Summary of the hotel's work in the first quarter of 2020 (1) Looking back on the past quarter, the hotel is expected to achieve quarterly sales revenue of over XX million yuan, an increase of X% compared with the same period of last quarter, of which catering revenue accounts for X% of the total revenue, room sales revenue accounts for X%, and room operating income increases by X% compared with the same period of last quarter.
First, people-oriented management services.
People are the core of work. In the hotel service industry, people are more important than other factors. Hotel operation needs excellent managers and high-quality employees. According to the characteristics of each department and the different division of labor within the department, the hotel has organized staff training practice for many times. Pay attention to employees showing and learning new service skills, gather management to exchange flexible and applicable management experience, and take the initiative to write down feedback and experience. Diversified management concepts, led by management, reverse old thinking and implement them; Smaller skills are taught by managers, and employees who learn quickly are selected to lead other employees to practice.
For example, how to strengthen the self-improvement of management in the process of hotel growth, find a breakthrough in daily life, and put out problems in the hidden danger stage; Kitchen cutting and matching, quantitative personal skill sharing, comparison of dining table decoration in front of the lobby, answering skills drills in front of guests, room cleaning order, etc. Moreover, the hotel will select the "Star of Five Mountains" every quarter to reward those employees who are enthusiastic in service and good at innovation, and to praise those employees who have made remarkable progress, are active in learning and have a good atmosphere. The forms of communication are leadership orders, regular meetings, employee exchanges, etc. Through the above-mentioned series of activities, there is a tight and upward chord in employees' consciousness, which makes the management aware of the room for improvement. There is a benign inertia to improve the overall quality of hotel employees.
Second, the basis of safe production is diligence.
Safety is the guarantee of continuous production and one of the most basic elements of hotel operation. There was no safety accident in the hotel in the first quarter. Without the guarantee of safe production, any achievements and honors are not solid. Employees should first carry out safety production training, avoid dangerous behaviors in their daily work, and immediately stop them once they are found, then actively participate in various fire safety training, master the "three understandings", "three meetings" and "three tips", and participate in fire drills organized by the hotel. For the hotel's basic operating equipment, daily maintenance and inspection is the most effective way to eliminate hidden dangers in production safety. Once problems are found, all departments actively report to the equipment support department for handling and registration.
At the same time, the equipment support department should undertake the reliability of fire fighting equipment, the rationality of placement and the feasibility verification of fire emergency treatment. As the leader of the hotel, we attach great importance to safety in production. According to the instructions of the Tourism Bureau, the fire safety team regularly conducts fire inspections on hotels, and severely points out and supervises the handling of phenomena and behaviors that do not meet fire safety. Regular inspection, regular treatment, regular feedback and safe production are a circular chain. If it is out of line, the consequences will be unimaginable. Therefore, "diligence" is our understanding of safety.
Third, initially complete the expansion and operation of the new building.
The new building of this hotel, after many times of planning, design, construction and decoration in the first quarter, has built an overpass with the main building, forming an integral connection between the main building and the podium. Preliminary completion and operation. Further improve the quality of the hotel, improve the hardware facilities and equipment, so that the hotel can better provide quality services and safe production capacity, ensure the production of high-quality dishes, and meet the guests' more pleasant dining and accommodation comfortable environment. The newly added multifunctional banquet hall has laid a solid foundation for further expanding the wedding business activity market in the next quarter.
Four, hotel revenue, profit, excellence and stable management.
The hotel takes advantage of location and price to actively expand sales channels and maintain original customers; Internal performance competition has increased operating income. Tap the potential, save resources, get through the process, rationally use resources, optimize the raw material process, strictly control, advocate saving, avoid resource waste and manpower loss, and increase profits. From leading to optimizing management, gradually to optimizing department operation and personal skills, thus winning the recognition of guests and further ensuring the good and sustainable development trend of the hotel.
V. Objectives of the Work Plan in Section 2
There are still many problems in hotel development, such as high employee mobility, unstable mentality at the end of the season, and some employees have to go home for the quarter; Employees' self-learning ability is not strong. It is a long-term and arduous task to make employees clear their life and work goals, actively learn and improve, and find solutions. Problems are opportunities, and only by solving problems can there be a breakthrough. Management will actively think about how to increase employees' sense of belonging and how to make employees have the ability to survive in this city. At the same time, in the next quarter, the interior and exterior of the hotel main building will be re-planned, supporting functions in line with development will be added, and efforts will be made to create a grade and image that is more in line with the development trend.
Summary of Hotel Work in the First Quarter of 2020 (II) The first quarter of 2020 has quietly passed. With the support and help of leaders and colleagues, all the work was successfully completed. In order to better complete the work in the first quarter, I now make a work summary of my work in these three months.
I. Work aspects
1. Establish and maintain a good relationship with suppliers, further strengthen the management of suppliers in the next quarter, and analyze and understand every visited supplier to ensure that the information of every suitable supplier is not lost, which is also conducive to the procurement of supplier information, thus further expanding the market information space. Establish a list of qualified suppliers, evaluate and divide suppliers, and only qualified suppliers are qualified to be suppliers.
2. Improve the procurement system and reduce the cost: according to the material procurement plan, purchase the company's main products and auxiliary materials on time and on demand. At the same time of applying for materials, timely provide price information of materials to relevant technical departments for product design and material selection.
3. Cooperate with the site, gradually strengthen communication with various departments, strictly control the procurement time and procurement cycle, ensure the scientific and reasonable procurement of all kinds of auxiliary materials, cooperate with the operation of various properties of the company, and coordinate and communicate with relevant departments in time when different items and auxiliary materials enter the factory.
