Catalogue ※
★々General Manager of Commercial Freight Yard
★々The main manager of the commercial compound floor will work alone for half a year.
★ The general manager of a commercial shipyard works every week.
★々General Manager of Commercial Freight Yard
★ Commercial yard floor 々 General Manager's work handover point
Chapter one: summary of the manager's work
Time flies, time flies, and years have passed before you know it. Looking back on my work in the past year, I can't help but feel deeply. Yunxi Store has been in business for three years. Over the years, I have mixed feelings. Wu Shang provides a platform for each of our employees to show themselves. Here, I not only learned a lot of professional knowledge, home appliance sales skills, store management norms, but also learned how to respect leaders, obey distribution, love employees and be kind to colleagues.
Only by constantly summing up the past can people have new development and progress. If we don't know how to sum up, then all we will do will always be to repeat the past and do nothing. I am grateful to the leaders of the company for providing me with this opportunity to sum up, so that we can share the harvest and infiltrate each other's successful experiences and shortcomings. Summarize the past, learn from each other's strengths, tap the potential, and make full preparations and plans for the work of _ _ _.
On the platform of Wu Shang, I have always maintained a passionate work enthusiasm and a basically peaceful mentality. I deeply know that as a store manager, you must not bring personal emotions to work. Managers' words and deeds and norms also directly affect employees' work passion. Although I have not been in charge for a long time, my own quality and management level are not very high. I know that we should establish a good image, because we not only represent ourselves, but also represent the image of military businessmen.
As the home appliance supervisor of Yunxi Store, I mainly focus on the management and sales of personnel. After learning and exploring, I divide the management of personnel into two categories: employee system management and sales target management. Employee system management: as the name implies, it is a management method that implements management according to the company's system and employee handbook and restricts employees' work behavior. Fiona Fang cannot live without rules. There are rules at home, state-owned laws and factory discipline. Be strict with yourself and take the lead. Put yourself first, set a benchmark and give subordinates a good start. In fact, I found many problems in my work. In the new year, I will constantly improve various management systems and methods, and really put them into action, and strictly urge employees to act according to the system.
Sales target management: it is a sales task set for each employee according to the actual situation. We should set monthly sales for our employees. Without pressure, there is no motivation. How to motivate employees to make good use of holidays, how to use personal connections to drive customers, and how to use the good reputation of people and businesses to truly let customers enjoy value-added services. Constantly stimulate the enthusiasm of employees, mobilize the enthusiasm of employees to seriously think about what channels and methods to increase sales as much as possible. Because of their low quality, they are dissatisfied with their working conditions and welfare benefits, resulting in a sense of loss and negativity. Criticism of leaders sometimes leads to unconvinced mentality and is misunderstood by colleagues and deeply wronged. In the past period of time, I was at a loss, and my previous work enthusiasm was gone. I pretended not to see the violation of discipline, dared not say what I wanted to say, and didn't want to do what I should do. I took the lead in chatting in the shop to keep warm and chat with my colleagues. Wrong thinking, improper management methods, almost let yourself give up. There are still many shortcomings in our work, and our management level and quality need to be improved. After work, we should learn more books about management, consult our superiors, communicate with colleagues and learn more professional knowledge about products. Only by continuous learning, continuous improvement and continuous progress can we gain a foothold in such a fiercely competitive society. Only by doing this well can we have enough capital to stand out in this position.
Only in this way, the leader will consider your salary and give you a salary increase according to merit. These are just my superficial understandings. I hope the leader can correct the mistakes in my work in time. I will try my best to do my job well, share it with my superiors and be the right-hand man of the manager. I also hope that with the efforts of every employee, the company will have a new atmosphere and a new breakthrough in the new year. In the years to come, I will work harder and harder and try not to make mistakes. This is necessary for me. I am the most strict with myself, and I must do my best for the cause of the company! Strive to open up a new situation in work in _ _ years.
Chapter 2: Summary of personal work of floor supervisor in shopping mall for half a year.
Over the past six months, shopping malls have focused on rectifying the basic management of employees. Most employees in shopping malls lack stability when they go to work, with frequent personnel transfer and weak work consciousness. New employees are not familiar with the discipline and sales skills of shopping malls, and old employees are self-sustaining for a long time and disobey management. At first, they really didn't know how to manage it. After repeated words and deeds by leaders and colleagues, I gradually strengthened the inspection and management of stores in my work, from the initial reminder, to the warning, to the final ticket, and gradually improved the work consciousness and discipline consciousness of employees. Although there is nothing wrong with the store now, it has been greatly improved compared with before. I will continue to learn and improve my theory and professional knowledge, so as to better manage employees.
