Before taking wedding photos, you should confirm the corresponding service content with the wedding dress shop, and the content you need to spend should be clearly written into the contract. If the relevant services are not completed, the newcomers can safeguard their rights and interests through the signed contract. As long as the newlyweds are dissatisfied, regular wedding shops often choose a partial refund or help the newlyweds to take new wedding photos.
As a newcomer, you must understand the contract before taking a wedding photo, otherwise it may lead to hidden consumption.
You can call 123 15 to make a complaint. 1. Consumer complaints: Consumers complain by letter, fax, SMS, email, 123 15 website or go to the administrative department for industry and commerce to explain the contents and reasons of the complaint; 2. The industrial and commercial department accepts the complaint: if the complainant's matters meet the requirements, the staff of the industrial and commercial administrative department accepts the complaint and records relevant information within seven working days; Within 3.60 days, if the consumer parties agree to mediation, the administrative department for industry and commerce shall organize mediation and inform the parties of the time, place and mediator of mediation. If both parties reach an agreement, the administrative department for industry and commerce shall make a conciliation statement and put it on record.
The ways for consumers to protect their rights are as follows:
(a) negotiated with the operator.
(two) request mediation, when consumers and businesses can not be resolved through consultation, they should find a local consumer association for mediation.
(three) to appeal to the relevant administrative departments.
(four) according to the arbitration agreement reached with the operator, submitted to an arbitration institution for arbitration.
(5) bring a lawsuit to the people's court.
the basis of law
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 15. Consumers have the right to supervise the protection of goods and services and consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.
Article 16 Business operators shall perform their statutory and agreed obligations. When providing commodities or services to consumers, business operators shall perform their obligations in accordance with this Law and other relevant laws and regulations.
If there is an agreement between the operator and the consumer, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations.
When providing commodities or services to consumers, business operators shall abide by social morality, be honest and trustworthy, and protect the legitimate rights and interests of consumers; Unfair and unreasonable trading conditions shall not be set, and trading shall not be forced.
Article 17 Operators who voluntarily listen to opinions and accept supervision shall listen to the opinions of consumers on the goods or services they provide and accept the supervision of consumers.
Article 18 A security obligation operator shall ensure that the goods or services it provides meet the requirements of protecting personal and property safety. For goods and services that may endanger personal and property safety, consumers should be given a true explanation and a clear warning, and the methods of correctly using goods or receiving services and the methods of preventing harm should be explained and marked. Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, theaters and other places of business shall fulfill their obligations of safety protection for consumers.
Article 19 Obligatory operators who take timely measures for defective products and services shall immediately report to the relevant administrative departments and inform consumers when they find that the goods or services they provide are defective and endanger the safety of people and property, and take measures such as stopping sales, warning, recall, harmless treatment, destruction, and stopping production or services. Where recall measures are taken, the business operator shall bear the necessary expenses incurred by consumers for recalling goods.
Article 20 Obligatory business operators who provide true and comprehensive information shall provide consumers with information such as the quality, performance, use and expiration date of goods or services, and shall not make false or misleading propaganda.
Business operators should give true and clear answers to the questions raised by consumers about the quality and usage of the goods or services they provide. Business operators shall clearly mark the prices of commodities or services provided.