Why can't I get a quick refund now? How to refund if the quick refund is unsuccessful? Bian Xiao Couples Station answers frequently asked questions about quick refund service:
1. What are the requirements for quick refund?
Conditions for the use of speed refund:
A after the buyer pays, the seller fails to deliver the goods according to the agreed time (Taobao only)
B the buyer needs a refund after receiving the goods (only before confirming the receipt)
Object of interest:
A. Applicable to members with "excellent" or "excellent" credit rating and no unpaid dunning record.
B. Applicable to members with "good" credit rating and no overdue payment record (only for Tmall to pick up goods and return goods).
You will never be able to use the speed refund if:
1) Cheat the seller or Tmall's property with a quick refund.
2) Providing a false logistics number to get a refund, but not actually returning it to the seller.
2. Can I cancel the fast refund after it is started?
After the quick refund is initiated, the buyer will only have the function of "canceling the refund" on the refund page on the PC side after the merchant refuses to operate. The buyer clicks Cancel Refund to jump to Alipay page. After returning the payment made by Tmall, the refund will be cancelled successfully (the refund status will still be displayed as: Refund Successful) and the order status will be changed to deal.
3. Will the refund be automatically returned after the quick refund order is rejected?
After the merchant refuses the refund, the buyer needs to click this operation to "cancel the refund", and the buyer will return the money for the quick refund to Tmall.
4. What is my fast refund credit limit?
You can log in to Tmall APP-Me-Member Center-Member Service-Quick Refund or Mobile Taobao-My Taobao-Member Center-Quick Refund to check your credit limit for quick refund.
Credit limit of ordinary members: 0-5000.
Credit limit in svip: 1000-5000.
Credit line of APASS member: 10000 yuan.
Current available line = credit line-occupied line
Occupancy limit: refers to the refund amount paid by Tmall when you enjoy a quick refund, which will occupy your credit limit before the refund is over.
5. What is the privilege of quick refund?
Fast refund is the exclusive privilege of members with "excellent" or "excellent" credit rating and no repayment record in the refund and return process. After reaching a refund agreement with the seller, if your payment is within the credit limit, as long as you return the goods and submit the return logistics number, members who are eligible for a quick refund can get the payment immediately.
6. Does Tmall Supermarket support fast refund?
Fast refund means that when the order of the senior member user of Cat involves a refund, Tmall will give priority to returning the money to the buyer instead of the seller. Tmall supermarket transactions support fast refund. Please consult the Tmall hotline for specific matters.
7. How to refund the money paid by Taobao?
Generally, Tmall will send you a reminder link and a repayment notice, and you can repay within the specified time. You can repay in two ways:
1) You can log in to Alipay on the computer, click on the transaction record, and find the reminder order in the order record for payment.
2) Log in to Alipay with your mobile phone, click the bill, and find the reminder order in the order record to pay.
3) Check the message reminder through Taobao Home-Seller Center-Website Letter and find the reminder link. After the copy link is opened, the repayment can be made.
8. Can I get a quick refund if I apply for after-sales rights protection?
Speed refund can only be enjoyed by qualified users during the sales period, and after-sales refund cannot be enjoyed.
9. Why didn't I enjoy Tmall's fast refund service?
Fast refund is applicable to members with "excellent" or "excellent" credit rating and no overdue payment record.
You can't use the fast refund service under the following circumstances:
1) Tmall's after-sales order, pre-purchase trial, application for compensation, application for return, installment, Tmall International and other transaction types will not participate in the quick refund for the time being;
2) Orders using red envelopes, Tmall shopping vouchers (some categories of shopping vouchers are supported, subject to the order), Jibao, counting vouchers and Tmall installment will not be able to enjoy a quick refund;
3) The buyer Alipay is not certified and cannot enjoy a quick refund;
4) Buyers can't enjoy a quick refund if they use a duplicate bill number (the bill number used by others within one year) or a simple bill number (111etc.). );
5) Those who have a quick refund call and have not repaid it will not enjoy it (including call and call failure); In case of breach of contract, fraud and other acts that violate the principle of good faith, the privilege will never be used if the circumstances are serious.
Tmall worry-free shopping is a solution launched by Tmall based on the service demands of consumers when shopping. Including worry-free delivery, worry-free return and worry-free after-sales three service modules. The platform unites all parties in the service ecosystem, such as merchants, rookie networks, self-operated service providers and service providers, to provide consumers with a series of shopping service guarantees and dispel consumers' worries about online shopping due to delivery problems and return problems. Let consumers come to Tmall to buy boldly and worry-free.
"Tmall Worry-Free Shopping" upgraded the original service to version 2.0, and the scope of pick-up service covered more than 99% of the categories of the whole platform. From heavy goods in home decoration to clothing accessories, you can ask the courier to pick up the goods with one click.
In addition to the original six major cities of Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou and Nanjing, Tmall's worry-free door-to-door pick-up and return coverage cities continue to expand.
Tmall worry-free shopping has also opened a "small stove" for consumers with high integrity. If consumers with a certain level of integrity have no reason to apply for a 7-day return, they can truly achieve a "0-second response" without the consent of the merchant.
The following are common questions and answers about Tmall's worry-free purchase:
1, what are the after-sales services of Tmall Worry-Free?
Tmall's worry-free after-sales service includes: three-year warranty for home improvement, worry-free broken screen for mobile phone and extended warranty for electrical appliances.
2. What are Tmall's worry-free purchase and delivery services?
Tmall worry-free home improvement exclusive delivery and appointment installation service, electrical appliances exclusive appointment delivery, appointment installation delivery service.
3. How to use the quick return service?
Service process: apply for quick return (apply for "seven-day return without reason" with 0 second response) → make an appointment for pick-up time → express pick-up time → quick refund. I have an appointment to pick up the car in two hours. If transportation insurance is purchased, the down payment for delivery can be deducted from the settlement of transportation insurance (online payment only).
User coverage: users with "good", "excellent" and "excellent" reputation ratings.
Product coverage: women's wear, men's wear, outdoor sports, luggage, clothing accessories, underwear, men's and women's shoes, beauty cosmetics, furniture, building materials, and businesses under the maternal and child category.
Urban coverage: 30 cities have been opened, including Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Suzhou, Wuxi, Ningbo, Chengdu, Chongqing, Tianjin, xi 'an, Wuhan, Changsha, Zhengzhou, Fuzhou, Xiamen, Quanzhou, Qingdao, Shenyang, Dongguan, Foshan, Wenzhou, Jinhua, Jinan, Dalian and Shijiazhuang.
4. Which goods enjoy the service of only changing and not repairing?
When you choose a product, if you choose a product with the service of "only change without repair", then after you place an order and pay, the purchased product can enjoy the service of "only change without repair" provided by the merchant.
Product coverage: small household appliances (such as kitchen appliances, household appliances and personal care) and 3C digital products (such as digital accessories and mobile storage).
5. What is the confirmation code of Tmall's worry-free shopping service? What's the use?
Use Tmall to buy home improvement without worry. When making an appointment for home improvement installation, you need to make an appointment with a delivery and installation master. After the delivery and installation is completed, you need to show the service verification code to the delivery and installation master, who will use the delivery and installation master to write it off on Master Miao's app.
6. What are the worry-free purchase and return services of Tmall?
Tmall's worry-free purchase is exclusive to the return of fresh and bad bills, beauty allergies, maternal and infant red buttocks, makeup/food/maternal and infant injuries, 30-day warranty of clothes, worry-free eye protection of contact lenses, speedy return, proof-free return of mobile phones, 30-day worry-free return of electrical appliances, and only replacement of electrical appliances.