want to buy a toy for my son.

I want to buy a toy for my son.

May I know how old he is? How old is he?

C: He will be six next Sunday. This toy is his birthday present.

He will be six years old next Sunday. This toy is his birthday present.

I see. How's this? I see. How's this?

Dialogue b

S: Welcome to the counter, madam. what can I do for you?

Welcome to our counter. what can I do for you?

C: I'm just browsing. I'm just looking around.

S: Please take your time. If you like anything, tell me now.

Please feel free to look around. Please tell me if you see anything.

Ok, I will. Thank you. Thank you, I will.

Exercise 1

Practice how to greet customers when foreign guests come to see you, and practice with each other among employees.

Part II: Direction

1. Go straight and turn left, and you will find the toilet.

Please go straight and turn left, and you will find the bathroom.

The service desk is on the first floor. (first floor)

The front desk is on the first floor.

Please go downstairs. (Upstairs) Please come down.

Go upstairs.

You can take the escalator to the fifth floor.

You can take the elevator to the fifth floor.

5. Please follow me. Please follow me.

This way, please This way, please

You can't miss it. You can't miss it.

Where is the sports department? -It's on the fifth floor.

Which floor is the sporting goods on? -It's on the fifth floor.

9. The cashier is over here. The cashier is over there.

10, it's on your right. It's on your right.

have a conversation

Excuse me, miss, can you tell me where the sports department is?

Excuse me, what floor is the sporting goods on?

S: On the fifth floor, you can take the escalator.

On the fifth floor, you can take the elevator.

C: Thank you. By the way, how can I find the toll booth?

Thank you. By the way, where is the men's room?

Turn left and go straight. It's on your right. You can't miss it.

Please turn left and go straight. It's on your right. You can't miss it.

I really appreciate it． Thank you!

S: You're welcome. It doesn't matter!

take exercise

Practice coaching among employees.

Part III: Recommended Goods

Do you want me to show you something? what would you like to see？

Which one do you like? Which one do you like

Are you interested in a particular brand? Are you interested in a particular brand?

May I know what you like? Please tell me what goods you like.

Do you like this one I recommended to you? Do you like this product I recommended?

This is a world-famous brand. This is an internationally famous brand.

I think it looks good on you. I think it suits you very well.

This is the most popular color this year. This is the most popular color this year.

9. This brand is suitable for young people. This brand is suitable for young people.

It seems that you are interested in ...? You seem interested in this product?

Do you have something like this? Do you have anything like this?

12, here you are. Here you are.

How's this? What do you think of this?

14, please wait a moment. Just a moment, please.

15, I'll be right back. I’ll be right back.

I'm sorry to have kept you waiting so long. Sorry to have kept you waiting.

Dialogue a

Good night, miss. Do you want me to show you something?

Good evening, miss. what would you like to see？

Yes, I'm looking for a pair of gloves.

I want to buy a pair of gloves.

What do you think? What do you want?

C: I am not sure. It could be a bigger one.

I'm not sure. Maybe leather gloves.

Just a moment, please. I'll get you one. (After a while) Here you are. You can try it on.

Just a moment, please. I'll get you a pair. (After a while) Here you are. You can try.

C: Thank you. This pair fits me perfectly. Thank you. This pair fits me perfectly.

Dialogue b

Welcome to visit. It seems that you are interested in this skirt.

Welcome to visit. You seem interested in this dress.

C: Yes. But I'm afraid it's too thick to wear in summer.

Yes, I'm afraid it's too thick for summer.

S: No problem. It is made of cotton, so you won't feel hot.

It doesn't matter. It is made of cotton. You won't feel hot.

C: It's fine, but I don't like this color.

That's great. But I don't like this color.

This color is very popular with young people.

e.

This color is very popular among young people.

C: Let me get it. I'll take it.

S: Here you are. You can have a try. Here, you can have a try.

take exercise

Recommend products that customers are interested in among many products.

Part IV: Explaining dimensions

1. What size, please? What size, please

What is your size? What is your size?

3. What size do you wear? What size do you wear?

This is your size. This is your size.

5. This is appropriate. This one fits well.

6. It's too big.

It's too small.

8. It's too tight. It is too tight.

9. It's too loose. It is too loose.

10. How about green? It's size ten.

How about the green one? It's size ten.

Please try it on. You can try it on.

12. I'm afraid this is our biggest one.

Sorry, this is our largest size.

13. I'm afraid we don't have the size you want.

Sorry, we don't have your size.

have a conversation

Good evening, madam. Good evening, madam.

Good evening, can you show me some black shoes?

