Dell's after-sales service is still relatively good in the domestic market. Dell carries out nationwide warranty, and all the major components of Dell hardware that are not artificially damaged can be replaced free of charge within two years, and the minor components can be replaced free of charge within one year. Dell can also purchase an extended warranty. Dell also provides accident insurance against water ingress and accidental computer drop, and damage caused by subjective and unintentional factors can also be protected. Dell's after-sales service is also efficient, and it can be processed within one week after receiving the after-sales application.
Dell's after-sales services include: hardware warranty services, software consulting services, data recovery services, remote support services, Dell integrated solutions, etc. In terms of hardware maintenance, Dell provides free online maintenance tools to support consumers to check hardware problems and provide DIY video tutorials; For hardware problems that need to be sent back for repair, Dell has a special express service, and users only need to send the equipment back or send it back to the designated maintenance station.
Brief introduction of Dell company
Dell is a Fortune 500 company headquartered in Landrock, Texas, founded by michael dell in 1984. Dell is famous for producing, designing and selling home and office computers, but it is also involved in the high-end computer market, producing and selling servers, data storage devices, network devices and so on.
Dell 1992 entered the Fortune 500, and Dell became the youngest CEO. Dell ranks 48th in the Fortune 500. Since 1995, Dell has been rated as "the most admired company" by Fortune magazine. In 2006, 1 ranking 10, and in 2006 1 1 rose to sixth place.
On October 20 18, 18 10, Dell may reach a reverse merger with VMware, a cloud computing company controlled by Dell, and go public. 2018 July 19, the Fortune Global 500 list was released, and Dell ranked 93rd. In February of 20 18, it became one of the top 500 world brands in 20 18. From 20 19 to 10, Interbrand ranked 63rd in the list of top global brands 100.
Reference to the above content: Baidu Encyclopedia-Dell Company