As a floor supervisor, we must know all aspects of various brand goods in our work. For example, the market effect, style, positioning, composition, price and so on of a brand. I used to have a vague impression of the brand and thought it was just a brand. After working and studying in the company for half a year, I realized that there is a lot of knowledge here. Whether a commodity sells well depends on various factors. We must understand these factors when doing department store retailing, so as to avoid some problems as much as possible, increase sales and create greater benefits. These are also the contents that I will continue to study in the future.
If you work in a shopping mall, you will inevitably encounter customer complaints if there is something wrong with the goods or services. At first, I was particularly afraid of encountering customer complaints, fearing that the customer's attitude was not good. Later, when dealing with customer complaints with colleagues, I slowly studied and practiced, and in line with all customer-centered company concepts, I was able to solve customer complaints fairly, reasonably and flexibly. In the past six months, I have handled several customer complaints independently, and basically I can let customers and suppliers negotiate to solve problems. Every time I solve a customer complaint, I feel very satisfied, and my ability to communicate and coordinate with others is gradually improving.
Chapter III: Summary of the work of supervisors in shopping malls.
At the end of June, I was hired as the head of women's clothing department in Times Square. I have been a grass-roots manager for five months, and I deeply feel that I am a terminal operator. Although I haven't worked for a long time, I have a deeper understanding of the company's development process and prospects through several months of work practice and study, and I sincerely admire the amiable and gentle attitude of the company's leaders.
There is a saying called "Go to the right door and follow the right person", which means that when choosing your own career, you should choose a good enterprise and a promising industry, and you should have a leader who is good at listening to opinions and familiar with management. These factors are the key to a person's career success or failure. I've been working in the company for a while, and I already feel really lucky.
My main responsibility is to maintain the orderly operation of the entire women's clothing department, specifically to the daily work content, mainly the standardized management of employees; Product quality and brand management; After-sales service of goods, etc. _ _ Times Square has been in business for four years, during which it has experienced many obstacles. However, the leadership of the company's management decision-making level, with its unique vision and flexible business model, has made the company's development speed and business scale increase year by year, and has now become an ideal shopping place in _ _ _ _. I believe this will make people in the same industry extremely envious. The management of shopping malls embodies the hard work of company leaders and their optimistic belief in a better future. Therefore, I feel extremely gratified and proud to work in Times Square. However, I have to put myself in the position of a third party and look at the problem objectively. Although the understanding is relatively simple, it may not help the company much, but I think it is necessary to put forward some personal opinions besides my feelings:
1, the mutual connection and cooperation of various functional departments is the primary prerequisite for promoting the smooth development, implementation and completion of the work.
2. The responsibility system at higher and lower levels is a necessary assessment standard for the employees' work completion.
3. The improvement and management of personnel training, staff salary and supervision system are the sources of human resources for enterprise development.
4. The establishment of enterprise culture is the inevitable trend of enterprise competition and market demand.
Speed, reputation and quality are important chips for enterprises to win. Although we have won the initiative in computing speed, the first impression is not necessarily the main one. Among them, "_ _ Shopping Mall", "_ _ Shopping Mall" and the newly-opened "_ _ Shopping Mall" have a better position than us, perhaps because of their different business names and marketing models. But in the final analysis, there is still a service industry and "customer terminal products" have the same characteristics. So, how to seize the opportunity and catch the customer's eye? This requires each of our employees to constantly recharge their batteries and learn from the "big brothers and big sisters" in the same industry to learn from each other's strengths. Strive to cooperate with the company's business decision-making leaders to do a good job in the fifth business year. Therefore, I plan to fully implement the peak season business strategy with the marketing of the Spring Festival next year as the guide.
1, further strengthen personnel management, and put an end to lax discipline from the source. Don't be special in discipline, let alone ambiguous, and don't advocate making exceptions for some outstanding people, which will hurt the strictness of discipline and the authority of management. Fair rewards and punishments, so that the award is reasonable and the punishment is reasonable.
2. Improve the commercial grade of commodities and the commercial pattern of mainstream brands. As a business director of a shopping mall, we must do a good job in the ideological work of merchants with our good psychological quality, keen observation ability, good service attitude and persuasion ability, and be polite and affectionate.
3. Strengthen commodity price and supply management. Put an end to the phenomenon of heavy goods, shoddy goods and providing three no products. Efforts should be made to strengthen the detail management in return and exchange.
