This incident originated from a lady Ji in Qingdao. As a bride, she booked a hotel for a wedding and invited her colleagues to attend. After the hotel served food, the guests at the wedding banquet gave Ms. Ji feedback that the food was cold, which made her lose face in front of her colleagues and felt that she could not lift her head. This incident hit Ms. Ji hard. After all, there may only be one wedding in my life, which makes people feel that she is stingy and picky. This is the most unacceptable thing for Ms. Ji, and all the people who come are her good friends.
After getting feedback from colleagues, Ms. Ji couldn't sleep all day and felt a sense of shame. So, Ms. Ji contacted the hotel and asked the hotel to give her a statement. However, the person in charge of the hotel denied that the food he provided to the guests was cold. The person in charge responded that the weather was unusually cold recently, and it was normal for the food to get cold soon after it was served. The wedding didn't use the wedding recommended by the hotel, and it was suspected that the hotel served cold dishes and cold meals.
However, Ms. Ji found that the hotel not only had the problem of cold food, but also overcharged her for the runway in 300 yuan. So Ms. Ji recalled that when booking a hotel, the hotel recommended Ms. Ji to rent a wedding company, which would make the wedding more perfect, and Ms. Ji refused the wedding company recommended by the hotel for the sake of simplicity. The day before the wedding, the decoration of the original banquet hall of the hotel was also demolished.
Therefore, Ms. Ji felt that the dishes provided by the hotel were cold because she didn't choose the wedding company recommended by the hotel, so Ms. Ji found the reporter and went to the hotel booked at her wedding. After arriving at the hotel, the manager of the hotel also gave the same answer, thinking that it was not intentional to serve cold dishes and cold rice to the guests. The 300 yuan runway fee overcharged by Ms. Ji was also refunded by 200, and the remaining 100 was just what Ms. Ji didn't want. Complaints need sufficient evidence, and it is difficult without evidence.
Ms. Ji complained to the State Administration of Market Supervision about the hotel's refusal, but as half a month passed, Ms. Ji failed to provide valid evidence. In addition, the State Administration of Market Supervision believes that it takes too long to prove whether food is cold. The State Administration of Market Supervision has done the coordination work. If the coordination fails, we can only go through legal procedures.
For this kind of hotel, if Ms. Ji can't produce evidence, even if Ms. Ji sues the court, most of them will be rejected, and she will have to pay her own legal fees, which will delay the time.
Ms. Ji also showed her attitude. She doesn't care about money, but she loses face in front of her colleagues and relatives. Therefore, Ms. Ji finally asked the hotel to apologize to her and let her colleagues and relatives know what was going on, which would save Ms. Ji's face without embarrassing her. When problems are found, we should leave evidence in time and deal with them in time.
I think it's no big deal for the hotel to apologize. But now Ms. Ji has no evidence and can't sue. If the hotel apologizes, it doesn't mean that she is at fault, but that she gave others evidence.
Having said that, it is difficult to do business now, especially in the catering industry. There is too much competition, and no one wants to offend customers. If you do this, it's not suicide. I don't think the hotel wants to ruin its reputation and let itself go out of business. As for serving cold dishes and cold meals, I think many wedding hotels will have such problems to some extent, because the dishes need to be prepared in advance, and it will be too late to wait until the guests say it is time to eat.
So in the end, Ms. Ji can only eat this dumb loss. If you are dissatisfied with the hotel and find problems, you should leave evidence in time and deal with them as soon as possible to ensure your rights and interests.