Good evening, can you show me some black leather shoes?

S: OK. Do you like this?

Sure, what do you think of this pair?

C: it looks very good. Let me try it on. It looks beautiful. Let me try it on.

S: What's your size? How big is it?

Please give me size 36. Size 36.

How about this pair? How about this pair?

C: This one fits me well. It fits perfectly.

take exercise

Practice how to express dimensions and sizes among employees.

Part V: Explain colors.

What color do you like? What color do you like?

What's your favorite color? What's your favorite color?

What do you think of blue?

E will do? Do you think the blue one will do?

Do you like this color? What do you think of this color?

I think red suits you best. I think the red one suits you best.

Is this color too bright for me? Is this color too bright for me?

Brown is too old for you. Brown is too old-fashioned for you.

This color is very popular. This color is very popular.

I like the color of my body. I think this color suits me better.

This is colorfast. This is colorfast.

It won't fade. This color won't fade.

have a conversation

C: Excuse me, can you show me a coat that looks like a model?

Excuse me, can you show me the coat worn by the model?

Of course, you really have good taste, madam. What color do you like?

Yes, madam, you have a good eye. What color do you like?

C: The gray one looks good. The gray one looks good.

You can try it on. The mirror is behind you.

You can try it on. The mirror is behind you.

Thank you. This color is beautiful, but does it fade easily?

Thank you. This color is attractive, but it won't fade.

S: No, it doesn't fade. No, it doesn't fade.

C: I'll take this one then. Thank you. Then I'll buy one, thank you!

S: You're welcome. You're welcome.

take exercise

Express commodity color

Red red; Green green; Yellow yellow; Blue blue; Purple purple;

Black and black; White white; Pink pink; Orange orange; Brown; Beige beige; Gray gray

Part VI: Interpreting style.

1. Do you like this design? Do you like this style?

2. What do you think of this style? What do you think of this style?

3. What style do you like? Which of these two styles do you prefer?

This is the latest

Fashion, very popular. This is the latest style and very popular.

have a conversation

Good morning, sir. Good morning, sir.

Good morning, I want to buy a coat. Good morning, I want to buy a coat.

S: We have different kinds of coats. I believe you can find what you like. We have all kinds of coats. I'm sure you'll find something you like.

Yes, I hope so. I've been reading a lot of big stories, but I haven't found anything I like yet. I hope so. I have been to many big stores, but I haven't found anything I like yet.

Do you like this one? This is the latest style this year, and it is very popular. Do you like this? This year's latest styles are very popular.

C: Thank you. That seems to be what I am looking for. Thank you! This seems to be what I am looking for.

take exercise

Practice how to express the style of the goods sold among employees.

Part VII: Explaining quality.

1. This is the highest quality. This quality is the best.

2. The quality is good. The quality is very good.

This is cotton, so it is very comfortable. It is cotton and comfortable to wear.

They are more expensive, but the quality is very good. Although the price is more expensive, the quality is good.

5. It is always out of stock, and there is not much left. Very popular, there is not much left.

6. Let me tell you how to use it? Let me tell you how to use it.

7. It is durable.

Please handle it carefully. Please hold it carefully.

9. You have good taste. You have a good eye.

have a conversation

Can I help you? What do you want to buy?

c； Yes, I want to buy a cooking pot. I want to buy a pot.

S: We have many kinds, all made of different materials. We do.

Several kinds, all made of different materials.

Which is the most durable? Which is the most resistant?

S: I think the most durable is stainless steel. I think the most durable is stainless steel.

C: That's all right. I want one. All right, I'll take one.

take exercise

Practice introducing the quality of counter products among employees.

Every eight parts: explain the price

1. How much is it? how much is it?

2. How much does it cost? How much is this?

3. It's 240 yuan. 240 yuan.

4. The total is 15 yuan. Total *** 1580 yuan.

5. Can you make it cheaper? Can you make it cheaper?

6. Can you make it cheaper? Can you make it cheaper?

7. Is there a discount? Is there a discount?

8. If you have a VIP card, you can get a discount of 10%. If you have a VIP card, you can get a ten percent discount.

9. Is it on sale? Is this on sale?

10. These goods are on sale today. Today, these goods are on sale at reduced prices.

1 1. We don't ask for the second price. Our goods have no price.

12. Here is the bill. Please pay at the cashier. Here is the receipt. Please pay at the cashier.

13. Just a moment, please. I'll give you a receipt. Just a moment, please. I'll make out an invoice for you.

14. Do you want to pay it in cash or by credit card? Do you want to pay by cash or credit card?

15. Yes, we accept Visa, MasterCard and American Express. Yes, we accept Visa, MasterCard and American Express.

16. This is a free gift. This is our present.

17. It's free. It's free.

18. Anything else? Do you need any other goods?

have a conversation

C: Please show me that white shirt. Please show me that white T-shirt.

