Tel: 27 103 15
The main responsibilities of consumer associations
1. Provide information and consulting services to consumers.
2 to participate in the supervision and inspection of goods and services by the relevant administrative departments.
3, the legitimate rights and interests of consumers, to reflect the relevant administrative departments, inquiries, suggestions.
4, accept consumer complaints, and investigate and mediate complaints.
5. Support consumers to file lawsuits against acts that harm consumers' legitimate rights and interests.
6. Expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media.
There will be no charge, but I'm afraid they will kick around like football. I have encountered such a thing in another place before. I called the merchant to complain. The Consumers Association said that this place is out of their control and asked me to go to another store to complain. When I called that store, they were not in charge of it, but the one above had the final say. Later, I went directly to them and simply said that we knew. We will call you later, so I wrote down my phone number. I thanked the flowers and didn't see a phone call.
Of course, the person responsible is not excluded. If you meet a good person, it will help you coordinate well. It depends on your luck. Good luck.