4. Strengthen the supervision and management mechanism. Record and report the situation in the store in time, make solutions in time, and help businesses improve their work.
5. Strengthen emotional marketing, attract customers and promote sales with its standardized display and honest service management through publicity and education of merchants. Resolutely do what you say, and explain or apologize for any mistakes in your work in time.
With the care and love of the leaders, the support and cooperation of my colleagues, and the full cooperation of all women's clothing employees, I have performed my duties well and successfully completed all the tasks assigned by the leaders, relying on powerful teams at all levels. I will constantly improve my quality in my future work and try my best to meet the needs of various positions. Make the fifth year of entrepreneurship better and more solid.
Article 4: Manager's Personal Summary
When we first arrived in _ _ _ _, several reserve cadres began to adjust the market, and soon learned about the basic business situation of _ _ _ _ city. Then, with the arrival of Xinxiang's investment promotion team, we went all out to start the investment promotion work.
During this period, Mr. Li and I went to Luoyang on business for a period of time, and ten groups of merchants visited the project successively, and finally finalized Taihe women's clothing and Yuanyuan clothing (the container has been installed). Then we go to Zhengzhou for business every once in a while, including Yin Ji, Jincheng, Tianlong, Shoes City and other shopping malls in Zhengzhou. I personally visited and negotiated, and with the help of the industry manager, the brands that were finalized were: Weibao Women's Wear, Tamange Women's Wear (the contract is on the way) and Conch. Our sportswear and Tan, a carpenter at the supermarket gate, are also the businesses I first contacted. As a novice in business investment, I really put my heart into it, although I am not good at making such achievements. I hope the leaders can learn from me!
Reporting my work results doesn't mean that I want to brag about myself, but I want the leaders to understand that I, Liu Ke, am a doer and a positive person. As for my shortcomings and mistakes, they do not represent my essence and all.
After all, I have worked in _ _ for more than five months, and I also have my own views on our shopping mall, so I dare to take the opportunity to bring it up and hope that the leaders will review it.
As far as department stores are concerned, the commercial pattern of _ _ department stores is dominated by Xuanhua Street, and the department stores are in a weak position. But if our shopping mall wants to break the pattern, it must compete with the brand stores on Xuanhua Street. _ _ Although the consumption capacity is outstanding, but the population base is small, how to attract effective passengers to our shopping mall is the most important thing in the later operation. According to our market research, many bosses who make brands in _ _ city rely on their old customers and group buying strength to maintain.
This piece accounts for a large part of the high-end consumption in _ _ _ _. Whether our shopping mall can do a good job in group buying and marketing planning in the future is directly related to the quality of the later operating results. At present, the group buying department of shopping malls is relatively weak and has not found a good breakthrough. The marketing planning department also needs to be further strengthened. It is not only a matter of time, but also depends on the strengthening of the management and organization ability and resource integration ability of shopping malls.
Establish a win-win relationship with local high-end consumer places, such as high-end restaurants, cafes, hotels, beauty salons, etc. Looking for places where high-end people gather, giving coupons to each other, recommending customers to each other, and seeking suitable cooperation mechanisms not only attract high-quality passengers, but also enhance the image and popularity of the mall, on the other hand, enhance the business competition pattern of _ _.
Doing business is actually doing people's heart, internal management and service.
It is difficult for department stores to enter the market at present. In this regard, I personally suggest that on the one hand, shopping malls must strongly demand suppliers to enter the market within a time limit, otherwise they will change their brands, indicating the determination and attitude of shopping malls, and strengthen advertising to let suppliers know that we must open. We are full of confidence. On the other hand, support the merchants who enter the site on time, punish the merchants who delay entering the site on time, and list the specific support contents, conditions and punishment measures to everyone.
Shopping malls must be strong, and don't be led by businesses!
We provide a platform for everyone to cooperate on the basis of interests. Why not cooperate?
As long as we do our best, we will resolutely punish the uncooperative merchants and will never tolerate them. Without rules, Fiona Fang will not be established. Based on long-term considerations, shopping malls must be strong!
We can open our business later, we can give discounts to active merchants, we can give discount points, we can not care too much about profits during the cultivation period of shopping malls, but we can not be led by merchants, we can not lower our posture, we can not compromise, and we can not lose our sense of direction!
Chatting with the local boss, I learned that it was difficult to attract investment at first, and the opening time was repeatedly postponed. It will not be opened until June next year, and only 60% of the merchants will settle in. However, after the opening, many merchants moved in one after another, but they were replaced by Wenzhou new fashion because of poor management in the later period.
