There is no fixed process. First of all, we should have a very comfortable environment. It is best to give all employees a training, that is, hierarchical training. Generally speaking, customers can talk to only one planner. Then when the customer comes, other colleagues should cooperate with the planner to talk about the customer, raise the identity of the planner, and when pouring water for the customer, they should also pour water for the planner and respectfully address the teacher. What the planner should do is to make the customers have a good impression on you and trust you for the first three minutes. Even if what they say has nothing to do with business, they should first create an atmosphere, preferably in a quiet room. When we first started chatting, different newcomers spoke in different ways. To sum up, it is necessary to observe (observe customers' clothes, whether they have car keys or not, and what brand of mobile phone they use to judge customers' consumption level) and transfer (let customers' ideas follow you, of course, you don't just talk blindly, which means you have the initiative to speak. There is also a shift, that is, whether the customer will hold a wedding here, and will move to a high-priced wedding or a low-priced wedding here. The third is differentiation (many customers will ask why your wedding props are so expensive, or why they are more expensive than those of other companies. Here, you have to tell him that the props of the company are operated by professionals, professional services, special training, tacit understanding of the on-site team and so on. In short, we should talk about value, not price. There is no fixed process, but the general process is to communicate wedding ideas and love. After the planning of the wedding company, we will look at the hotel venue and arrange props. Then we will meet and communicate with the couple, plan and determine the props and wedding budget. Then the wedding company will prepare in advance according to the wedding date, and continue to communicate the wedding details with the couple until the rehearsal is determined two days before the wedding.