Optical shop-prescription (glasses)

The glasses frame in the optical shop is dazzling. Common spectacle frames are round, oval and rectangular. The clerk can give advice to customers according to their faces.

Scene 1: Greeting customers

When a customer walks into an optical shop, the clerk can take the initiative to say hello and then help:

Shop assistant: Can I help you?

Customer: Yes, I need glasses.

Shop assistant: Please sit down. Have you ever seen an optometrist?

Customer: Yes, she gave me this prescription (yes, she gave me this optometry report).

Shop assistant: OK, we can fill it for you.

Scenario 2: Giving advice

The clerk must ask the customer's needs first, and then introduce: "What kind of frame do you like?" If the customer says he hasn't decided what kind of glasses frame he wants: "I'm not sure." The clerk can consult the following examples for advice:

Example 1: I think the round frame is very suitable for your face.

Ex. 2: Oval frames are also suitable for you.

Situation 3: The price is too expensive?

If glasses frames and lenses are priced separately, the clerk should explain clearly to customers when introducing them:

Customer: This style looks good. How much is it (this style looks good, how much is this one)?

Shop assistant: 1,500 dollars.

Customer: Is there an extra charge for lenses?

Shop assistant: Yes, prescription lenses cost 1000 dollars.

Customer: Gee, they are too expensive.

Optical Shop-Sunglasses (Sunglasses)

When an optician introduces sunglasses to customers, he should not only introduce the latest styles to customers, but also provide data on color and ultraviolet coating for convenience.

Situation 1: frame style

When the shop assistant wants to introduce the latest sunglasses to customers, he can refer to the following examples:

Customer: I want to see some sunglasses.

Shop assistant: These are new goods. It looks good on you.

Customer: Yes, it looks very suitable for my face.

Case 2: Lens color

The clerk wants to introduce the lens color and chromaticity data of sunglasses to customers. Please refer to the following example:

Shop assistant: Now, there are three colors of lenses: rose, yellow and gray. Each model has three color depths to choose from. So you can decide how deep you want (as for the lens colors, we have three kinds: rose red, yellow and gray, and each color has three different shades. You can choose lenses with different shades).

Customer: Are their prices different?

Shop assistant: No, their prices are all the same.

Guest: OK. I think I like medium gray (well, I like medium gray).

Situation 3: UV protection

The clerk wants to provide customers with data on the function of anti-ultraviolet light film. Please refer to the following conversation:

Shop assistant: May I also suggest that you coat the lenses with ultraviolet rays? This will protect your eyes from harmful light. It costs a little more, but it's worth it (consider adding a layer of anti-ultraviolet film on sunglasses to prevent harmful light from hurting your eyes). The price is a little high, but it's worth it.

Guest: OK. I want that, too.

Shop assistant: OK. You can pick up your sunglasses the day after tomorrow.

Guest: Thank you.

Optical shop-upgrade (improve vision)

The customer suspects that the lens power does not match the recommended power in the optometry report. What should a shop assistant do?

Scenario 1: Helping customers

The customer asked the clerk to check the lens power: "Can you check my glasses according to this prescription? I have a headache every time I read a book. I don't think the lens is suitable. " Please check whether my glasses are consistent with this optometry report. Every time I read with these glasses, I get a headache. I think the lens is wrong. The clerk should explain to the customer before checking the lenses: "Of course. Please wait a moment (no problem, please wait a moment). "

Situation 2: Check your eyesight.

The clerk wants to check the customer's eyesight. Please refer to the following conversation:

Shop assistant: The prescription is the same as the glasses, sir. Your eyesight may have changed. If so, you need a new prescription. If you like, we can check your eyes (Sir, the optometry report indicates the same degree as the lens, which may be that your vision has changed. If so, you need to have an optometry again, and we can check your eyesight.

Customer: Yes, I'd like a check (OK, please check it for me).

Shop assistant: OK, please go to the machine and sit down. Put your chin on the wall frame and look through the eyepiece. Let's look at some photos first, and you can tell me which one is the clearest (no problem, please sit down in front of the optometrist over there, put your chin on the seat frame, and then look at the photos in the mirror. You will see some pictures later. Please tell me which one is the clearest.

Situation 3: Make a comment.

