The hard internship life is over. I believe you have accumulated a lot of internship experience and need to write an internship summary. Before writing the internship summary, you can refer to the model essay first. The following is a summary of my hotel internship for you, which is for reference only and I hope it will help you.
Summary of Hotel Internship 1 Internship from Guangyuan Vocational College of Information Technology to Mianyang Prince Hotel for half a year. Step into the prince on the 4th of xx, and step out of the prince on the 0th of xx. I only learned a sentence quoted at the beginning: "No pains, no gains; A pay, a return. " There are too many running accounts to talk about in front of the computer. I just want to share with you what I have learned in the past six months.
On the way from school to the hotel, I am full of infinite expectation and yearning for the society. The society is still complicated for me and I can't get out. Up to now, I have only been in contact with some social people in the society. Every society will face the society we created naked. In the eyes of some people, society is beautiful and can bring them the life they want; Some people think that society is ugly and brings them only pain and helplessness; Some people think that society is just a synonym and dispensable. Of course, there are many others besides these people, so I won't list them one by one. For people like me who are about to enter the society, it is beneficial to be full of expectations and longings for the society. Because of this, we will feel that society is beautiful.
People entering society is like a boy falling in love with a girl. Only when girls give boys an inscrutable sense of mystery will boys have infinite expectations and desires for you. When girls have no mystery about boys, then they have reached the end of their fate. The society is too big and we are too young. Let's take a look at the mystery that has been "cracked" around us!
I benefited a lot from my internship in the hotel.
First of all, I learned to accept. I need to know very little, as long as I know whether the guests are satisfied with my service. Guests sometimes give you a shallow smile; Sometimes give you a simple nod; Sometimes I will give you a gentle "thank you". I know all this, and they are also very satisfied with my service. However, sometimes guests will say, "What's the matter with you? Be careful! " ; Sometimes they will talk to the guests in a low voice about the hotel waiter "how can a four-star waiter do this?" Sometimes guests will complain that "it is not as good as a street stall to come to your house for dinner"; Some guests' expressions can also let you know that your service is not good and the guests are not satisfied! Whether the guests are satisfied or not represents whether the value of our own work is reflected. The following situations will inevitably occur among colleagues. The most straightforward thing is whether he is willing to cooperate with you. The partner here doesn't just mean whether he works with you or not, he won't quit because he doesn't want to work with you! I mean, do colleagues feel happy (relaxed) when they work with you? Of course, I don't want you to take everything for yourself. Maybe only you know this.
Secondly, I learned to "escape". At work, I don't want you to shirk your efforts; I don't want you to avoid facing the guests; I don't want you to escape the audit of the superior leader; I'm not asking you to run away from who you really are. I will choose to escape from my work and face my customers in the best condition to "escape" their accusations; Serve their customers by doing more services, so as to "escape" their dissatisfaction or complaints; Face the work with your own diligence, so as to "escape" the rejection of colleagues; Treat your work with a down-to-earth attitude, so as to "escape" the criticism of superior leaders; Face yourself with your realistic attitude towards life, so as to "escape" your inner guilt. I believe that people who escape in this way can be accepted by society.
I learned to forget again. People have experienced many things in their lives. If we keep them all in our minds, what a big head it will be! At work, it is impossible for every customer to make you willing to serve them. Needless to say, some customers are not so high-quality, not so good-tempered, not so few enjoyment requirements, and not so many legitimate reasons. They will make you feel pressure, which comes from self-esteem, life and taste ... You may be very upset, sad, inferior, helpless, angry and sad. This is not a good way to avoid them, because you must play the "play" you serve to the end of the play while you are still working. Just temporarily unhappy. Afterwards, let's think about those idiots who made you unhappy. What did they teach you? It's still selective. Forget it. These things that are not worth remembering keep it away from your brain, which is used to load happiness and happiness. When we look back on the past in the future, we will have a happy smile on our faces. No matter how unhappy we are, time is still running. Happiness is a day, so is unhappiness.
Finally, I learned to give up. Of course, what I gave up was not rights, fame and fortune, or conscience. I gave up my free time, my boring time surfing the Internet, my time getting angry with others, my time quarreling with others for a dime, my … life in this society, we have too many things to do. Don't waste too much time on yourself because of others. We should learn to make full and reasonable use of our lives! Give up those illusory things, and society is reality. Only by being a real person can we be worthy of ourselves. Sometimes we don't have to care too much about ourselves in the eyes of others, go our own way and let others talk. Of course, we chose the right path. We gave up just to get it. What exactly do you want? Grab it yourself in the darkroom!
The purpose of the internship has been achieved: let us have a preliminary understanding of society and learn relevant skills about hotels. (Hotel parking lot related safety protection; Chinese banquet tables, tables and meals; Set the stage for the meeting and preside over the whole process; Room cleaning, etc. )
Hotel internship summary 2 Leaders:
Happy new year. On the occasion of the Spring Festival, first of all, I sincerely wish all the leaders good health and happiness in the new year.
Sow spring seeds in summer, harvest in winter and harvest in autumn. After a year of hard work, we have both material and spiritual joy. On this day of saying goodbye to the old and welcoming the new, I am here to profoundly sum up this year, inspire the next year and plan the future work direction.
In March this year, I participated in the third speech contest of the hotel. In the finals with all departments, I won the championship with a total score of 96.7.
In April this year, after passing the exam, I was appointed as the correspondent of the honorary hotel by the general manager of the hotel.
