Daily working schedule of sales staff
First, make monthly and quarterly work plans. Make full use of existing resources, try our best to maximize the advertising market. In view of the limited number of our terminals at present, while striving for launch, we will also do more paving work for the future market and strive for more customers with large volume and long-term launch to participate. According to the increase of the number of terminals, adjust the working strategy and develop new fields.
1. In the first quarter, focus on market preparation and promotion, and expand the company's popularity and promotion speed. Because we are in a special period of two festivals, many units have completed the publicity plan, and we will still be in the off-season of advertising after the festival. I will make full use of this time to supplement relevant knowledge, step up contact with customers' feelings, and form a strong customer base through the document channel of China Education General Network.
Appropriately find smaller customers to advertise, but I expect that the other party will ask for a very low discount or pay for advertising with goods.
2. In the second quarter, because of the May Day Labor Day, the advertising market will usher in a small peak period. As the weather gets hotter, advertisements for summer drinks, bath products, anti-mosquito products, etc. Will be developed as the focus.
4. The advertising work at the end of the year is the peak of the year, plus our year-long terminal laying and customer promotion, which is believed to be the hottest time in our advertising department. With more and more people getting married in winter, some wedding services and wedding supplies will also join the ranks of advertisements, and the advertising atmosphere of the two festivals will also follow in this environment.
I will do a good job in customer development according to the actual situation and time characteristics, and adjust my work ideas in time according to market changes. Strive to maximize the advertising quota!
Second, make a study plan. Market development needs to constantly adjust business ideas according to the changing market situation. Learning is very important for business people, because it is directly related to the pace of a business person advancing with the times and the vitality of business. I will adjust my study direction according to my needs and replenish new energy.
Product knowledge, marketing knowledge, delivery strategy, data, media operation management and other related advertising knowledge of China Education Universal Network are all the contents I need to master. Only by knowing ourselves and ourselves can we be in an invincible position (I also hope that the company will give our business people support in this regard).
In addition, at the end of 20xx, I applied for xx major in xx University, because I learned that many of them are doing pre-film, post-film and management courses, and there will be a lot of work in the management and editing of advertising department. I will study systematically and comprehensively to combine theory with practice. So I can play a bigger role in the advertising department.
Third, strengthen their own ideological construction, enhance overall awareness, enhance sense of responsibility, and enhance team awareness. Take the initiative to do the work to the point and implement it to people. I will try my best to reduce the pressure on leaders.
Daily work arrangement of foreign trade
First of all, complete every job that I share in xx group seriously and responsibly. Together with Qi Xin, a member of xx team, we can understand the customer's needs by telephone, email and visit, so as to bring products and services that meet the customer's needs. Brainstorm with team members, and solve the problems that cause the other party's dissatisfaction in the process of our cooperation bit by bit, so as to achieve a smoother and more pleasant long-term cooperation.
Second, you have your own corporate account on the Alibaba platform. As a member of the xx team, I can develop my personal business while ensuring the completion of the group business. During my internship, I also tried to find buyers through B2B platforms such as Google search engine, and sent countless letters, but few people replied. I believe that through the Alibaba platform paid by the company, if I have the opportunity to participate in the relevant training of Alibaba platform, I will learn faster and more professionally.
Third, fully understand the company and products, and cultivate their own business potential. By understanding the company and products, we can understand the target market and competitors, answer the questions raised by customers professionally, and retain customers with our professional knowledge. Enrich the knowledge of raw materials and packaging related to products.
Fourth, there should be at least one self-help to cultivate self-help skills. Without actual combat, it can only be an armchair strategist. Through independent and honest management, we can combine theory with practice, cultivate our own business skills and be familiar with a set of foreign trade processes. From developing customers, signing orders, issuing production notices, customs declaration, shipment to the end of final receipt, learn while practicing. Then through summing up the experience and lessons again and again, let your business potential gradually mature.
Fifth, improve their professional quality. Be an honest, enthusiastic, patient and confident foreign trade salesman. Be honest when you are friends and do business. Treat your career with enthusiasm and passion. Be patient in the process of developing customers. Be confident when negotiating and communicating with customers.
