It is estimated that everyone will receive at least one phone call every day, so do you know the etiquette of answering the phone? The following is the etiquette for answering the phone for everyone, I hope it will help you!

Etiquette for answering the phone

The phone in the office is ringing, you answer it. It's for someone else. Some people treat each other coldly when they see things that have nothing to do with them, and they lose their manners as a result. Even if you are looking for someone else's phone number, you should be polite and considerate, that is to say, even if you are serious and responsible for others, you can show your good image.

A client called my office and Zhang Hong answered the phone. As soon as she heard it was for me, she put down the phone and shouted at me, "Old Su, phone call!" " "In fact, this will make the customer on the other end of the phone feel disrespected. You should at least say, "Please wait!" "At the same time, it will also make the other party feel that our office is very noisy. Actually, the office is not big. She called me in a normal tone and could hear me completely. Besides, her address to me is also debatable. After all, everyone on the other end of the phone can hear her. If she calls me "Manager Su", it will be more polite among our colleagues. She calls me "Old Su", which will affect my image in the other party's mind, and even make customers feel that I am not a manager at all, but a false name is printed on my business card.

We often encounter a situation where the person the other party is looking for is not here. What should we say? You should tell the other person that this person is not in the office first, then ask the other person's name and contact information clearly, and tell the other person when to call this person again, or ask him to contact the other person on his own initiative when he comes back. In an inappropriate way, someone called and asked, "Is Mr. Wang there?" You replied, "Who are you and what can I do for you?" After the other party has said it, you can reply: "Sorry, Mr. Wang is not in. Please call back later. " It is easy for the other party to misunderstand. Do you know the identity of the other party and are resisting him for Mr. Wang?

If the other party has something we need to convey, we should get into the habit of recording the contents of the phone call. After all, no one can guarantee that he can remember everything accurately. In addition, you should also write down the phone number of the other party through the caller ID. First, if the other party calls again, you can determine the identity of the other party at the first time; At the same time, in case the person you are looking for doesn't know the phone number of the other person, your record will be of great help to him.

In another case, the person you are looking for has been transferred from your office or resigned from the company. At this time, you must not send the other person away with a sentence "He is no longer at home". Instead, you should ask, "Excuse me, what business did you consult with him?" And inform the other person who is in charge of this business now, and help the other party contact the relevant person in charge. This can ensure that the company's business will not be lost.

Instructions for answering the phone

1, the second * * * ring is the best answer time. It's not appropriate to answer the phone too fast or too slow. If you pick up the receiver immediately after the first tone, the other party will be caught off guard. Just like you want to talk to someone, if he suddenly rushes in front of you, you will be surprised; If you answer after the third sound, the other party already has the feeling of waiting. So it is most appropriate for us to pick up the microphone after the second bell. If you answer after the fourth tone, there should be an apology, such as "hello!" Thank you for waiting. "

2. The act of answering the phone. When the first phone rings, we can put our left hand on the phone, prepare to hold the microphone with our left hand, and record the writing tendency of our left hand with our right hand, otherwise, prepare to pick up the microphone with our right hand.

3. Answer the first sentence. Usually when we pick up the receiver, the habitual first sentence is "Hello". Strictly speaking, "Hello" is the voice of Mike Feng. When answering the phone is part of the job, it is necessary to show a refined and calm professional feeling, so the opening remarks of "hello" must be removed. I think it's to say hello.

5. The appellation on the phone. When asking the other person's name, you should say, "May I know your name?" You can't just ask "What's your name?" . If the other person tells you his name, you should confirm every word in it. As we all know, a name is a representative symbol of a person. Paying attention to the name can imply respect for him, and at the same time, it can avoid the mistake of "homonym with different sounds". Even if you know the other person's full name, don't call him by his first name in the follow-up address. Try to use the address of "surname+position", or Mr. or Ms. ..