This reaction reflects a problem: it is difficult to attract investment and start a business. The biggest fear is that the management after opening can't keep up.
There are still many deficiencies in the management of shopping malls. My suggestion is to listen to the ideas and opinions of grass-roots employees, whose opinions are the most valuable.
If necessary, a supervision department can be set up to investigate and study the current management problems of shopping malls and come up with practical solutions. In addition, you can also supervise the work performance and ideological trends of each employee.
As for employee management, I think it is necessary to do some ideological education and indoctrination, establish the corporate culture of shopping malls, and instill it in the minds and hearts of every employee. It takes time.
Personnel management, merchant management and commodity management are all in place. If the passenger flow is still small, it is necessary to deeply study the shopping habits and preferences of consumers, the weaving of local relationship networks, the strategies of competitors and so on.
A good retail mall is a place that can lead consumption, a benchmark that reflects the tertiary industry, and a pioneer that subverts the old business pattern!
For _ _, hardware construction is not a problem, so what about soft things? Can it be soft enough to penetrate into the minds and hearts of every employee and every consumer? It is worth thinking about!
Chapter 5: Summary of the floor supervisor's work.
I joined _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The specific daily work content mainly includes the standardized management of employees and after-sales service of goods. Over the past six months, with the care of leaders and the support and cooperation of colleagues. I joined _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The specific daily work content mainly includes the standardized management of employees and after-sales service of goods.
Over the past six months, with the care of leaders, the support and cooperation of colleagues and the joint efforts of employees, I have performed my duties well, successfully recruited _ _ _ _ _ brand clothing into the market, and basically completed all tasks assigned by leaders.
As the saying goes, "Interlacing is like a mountain". How to be a good floor supervisor is still a brand-new topic for me. To this end, I will continue to learn, enrich myself, do one line, love one line, and specialize in one line. On the one hand, I will read a book without words. We should also learn from leaders, colleagues and employees with an open mind. Learn their professional knowledge, working methods, marketing skills and the art of dealing with people. At the same time, we insist on "seeing more, listening more, thinking more and doing more" in our daily life. Through the organic combination of study and practice, gradually improve their theoretical and professional quality.
Pay attention to standardized management and improve the overall quality of employees. In recent years, the salespeople in counters have been frequently transferred, and new employees are not familiar with the discipline and business operation of shopping malls. I have strengthened supervision and law enforcement in my usual work. Especially in the down jacket counter in the lobby on the first floor, most of the salespeople are temporarily recruited, and the personnel transfer is particularly diligent. These new employees are not disciplined, such as skipping work, eating and taking care of children. I improved the staff's sense of discipline from the initial reminder to the warning to the final fine. Make some new employees quickly enter the work role, develop good professional habits, and maintain the good image of the mall.
Strengthen on-site inspection to ensure good business order. The job of the floor supervisor is the scene, and the work content is very specific and trivial. This also requires a strong sense of responsibility to ensure that all kinds of specific trivial work are solved on the spot. Make the business order run well and provide customers with convenient and comfortable shopping space.
Adhere to fair, reasonable and flexible handling of commodity complaints. The problems existing in commodities should be based on rules. That is to maintain a good reputation among consumers and try to gain the understanding and support of agents. In the past six months, I have also handled several complaints, and basically all of them have been successfully resolved through consultation between customers and agents. Every time I successfully solve a complaint, my heart is full of sense of accomplishment, and my efforts have not been in vain.
Dear leaders and colleagues, 2 _ _ _ _ years have made me reluctant to part. In the past six months, I have shed hard sweat and tears. It is because I have experienced this little bit of sour and sweet that I keep growing and making progress. In the work of 20 15, I will strengthen the study of business knowledge and further improve the on-site management and my own management level. Cooperate with the store managers to convey reasonable information and suggestions to the agents in time to improve the operation efficiency and image of the mall. I hope I will have a happy work in the future and find more happiness in my work!
Summarize five articles about the work of the store manager:
★ Summary of Manager's Personal Work in 2020
★ Work Summary of Store Supervisor in 2020
★ Manager's personal work summary
★ Store manager's year-end summary
★ Four cases of personal work summary of the store manager
★ Annual work summary, sales director in 2020, 5 articles.
★ Five annual work summaries, sales supervisor.
★ Manager's debriefing report
The official name of Love between Light and Night is Bald, because the official blog of Light and Night often sends Weibo in t