Customer service refers to the customer service work (accepting customer consultation and helping customers solve their doubts), or the organization that undertakes customer service work. In different industries, the scope of customer service answering questions is different. For example, game customer service is to accept the work of game members and consult the players or their institutions themselves.

As the tertiary industry, service industry is the product of social division of labor, and the service level reflects the degree of civilization to a certain extent. Therefore, improving the service level can not only be regarded as a means for businesses to pursue interests.

Director of customer service

The customer service director is responsible for winning the competitive advantage for the enterprise by ensuring the quality of customer service. Customer service creates as much value as production and circulation, so the role of customer service director is more important than before.

Because employees are people who have direct contact with customers, only happy employees can have satisfied customers, so it is very important to motivate and mobilize the enthusiasm of employees. In addition to excellent management skills, customer service directors must also have excellent empathy skills and coordinate the relationship between superiors and employees.