When the clerk thinks that the customer needs another pair of glasses, he can refer to the following examples:

Shop assistant: Well, your left eye is fine, but your right eye may be the cause of your headache. You should get a new pair of glasses for your right eye. Your headache may be caused by your right eye. You should replace your right eye lens.

Guest: Hmm. I should probably replace both lenses because the old one is a little scratched (I should probably replace both lenses. Two old pieces were scratched. )

Shop assistant: Great. I will rewrite your prescription and order new lenses suitable for this frame.

Optical shop-contact lens (contact lens)

Shop assistants should know the types, characteristics and wearing methods of contact lenses in order to introduce them to customers.

Scenario 1: Helping customers

Customers ask the clerk about contact lenses, and the clerk can explain clearly, which will increase the customer's interest in trying them on.

Customer: Hi, I want to ask about contact lenses.

Shop assistant: Certainly. Please sit down. What do you want to know (no problem, please sit down. What do you want to know?

Customer: Can I buy it according to my prescription?

Shop assistant: Let me see ... Yes, we can do that-contact lenses can be used in most prescriptions now (let me see ... we can match your contact lenses. There are contact lenses in most cases now.

Situation 2: Contact lens type

The clerk wants to explain the characteristics of contact lenses to customers. Please refer to the following example:

Customer: What types do you have?

Shop assistant: Well, there are basically three kinds: hard mirror, soft mirror and disposable mirror (basically divided into hard mirror, soft mirror and disposable mirror).

Customer: What do you mean by disposable?

Shop assistant: They are designed to be worried once and then thrown away. So it reduces the wear of the lens. They also keep the shape, which minimizes the risk of infection (they can only be worn once and then discarded, which can minimize the wear of lenses, and they can keep disinfection and reduce the possibility of infection).

Customer: Interesting, but I bet their prices are higher (interesting, but I believe they are more expensive).

Shop assistant: Yes, because you have to change them constantly.

Customer: What about other types of cleanliness?

Shop assistant: We sell a special cleaning disinfectant for soaking overnight.

Situation 3: wear contact lenses.

The customer asked the clerk to teach him/her to wear contact lenses. Shop assistants can refer to the following examples:

Customer: Can you teach me how to put them on?

Shop assistant: Of course. Ok, first, make sure your hands are clean. Put the lens on the index finger to keep balance. Look down and gently place the lens on the eyeball. Blink to make sure it's comfortable (of course. First of all, your hands should be clean, put the lens flat on your index finger, look down, gently put the lens on your eyeball, and then blink a few times until you feel comfortable.

Customer: Is there a time when I can't wear them?

Shop assistant: You shouldn't wear them to sleep. If you swim, you can't wear them to open your eyes underwater (you shouldn't sleep with contact lenses, you will open your eyes when you swim, and you can't wear contact lenses).

Optical shop-problem (eye problem)

The customer took the faulty glasses to the optical shop and hoped that the clerk would provide a solution. What about the clerk?

Case 1: The glasses frame is too tight.

The customer complained that his glasses were too tight and made him feel uncomfortable. Clerk can refer to the following examples:

Customer: My glasses give me a headache. I think they are too tight for my ears (my glasses are tightly clamped on my ears, which may give me a headache. )

Shop assistant: Let me see if I can help you adjust it. I'll bend them a little outward (let me see if I can adjust the glasses frame and bend it outward) … let me put them back. How do you feel?

Customer: Yes, I feel much better. I really appreciate it． How much is that (much better, thank you, how much is that)?

Shop assistant: It's free.

Case 2: The glasses frame is too wide.

Customers complain that the glasses frame is too wide. What should a shop assistant do?

Customer: I sat on my glasses, so the frames became loose, and now they keep falling off.

Shop assistant: Let me see if I can help you adjust it. I'll bend it a little.

Situation 3: The lens falls off.

Customers complained that the camera kept dropping suddenly. How did the clerk solve it?

Customer: The lenses of my glasses always pop out.

Shop assistant: Oh, the frame around the glass is loose. I'll tighten it for you (the ring is loose, I'll tighten it for you).

Customer: Can you stop it from happening again?

Shop assistant: I can put some glue on the screw to prevent it from loosening, but if you want to change the lens later, it will be difficult to take it out. But it will be more difficult if you want to take out the lenses and change them in the future.

