In 200x, under the correct leadership of * * * Company and * * * Company xxxxxx, our office worked hard, diligently, coordinated all parties, provided thoughtful service, completed the annual work, and set the goals in combination with the actual situation of the community. The details are as follows: 1. Improving the quality of self-construction. Over the past year, our office has strengthened its internal management from the aspects of basic system construction, personnel construction and service quality. (1) normative behavior. An employee of the management office-dressing is listed as a position; Serve owners and customers according to company regulations; Employees need to go to work on time and ask for leave with the approval of the management office leader. Attendance rate 100%, the current image recognition system of the management office meets the requirements of the company. The management office holds a regular meeting every two weeks. On the basis of the employee's work report, summarize and comment on the task completion in the previous stage, and at the same time arrange new work and put forward clear requirements. Employees have a clear division of labor and are familiar with job responsibilities, work standards and work processes; The monthly assessment completion rate of the company's management department and management office directors for employees reaches 100%. (2) standardize the order. The post responsibilities of the management office are on the wall, the office area is clean and tidy, and all work logs and documents are clear and complete. There is a perfect meeting record, and the completion rate of the meeting arrangement is 100%. A perfect file management system has been established, and all kinds of documents collected, such as data and drawings, are classified and filed completely, with a search directory, and the file implementation rate reaches 100%. At the same time, the management office has initially implemented computerized management, and all kinds of contact letters, notices and reports are archived in the computer and can be consulted at any time. (3) standardize services. The management office firmly establishes the service concept, and employees are responsible for and try their best to carry out various management services in accordance with the company's regulations. The company evaluates our office every month, as well as individuals, and has a high evaluation of our management quality. The community has set up a service center and a 24-hour service reception telephone. Handle the service demands, suggestions, inquiries and complaints of the owners (residents) in a timely manner; The owner's effective complaint handling rate is 100%, and the owner's (resident's) service demand return visit rate is over 90%. At the same time, our department actively coordinates the relationship with the engineering department, the sales department and the owner; And from the company's interests, handle all kinds of affairs. The management office has a clear implementation plan and stage (monthly, quarterly and annual) work plan to improve the quality of management services; The completion rate of work plan is over 95%, and the qualified rate of unqualified service rectification is 100%. In the Mid-Autumn Festival, our office and developers successfully held a friendship meeting between owners and customers, which promoted the friendship between property and developers and owners. In the case of low occupancy rate of owners, other community cultural activities have not been carried out to reduce costs. Second, the housing management is thorough and meticulous. Over the past year, the management office has carried out regular, institutionalized and standardized management of residential buildings in strict accordance with the company's requirements and tripartite agreements. (a) delivery work in an orderly manner. Management Office/KLOC-52 townhouses were delivered by the owner by the end of 0/0. We actively cooperate with * * * company to prepare for the handover, arrange the handover site, provide thoughtful service, and patiently explain the owner's problems with the property; Actively promote the three parties to sign the temporary owners' convention and the preliminary property management service agreement; Rectify and maintain the housing quality problems raised by the owners in the process of housing inspection. (2) The house acceptance is careful. Starting from the developer's reputation and property management procedures, the management office and the developer * * * set up a house maintenance and rectification team. Mainly responsible for the on-site rectification work, and manage the whole process of the rectification and maintenance parts, maintenance processes and maintenance quality of the first-phase house. In order to further improve the maintenance files of 85 villas and 3 apartment buildings in the first phase of the community. After the rain, we recorded and photographed the leaking parts of the house, analyzed the causes of the leakage, and reported the information to the developer. At the same time, cooperate with developers, construction teams, supervision companies and other departments to coordinate the first phase of housing rectification. By the end of the year, the rectification and maintenance of external wall seepage, roof seepage and window sill seepage have been basically completed, and the intact rate is over 90%. In line with the attitude of being responsible for the owner, the management office will conduct a comprehensive inspection of the delivered houses one by one according to the owner's house inspection list, count the problems that need maintenance and rectification, and report them to the engineering department for timely solution. (3) Management and maintenance are in place in time. The management office arranges administrators and security personnel to patrol and maintain the community every day to ensure that the appearance of the house is clean and tidy, and the wall between the external wall and the stairs is basically free of stains. When the occupancy rate