In May this year, I participated in the 1 1 catering industry skill competition organized by the Tourism Bureau, and won the fourth place in the city with 84.3 points among all star-rated hotels.
In June this year, I went to Xisha Bay to participate in the English-Chinese competition of Shishi in Jinjiang, Quanzhou, and was awarded the honorary certificate of youth post expert by Jinjiang Municipal Committee.
In August this year, I was promoted to deputy director of the food and beverage department.
In June 5438+10, I participated in the fourth sports meeting of the hotel. Long-distance running around the mountain, runner-up in 6 minutes and 58 seconds.
In June this year, 5438+065438+ 10, won the trust of leaders and worked part-time as a wedding decorator.
In February this year, I joined the reading club and was appointed as the vice president of the reading club.
I participated in the sports training of the basketball team this year and improved my skills.
Hidden in the fruitful results is the unlimited support and serious guidance of senior executives. Here, I would like to thank the hotel manager and Secretary-General Li for their education and encouragement. And sister Zhang and Hongyan's trust in me. In the days to come, I will be full of enthusiasm and work hard to repay your love for me. So what aspects should I start to strengthen in the next year?
1, serve well and accumulate customers.
The service is endless and will be strengthened in the future. It is our recognition that guests choose us. It is our eternal pursuit to provide quality service to our guests and make them feel satisfied. I want to pay special attention to the details and complete the major and minor issues that the leaders and guests have explained to the letter. This year, we obviously feel that the competition is getting bigger and bigger, and accumulating customers means accumulating wealth. And the customer is the foundation of everything, which is also the top priority of my future efforts.
2. Bring a good team and staff.
We are not only role models for grass-roots employees, but also role models for their lives. Now our employees are getting smaller and younger. They are just out of school, too timid, inexperienced, far from home, and more often it is difficult to control their emotions. I think we should give them more attention and guidance. Of course, we also shoulder the responsibility of imparting knowledge, how to make our employees learn more practical skills, how to improve their mentality, how to make them feel the warmth of home here, and how to make them feel like they can learn knowledge at school. This is one of the things I will do in the future.
3, self-study, do not grow.
People, the most precious thing is life, and what they need most is learning, because only learning can make continuous progress. In the years to come, I will learn from the advantages of others and make up for my own shortcomings. Learn from others at work and get along with guests. Learn basketball in sports, improve ball control and pitching. Learn spoken English, history and literature rationally.
20xx challenges and opportunities coexist. Come on! Pay 20xx with the harvest. Come on! For the glory of a better tomorrow, for your own better tomorrow. I will try my best. Believe in yourself, I can do it. Come on!
Summary of Hotel Internship 3 The social practice of just one month passed quickly, and my first job ended like this. I learned a lot, felt a lot, and realized a lot during my one-month work in Chutian Road Hotel. During this month, I also learned something beneficial to my life.
The first exercise, the first job, let me understand that we are just flowers in the greenhouse and have not experienced any wind and rain, so we will wither when transplanted outdoors. Therefore, it is necessary and necessary to participate in social practice activities. In this way, when we leave school, we can better go to society, get in touch with society, understand society and join society. Practice can also broaden our horizons, increase our talents and define our future life goals. Society is a big classroom, let us learn, educate and inspire, and lay a solid foundation for our future life.
First, try to make money.
Working hard in the hotel all day, facing the same thing and doing the same thing every day, is really boring and hard. It was then that I really understood that it was not easy for parents to earn money at home.
Second, interpersonal communication.
What impressed me most about this practice is interpersonal communication. Everyone knows that interpersonal communication in society is very complicated. I think it's hard for everyone to say clearly. Only through experience can we understand and have a profound experience.
The hotel is like a big dye vat. Everyone gets together to work. Everyone has his own thoughts and personality. It takes a lot of skill to get on well with them. If nothing can be changed in communication, we must adopt various methods to adapt. This internship has taught me a lot, but the most important thing is that I have made great progress in dealing with people and how to deal with interpersonal relationships. At the same time, in this practice, I also deeply realized that in the process of practice, we Qin Yingren are all hands-on, constantly thinking, constantly learning and accumulating. We need to ask more questions where we don't understand, ask more teachers, and communicate and cooperate with colleagues.
Third, the management of managers.
A hotel has many administrative staff, just like the leaders of our school and the class cadres of our class. If you want to be a good manager, you must have a good management plan. Manage each of your employees with new management methods. However, in terms of management methods, it must be different from person to person. Different employees should have different management plans, so that your employees will obey you.
Fourth, self-reliance, self-reliance
At home, we have the care, care and care of our parents and live a carefree life. However, no matter what kind of difficulties and setbacks you encounter, you must solve them yourself and bear them yourself. In this month's practice, I also learned to be self-reliant. Everything depends on yourself. Now I can be independent even if my parents are not around.
In this month's practice, I almost gave up halfway. The monotony of work, the pain in my feet and the hot weather almost made me give up. But I survived, I defeated myself, and I was able to stand on my own feet.
Fifth, the importance of professionalism.
I chose to learn cooking, so I naturally pay more attention to things related to my major in this practice. Although I'm just a kitchen hygienist, I'm really excited to apply what I've learned. In school, the time of internship is generally less, and the mastery of the major is mostly part of the theory, which is sometimes not used at all in practical operation. This makes me understand that how to combine theoretical knowledge with practical operation is a very important link. So we should learn our professional knowledge better and lay a solid foundation for future work.
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