Sixth, practice oral English more after school, and communicate completely without obstacles when receiving customers. Read more and recite more, make up your mind to realize any dialogue like brother e, and turn over while listening.
Seventh, learn Japanese again and master the basic dialogue and communication in Japanese. Make a Japanese learning plan, start with vocabulary and sentence patterns, learn and master again, and make Japanese a veritable second foreign language in case of emergency.
Customer service daily work schedule
Familiar with the texture, style, price and color of new products every day.
When actively updating the window recommendation of the shop where you work, you must fully recommend all the window spaces. Generally, the recommended time is divided into morning and afternoon or evening (the update time is 9: 001:00 in the morning, 13: 00- 17: 00 in the afternoon and 19: 0020: 30 in the evening).
In the past, when we made Taobao, we all chose to put it on the shelves for 7 days, then automatically put it off the shelves after 7 days, and then put it on the shelves manually. There is also the option of 14 overhead, but it is usually 7 days. Now Taobao will automatically put the expired baby on the shelves and give you a picture, which usually takes 7 days.
Calculate the shelf time from the release of the baby. For example, if you release the baby on Monday 10, choose 7 days, and the shelf time will be next Monday 10.
Take the initiative to check the orders paid by the buyer the day before but not delivered, find out the reasons for not delivering, and follow up the delivery matters for the buyer in time.
Problems encountered in daily work should be reported to the supervisor in time in order to solve them.
When the buyer succeeds in the transaction, he can actively recommend activities and promote products, new products and supporting promotions.
After the buyer pays, remind the other party that we will help you deliver the goods in time. If you have any problems after receiving the goods, please contact us in time and we will help you solve the problems in time. If there is no problem, please confirm the order in time and give us favorable comments!
In the sales process, if there is a problem with the description of a single item or page, you can report it to the supervisor in time and find relevant personnel to deal with it.
Pay a return visit to the customers who have recently received the goods, and whether they are satisfied with everything (the buyers who received the goods before the daily visit, the customers of Want Want Online).
Make statistics on the refund of shops that work every day and make a report, indicating the reasons for the refund. The night shift staff is responsible for statistics.
Do a good job of communicating with buyers every day, and sort out the size, color, size and other information of bags that customers like, so that when other buyers make preferential suggestions, customer service staff can provide correct suggestions to buyers professionally and quickly.
After the payment is successful every day, the buyer will remind the other party and we will help him deliver the goods in time. If you have any problems after receiving the goods, please contact us in time and we will help you solve the problems in time. If there is no problem, please confirm the order in time and give us favorable comments!
Spend at least an hour and a half visiting Taobao community every day, learn to exchange sellers' experience, reply to Taobao friends' posts attentively, and learn how others' essence posts are written. For reference, if the club has any activities, you must sign up immediately. Popularity has always been the main driver of online shop fire. You can post to Taobao community or use the main Want Want thread every day. The content of the thread can introduce the store activities, the new models being put on the shelves, the introduction of new models, and the clothes matching scheme (it is best to reply to 20 threads a day).
It is best to write an original post every day. Not much, but it must be refined. Because the traffic brought by the essence post is tens of thousands, once the post is refined, there will be no traffic in the store, and there will be turnover if there is traffic.
Network customer service personnel should learn to cast a wide net. Customers don't wait for the door, they should take the initiative to find it, and they should go to some shopping groups to promote their stores. Taobao inquiry and major search engine websites are also must-see places, where many people buy things or exchange experiences. If you happen to have products related to your store that can be recommended in time, it will greatly increase the flow of people in the store!
If you want to make Taobao bigger and stronger, it is not enough to rely on Taobao alone. You must find more customers outside, go to major forums, such as Baidu Google, Sina, People's Daily, Wang Yi and Tianya Forum, and post advertisements everywhere. After a long time, the effect will be very obvious.
Adding groups and gangs can reasonably use the publicity of groups or gangs to promote our products.
In this way, the range of activities has also become larger. Propaganda is naturally more in place.
In short, Taobao shop business, your persistence. Don't complain and don't be impatient. Good customer service and down-to-earth attitude. Have confidence.