1. Communication attitude Attitude is the expression of the soul, which is easily affected by personal feelings, thoughts and behavioral tendencies. The quality of service attitude fully reflects the humanistic quality and moral sentiment of medical staff. The torture of the disease causes physical distortion, emotional depression, and even mental confusion or loss of consciousness, but the personalities of doctors and patients are still equal. One of the keys to embodying a good communication attitude is the timely and appropriate "output" of medical staff's emotions. We know that emotions are rewarded, and attitudes are also rewarded. A sincere, peaceful and caring attitude rewards patients' trust. Therefore, the desire and attitude of medical staff to communicate are often the key to determining the success or failure of doctor-patient communication.

2. Understand the condition and communicate at any time. There is a process for the occurrence, development and outcome of the disease. During this process, the condition may change at any time. Doctors should be well aware of the patient's condition changes, treatment status and examination results. When the examination results come out or the condition changes, especially when it turns to a bad direction, they should communicate in a timely manner so that the patient and their family members can be mentally prepared. We should also pay attention to the patient's emotional changes. When he is in a bad mood, we should provide guidance and help him to cooperate with the treatment and recover as soon as possible. For those with poor financial status, doctors should communicate with them about their medical expenses at any time to avoid delaying treatment due to financial inability to keep up.

3. Respect the patient and listen actively. When the patient comes into contact with you face-to-face, you must naturally show respect, sympathy and understanding for the patient, be kind and gentle in language, and establish mutual trust with the patient. relationship, avoid paternalistic and rude questioning. When communicating with the patient, look at the patient with focused eyes and do not interrupt the patient's story. From the patient's story, you can learn about the patient's disease status, economic status, family members' status and their understanding of the disease, so as to provide further information for further treatment. Lay the foundation for communication. Therefore, in addition to being a doctor in our daily work, we should also be a patient listener. During listening, we should correctly guide patients to tell important content related to the disease.

4. Correctly use body language and expression art when communicating between doctors and patients. The body language of medical staff is coordinated with speech. Body language includes facial expressions, eyes, gestures, postures and appearance, etc. These body expressions All contain specific meanings. Small changes in body posture will have subtle psychological and emotional effects on patients. Master the proportion of body and language during communication, be natural yet solemn, rigorous yet full of warmth, pleasant but not exaggerated, and appropriately convey the medical staff’s conversational information and Rich humanistic spirit, while paying attention to the patient's receptive psychology and aesthetic feelings, make the conversation more lively and infectious, and make doctor-patient communication more effective.