of the corridor of the apartment building is very low, the management office arranges the cleaning staff to clean it twice a month to ensure the hygiene of the stairs, and there is no scribbling or scribbling in public areas. For the houses being renovated, the owners and tenants should be urged to decorate in strict accordance with the house decoration regulations, so that the decoration agreement, decoration application form and decoration registration certificate are complete, and violations should be prevented. Strictly keep complete daily inspection records, and promptly discourage and report the phenomenon of unauthorized construction, unauthorized change of housing use and damage to housing safety in violation of planning, and have relevant records. The management office actively contacts the construction unit to maintain the problems reflected by the owners to the property, so as to prevent the owners of the renovated community from leaking their houses. At the same time, actively communicate and coordinate with the owner, feedback the owner's maintenance requirements and ideas to the developer's on-site person in charge, and reach a unified opinion with the owner. In addition, we also strengthened the on-site management of the construction party, the accounting of a small amount of works, the inspection and supervision of the construction plan, and the construction safety management of the on-site personnel. When the construction team carries out maintenance, the security guard actively asks the construction personnel to close the doors and windows after the maintenance is completed, and can leave the site after cleaning up the site, thus standardizing the management of the maintenance site. (4) Daily facilities are well maintained. Since the beginning of this year, my office has insisted on regular maintenance of the daily facilities and equipment in the community to keep them intact and normal. A comprehensive overhaul of the street lamps in the community was carried out; The water supply system has been antifreeze, which ensures the normal operation of the equipment. The landmark buildings in the residential area were inspected, and some signs were found to be defective, which directly affected the image of the residential area. Timely report to the relevant leaders of * * * Company, and timely repair. Third, the greening and cleaning are comprehensive and thorough. I pay attention to the greening and cleaning of the community to ensure that the community is clean and tidy all year round. In the whole year, more than 80 mu of green area was completed, 20 trees 120 were maintained, and disinfection and pest control were carried out more than once 10. (1) The greening level of the community has been improved. Greening personnel insist on weeding, pesticide application, construction and so on. Because the grass quality in Huan Yi Park in the residential area is not very good, the greening staff will focus on weeding and mow the lawn twice a month to ensure that the lawn is clean and beautiful, and there are no obvious weeds. They will focus on loosening the soil and watering the eight landscape trees in the central square, watering the lawn in time according to the changes of seasons and climate, and regularly ridging, fertilizing, weeding, pruning, replanting, watering and pest control the flowers and trees to ensure the greening and maintenance quality of the area. During tree pruning, arrange professionals to prune and reshape trees. At present, trees are growing well. For the first and second phases of greening, during the maintenance period of the construction party, our office will promptly report the greening problems raised by the owner to the engineering department or directly to the person in charge of the greening company, and deal with the problems raised by the owner in time. Our office is going to clear the grass again in the near future to nip weeds in the bud; Paint it white to freeze the trees. (2) Keep the community clean and tidy. Every day, cleaning administrators supervise the cleaning quality of the community, deal with the problems found in time, and ensure the environmental sanitation of the community. Insist on checking the specific implementation of the cleaning staff's work twice a day in accordance with the cleaning operation procedures, and rectify in time when problems are found. Clean and maintain the three springs (Diequan, Quanquan and Quanquan) every week, and clean the cobwebs of four model houses and 85 villas every month. Each island is assigned a cleaner, who is mainly responsible for the pavement sanitation of the island, the sundries on the lawn, the cobwebs on the trees, the cleaning in the villas and the cleaning of the walkways of apartment buildings. Floating objects in inland rivers and along rivers are removed by special personnel every day, and domestic garbage is removed by special personnel appointed by Daji City Management outside the area. In view of the large number of mosquitoes in the community, all departments and living places in the community are treated with pesticides every other week. In view of the fact that there are a large number of reptiles inhabiting the villas along the houses in the sales department and the lakeside villas in the residential area in winter, a cleaning class was organized to focus on pesticides and pesticides, and a special person was appointed to be responsible. Roads, leisure chairs, signs, children's playgrounds and island doors in the area should be cleaned and wiped every day. Fourth, the security is solid and thoughtful. * * The community is located in the outer suburbs, near the natural village bay. Public security is relatively complicated. My bureau regards the security work of the community as a major event of "building an image and ensuring safety". The community is safe throughout the year, and the security guard has a good mental outlook and a good reputation. (1) performing defensive duties. * * * 20 members of the security squadron in residential areas perform their defense duties in strict accordance with the security and