4. All the equipment required for the first quarter of the project order can arrive on time, and the equipment that fails to arrive in time will also be reported to the superior in time and handled accordingly. Suppliers are also required to provide necessary information when supplying goods.
5. Unite colleagues at work, correctly handle the relationship with leading colleagues, maintain good communication, give full play to work responsibilities, conscientiously complete various tasks, assist the work needs of relevant departments, communicate and coordinate with suppliers in time according to the requirements of the technical department, and try to supply products according to our standards.
Second, the shortcomings and deficiencies in the work
The supplier system is not perfect, and there is no sound database for important materials/equipment. The planning of the work is not strong, the market situation is not fully understood, and the transformer changes in Dongguan are not in place. The communication between departments has not achieved the expected results.
Summing up the work summary of the purchasing department in a quarter, we will study harder, accumulate rich purchasing experience, and complete all the work with high standards and strict requirements in the future. We will be more United and Qi Xin will work together to make progress together!
Summary of the hotel's work in the first quarter of 2020 (III) Since this quarter, under the guidance of the Office Affairs Bureau and the specific leadership of Director Li of the reception center, we have earnestly performed our service duties and creatively carried out reception work around the work center, which has won unanimous praise from most guests, colleagues and leaders and successfully completed all tasks assigned by the leaders. At the same time, individuals have also made some achievements in different aspects, mainly in the following aspects. The following work is summarized as follows:
I. Raising awareness
As a service work, the essence of hotel industry is to provide guests with high-quality and comfortable dining and rest environment. Reception at the front desk is the first step of work, and it also represents the first impression of the hotel. The front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first" and "completely satisfying guests", always smile and receive guests from all directions seriously and humbly. Only by constantly improving the understanding of the importance of the front desk work can we do the front desk work well, and only by focusing on our own work and paying attention to every service link can we ensure the orderly and healthy development of all the work.
Second, work hard.
I am diligent and practical in my work, strictly in accordance with the regulations and requirements of the front desk work, earnestly perform the duties of the front desk service, and actively carry out all the work. During work, I am on duty on time and never leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In the interaction with colleagues, I can unite and help each other, be friendly and harmonious, and properly handle various problems in my personal life.
Third, strengthen study.
At the same time of solid work, I insist on learning various cultural knowledge, mainly in hotel management, law, accounting and other aspects of a systematic and in-depth study. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.
Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.
In short, in the first quarter of 2020, with the care and help of leaders and colleagues, I made some achievements, but in the face of new situations and problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and creatively carry out my work, so as to contribute my own light and enthusiasm to the all-round development of the reception center.
Summary of the hotel's work in the first quarter of 2020 (IV) In the first quarter of 2020, under the correct leadership of the general manager of the hotel, the marketing department actively ran the market and made unremitting efforts to complete various economic tasks of the hotel. The marketing work in the first quarter of 2020 is reported as follows:
I. Main Work
Conference reception. In this quarter, hotel leaders focused on developing and shrinking the small and medium-sized conference market. Guided by the spirit of paying attention to the reception of internal meetings in the company, they strengthened contact with relevant units, learned about collecting meeting information, communicated regularly, visited regularly, gradually implemented meeting requirements, and received every meeting seriously. Seriously fulfill the requirements of each meeting and increase the publicity of the meeting.
In this quarter, we received XX meetings, XX meetings, XX reports, X SME meetings and 7 1 1 meetings, and each meeting was successfully completed.
Second, run the market, attract customers and consolidate new and old customers.
In order to manage the market and attract customers. The tourism market has been very depressed since last year. Affected by the financial turmoil, the hotel business is bleak. If you want to survive, you must develop new customers and operate the market. At the beginning of this year, we should go to the market first, and visit a group of old customers from the fifteenth day of the first month, such as Zhongshan District Government, District Health Bureau, Urban Construction Bureau, Law Enforcement Bureau, Economic and Trade Bureau, Personnel Bureau, Tram Company, Weighing Factory, Continuing Education School, Zhongshan Education Commission, Zhongshan State Taxation Bureau, Dalian Office of China Railway No.1 Bureau and other offices, and maintain good relations with them. I visited three online reservation centers: XX. XXX network, xx network. Visit and contact the old customers around you regularly, on the one hand, strengthen communication, on the other hand, understand the current market situation.
Third, strengthen cooperation with online booking centers.
Nowadays, online booking has become the choice of all kinds of guests for business trips, tourism and business activities, and the resource sharing of online center booking has been realized. Since the beginning of this year, 50% of our hotel customers have come from online booking, which shows that online booking has become the mainstream trend. In this regard, we not only renew the contract with the websites we have been cooperating with, but also sign agreements with XX, XX and XX, and contact each quarter by fax regularly and on time to maintain our absolute advantage in online booking.
Fourth, other work.
1. Issue vouchers regularly. Distribution target: XX community, XX community.
2. In 2020, replace the special menu in the lobby on the first floor. The new menu has been replaced.
3. Rent a bus for the company to give a condolence performance in XX.
4. Receive small wedding banquets 1 venue (7 tables) and 3 large wedding banquets (20 tables).
Entrusted by the hotel, we will discuss the lease with ICBC.
6. After determining the hotel price in April, notify the reservation network center by fax.
In order to broaden the sales channels, we use telephone, mobile phone and other communication equipment to strengthen communication with customers regularly; Call customers on their mobile phones during the Spring Festival and so on.