In addition to the different factors of various charging modes, the factors that affect the cost of CRM customer management system include the following four points:
1, number of users
The number of users, there are also some enterprises called points. The development and maintenance cost of CRM customer management system is determined by the number of users. The more users, the higher the performance requirements of servers and software, and the higher the cost of training and after-sales support. In the existing CRM customer management system, charging according to the number of users is the main charging method.
2. Software function module
The general CRM customer management system will be divided into standard version, after-sales service version, ERP version and call center version according to its different functional modules. Compared with the standard version, the after-sales service version has an after-sales work order module. For after-sales support enterprises, work orders can be sent to employees, and employees can reply and mark the status of work orders. The ERP version has one more function than the after-sales version, which can be used for purchasing goods, inventory checking, inventory inquiry, supplier information management and so on. Call center version can record, make mobile phone calls, pop up the screen, and count the daily telephone volume, call duration and effective call time of employees. Each functional module has a different charging method. The industry also divides the modules into more detailed modules, such as order management cost module, knowledge base cost module, installation service cost module and so on.
3. Service charge
For CRM customer management system, after-sales service is very important, not only to solve the problems encountered in the use process, but also to be handled by CRM service providers. There is a pit here, that is, some customers want to find a local dealer and think that there is something wrong with the software, and the dealer can come to the door to solve it. Some dealers really promise their customers like this before trading. But in fact, the time cost and labor cost of on-site service are very high. The internet is very developed now. QQ can help solve software problems remotely, or other remote assistance software can help customers solve problems remotely, which greatly shortens the time to solve problems and does not need to go to the door at all.
4. System upgrade
Software service providers themselves will constantly improve their products, fix known bugs, or add more practical functions. Therefore, for this kind of service, many enterprises will charge, and of course there are also free services.