escort system in residential areas formulated by the company. According to the actual situation, our division divides the squadron into two duty classes and a standby class, each class is in charge of a monitor, and the main entrance of the community, the island, the leisure area and the entrance of the construction site are on duty 24 hours a day. For the window areas such as the sales department, the gate post and the central square, the players with excellent skills are carefully selected, and the duty stations are interconnected with the squad leader with special communication walkie-talkies to ensure smooth information. When an emergency is found, the standby players on duty can arrive at the scene in time for early treatment. Formulate a safe vacation system, a security monitoring picket system, a patrol duty registration system, a vehicle entry and exit registration management system, an owner's goods relocation system and a community visitor registration system. Due to the sound management system and careful implementation, the liability accidents caused by management responsibilities are zero. (2) Strengthen safety training. According to the principle of what to use, what to learn and what to practice, our department insists on using the rest time of the players every night to conduct military subject drills and theoretical knowledge learning and training for the standby players. Formulate emergency handling procedures for public safety emergencies in residential areas and drill plans for fire emergency handling procedures. According to the regulations on public security management and fire control management, team members should conduct actual combat training at least once a month to improve the level of actual combat command and drills. (3) Excellent completion of the task. Because our team members have been trained in various professional theories, they can complete all kinds of public security work well in various activities organized by * * * company, which has won unanimous praise from company leaders. One side of the station ensures the safety of the other side, and cooperates closely with the community police in the * * * police station and the * * * community police office, and the police-insurance joint logistics system has been effectively implemented in our district. Our team members take the initiative to participate in the maintenance of public security on the construction site to ensure the safety of the engineering personnel of * * * Company at the site. Over the past year, the team members have repeatedly prevented foreigners from hooking fish in the inner lake, and cars occupy the lawn, which is convenient everywhere and safe against fire. V. Actual account of financial charges shows that we strictly implement the company's financial system, charge service fees according to relevant agreements, reasonably control consumption expenditure and save operating costs. The service fee in 2004 is RMB * * *. (1) Detailed and clear account management. According to the classification rules of finance, our office records every incoming and outgoing account in different categories and registers it. At the same time, carefully check invoices and bills, and do a good job in bill management. According to the financial system, our office refines the monthly income and expenditure, prepares financial statements regularly, and completes monthly routine reconciliation according to the company's requirements. From the situation of the whole year, the connection with the financial department is smooth, and there is no omission or misstatement. (2) The charge management is timely and correct. Combined with the actual situation of * * * community, we will follow the service fee agreement collection method, carefully distinguish, coordinate the relationship, serve with a smile, and collect and remit the service fee on a regular basis according to the service fee agreed by * * * company, the owner and us. The service fee for the whole year of 2004 has been paid in full. At the same time, assist * * * Company to collect the utilities of the construction unit in time. (3) Control expenditure reasonably. Reasonable control of expenses is an important link to achieve profitability. Our office adheres to the interests of the company and actively manages money for the company. Especially in recurrent expenditure, we should control consumer expenditure, try our best to manage the canteen, handle the relationship between cost and food, strictly control procurement, consumption and supervision, and prevent extravagance and waste. VI. Problems to be improved and solved in the next step. First, there are many facilities and equipment in the residential area, but the engineering department has not handed over all kinds of engineering drawings, specifications and quality guarantees. Until our office; Some equipment can't meet the operation requirements, and even some equipment is not fully equipped; The facilities and equipment have not been officially handed over to our office, and most of them are still under warranty, which needs the coordination of the engineering department. Second, a large number of houses are leaking to varying degrees and cannot be solved in time. Three of the seven renovated owners are villas and four are apartment buildings, all of which have water leakage. The engineering department has arranged construction personnel to carry out maintenance, but the water leakage problem has not been completely solved, which has a great impact on the owner, and the maintenance construction technology can not meet the requirements of solving water leakage. Our office is actively contacting the engineering department of Party A to solve this matter as soon as possible, so as not to affect the management fee collection. Third, the identification system of residential areas is not perfect, such as parking signs, speed limit signs, lawn warning signs and so on. This problem has been sent to Party A's company many times through contact letters, but it has not been solved so far.

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