S: Here you are. Here you are.

C: the quality is very good. how much is it? The quality is very good. how much is it?

S: A pleasure, eight yuan. 180 yuan.

Oh, it's too expensive. Can you make it cheaper? Oh, it's too expensive. Can you lower it?

S: If you have a VIP card, you can enjoy a discount of 10%. If you have a VIP card, you can get a ten percent discount.

take exercise

Practice the price expression and counter-offer of corresponding customers among employees.

Part IX: Expressing gratitude

1. Thank you. Thank you.

Thank you for your advice. Thank you for your advice.

I'm glad you like it.

4. I'd be happy to. it doesn't matter

You're welcome. It's okay.

6. Not at all. You're welcome.

Don't worry.

It's very kind of you. We don't accept tips. It's very kind of you. We don't accept tips.

talk with each other

I really appreciate it． Thank you very much

s； You're welcome. You're welcome.

take exercise

Practice how to thank and respond among employees.

Part 10: Farewell

1. Thank you for shopping. Thank you for your patronage.

Hope to see you again. Welcome to visit next time.

Have a good time in Wuhan Square. I wish you a happy shopping in Wuhan-Guangzhou.

Goodbye and good luck. . Goodbye and good luck.

5. See you later. Goodbye.

Go shopping; Go shopping.

Shopping center business center

department store

children's goods shop

an antique shop

Second hand shop

Counter counter

Booth, booth

Show window window

Showcase glass counter

Shelf shelf

Cashier desk

Price label price label

The price is fixed, and the fixed price is fixed.

Discount discount

Change, change

Keep the bill and leave a receipt.

Wrap it up.

Free of charge.

release

Sold out.

Salesman, salesman

salesgirl

Glassware counter

enamelled ware

Men's clothing supplies

Candy cake

Cosmetic cosmetic

Stationery stationery

Fabric textiles

Dry goods clothes

Ready-made clothes, ready-made, ready-made clothes, ready-made clothes

Men's wear

Women's dress

Underwear

Sports goods, sports equipment

Sundries are odds and ends.

toiletry

Towel towel

Handkerchief handkerchief

Soap soap

Shampoo shampoo

Soap soap

Laundry soap

Soap powder

soap flakes

Medicinal soap soap

Detergent washing powder

Detergent powder

Toothpaste

toothbrush

toilet glass

hairbrush

Hair vaseline wax

Cosmetic cosmetic

Lipstic lipstick

face powder

compact

Powder puff powder puff powder puff

Cold cream balsam

Cream cream

Perfume, perfume

Perfume spray perfume spray

hanger

Clothes peg

Mesh bag, mesh bag, mesh bag

vacuum bottle

Bottle cap, cork hot water bottle cap

Travel kettle, travel kettle, travel kettle

Lunch box, canteen lunch box

Thread line

Needle needle

Button button

Zipper zipper

key ring

Flashlight, flashlight

Light bulb

battery

Lock lock

Watch, watch, watch

watchband

Bracelet bracelet

Clock clock

Alarm clock

Clock. Clock.

Umbrella

A parasol

Backpack backpack

Handbag handbag

Briefcase, briefcase

Travel bag travel bag

Suitcase suitcase

trunk

Magnifier magnifier

binoculars

Hot water bottle

smoking set

Lighter lighter

Jewelry, jewelry, jewelry

jewelry box

Antiques, antiques

Ornament decoration

Ring, ring

signet ring

Necklace necklace

Brooch brooch

pendant

Bracelet bracelet

Chain bracelet bracelet

earring

accessory

Safety pin

sleeve button

Diamond diamond

Gold jewellery and gold ornaments

Silver jewelry

Pearl pearl

analog simulation

Really, really.

False is false.

cot

Cradle cradle

Diapers, diapers

Bottle, bottle

Nipple

Dummies, comforting fake nipples

Baby stroller

Trolley, walker, baby walker.

Trojan horse swing

scooter

Children tricycle Children tricycle

Razor razor

safety razor

shaver

Razor blade

Shaving brush

shaving cream

Comb comb

hairbrush

Hair net

hairclip

Hair oil

Hair growth water

Runfa ointment

hair dryer

Curling iron

Electric scissors, electric scissors clipper

Nail clippers

Nail clippers nail clippers

nail file

Nail polish