In the face of such complaints, beauticians should solve them rationally, and try to reduce their own losses while giving customers a satisfactory answer. As usual, the after-sales service of beauty salons accounts for 60% of the performance of beauty salons. As a part of the after-sales service of beauty salons, it is very nervous for beauticians to properly handle customer complaints. Next, 138 Bian Xiao will explain how to handle customer complaints correctly as a beautician.

First, customers have different reactions to different mistakes.

Before handling customer complaints, beauty salons should first understand each other's mistakes in treating beauty salon products or services. Depending on the degree, customers usually have different reactions.

1, small error:

Customers will complain about the occasional small mistakes in the service of beauty salons. In this environment, the loss to customers is very small. If the beautician handles it properly, the customer's complaints will be solved and handled properly.

2. Multiple errors:

If there are a series of mistakes in the service of beauty salons or customers suffer heavy losses, there will be customer complaints. In this environment, customers will complain about the beautician's improper handling, and instead respond to the environment to the superior personnel of the beauty salon, such as the manager or boss.

If a series of complaints from customers are not handled well, they will silence customers. If this kind of environment occurs, as usual, customers will pursue another beauty salon, and there will be customer loss.

These can be answered as follows: customer complaints, customer complaints, customer silence, customer abandonment. This also shows that real customer complaints can be completely avoided as long as they are handled properly when they first appear. Because when a customer complains to you, it means that he still wants to continue to cooperate with you. Only when he ignores you and chooses silence will he stop the cooperation between the two sides.

Second, accurately handling complaints will bring corresponding business opportunities to beauty salons.

1. A customer's complaint has been satisfactorily resolved, and he will tell his customers about this satisfactory experience, at least three or more.

2. Customers who successfully solve complaints will be more pious than other customers, and they will even take the initiative to praise and publicize the products and services of beauty salons.

3. If beauty salons can solve difficult complaints, it will improve the skills of beauticians or consultants in dealing with customers in the future.

When customers come to beauty salons, they will complain about the products or beauticians. This requires beauty salons to establish a customer complaint handling mechanism, including formulating customer complaint handling regulations and clarifying the responsible person and complaint handling process, so as to solve the title problem quickly and effectively.

1. First of all, standing in the customer's position and being indifferent to the customer's pain is a taboo in handling customer complaints. When a customer complains in a beauty salon, the beauty salon must pay attention to thinking from the customer's standpoint, take care of each other, and sincerely express sympathy and admit it. Dealing with all customer complaints, whether confirmed or unconfirmed, is not to distinguish the responsibilities first and apologize first, which is the most stressful. Disputes should be handled in a positive position and should not be avoided. Beauty salons should not be afraid of customer complaints, but should actively face customer complaints.