Customer: OK, then tighten it.

Dialogue: Glass-making materials (plastic and natural)

conversation

Customer: Shop assistant.

Hi, can I help you?

Hello, can I help you?

Yes, I want to buy some glasses frames.

I want to buy some glasses frames.

What color do you like?

What color do you like?

C: It's gray.

grey

S: OK. This color goes well with your face. Rectangles became popular this year. Do you prefer plastic or metal?

Ok, this color suits your face very well. Rectangles have become popular this year. Do you prefer a plastic frame or a metal frame?

C: I like plastic ones. Board games are my favorite.

I like plastic hangers. Plate rack is my favorite.

Didn't you see the picture frame? Its temples are made of memory metal, and its end covers are made of resin plate, which is of very good quality.

Do you see this frame? Its legs are made of memory metal, and its foot covers are made of resin plate. The quality is very good.

Plastic is good, too. They are suitable for sports.

The plastic frame is also very good. Very suitable for sports.

C: Then I'll take both.

Then I'll buy both.

Thank you. Each 80 yuan; So the total is 160 yuan.

Thank you. Every 80 yuan is *** 160 yuan.

C: Can you give me a discount?

Can you give me some discount?

Sorry, sir, if you buy more than 30 pieces …

Sorry, if you buy more than 30 pieces. ...

C: That's all right. These are my samples. If my customers like it, I will come back and buy more.

That's all right. These are just samples. If my customers like it, I will buy a lot of goods back.

S: You are always welcome.

Welcome to visit next time.

(Two days later, the customer came to the store again. )

Two days later, the customer came back here.

Good afternoon, sir. Nice to see you again.

Good afternoon, sir. Nice to see you again.

C: Nice to meet you, too. My client is very satisfied with the glasses. So this time I'm going to buy 100 each. You should give me the best price.

Nice to see you again, too. My customers are very satisfied with these goods, so this time I want to buy 100 pieces each. You should give me a favorable price.

Ok, no problem. You can give 15 discount.

Ok, no problem. Let's give you a 15% discount.

C: All right. The total is 8500 yuan.

Ok, that'll be 8500 yuan.

S: Just a moment, please, sir. Look at this! It is made of turtles. Elegant and natural, isn't it?

Just a moment, please, sir. Please look at this kind of picture frame. It is made of tortoiseshell. It looks elegant and natural, doesn't it?

No, I don't like it.

I don't like this model.

S: Never mind. You're always welcome.

That's all right. Welcome to come again.

Situation dialogue: Glass-making materials (metal)

Dialogue 1

Customer: Shop assistant.

Hi, can I help you?

Hello, can I help you?

C: I want to see the metal frame.

I want to see the metal frame.

S: We have all kinds of frames, such as titanium, gold, silver, copper and so on.

We have all kinds of frames, such as titanium, gold, silver, bronze and so on.

C: I think ...

I want to see. ...

What color do you want, black or silver?

Which color do you prefer, black or silver?

C: Silver is better. This color is very popular in our country. Ellipses are very popular this year. What is the price?

Silver is better. This kind of silver is very popular in our country, and the oval shape is very popular this year. What is the price?

Shop assistant: One RMB in 200 yuan.

RMB per 200 yuan.

C: Here is the money.

Take the money.

S: Please keep your change and receipt.

Please give me your change and receipt.

C: Can you give me the receipt?

Can I have *?

S: Of course. Here you are.

Sure, here you are.

Dialogue Tw

Hello, can I help you?

Hello, can I help you?

C: I want to buy some glasses frames for my clients. Can you show me the samples?

I want to buy some glasses frames for my clients. Can you show me a sample?

What brand do you like?

What brand do you want?

C: I like this brand.

I like this brand.

You made a good choice. ABC Company is famous for their glasses. Buyers speak highly of it.

Your choice is good. The glasses of ABC company are very famous. Buyers usually speak highly of their products.

Yes, I want five.

Ok, I want five.

100 one piece. That's 500 yuan.

100 yuan each, one 500 yuan.

Oh, it's too expensive.

Oh, it's too expensive.

S: But the quality is very good. This is a well-known brand.

But the quality is quite good. This is a famous brand.

C: I'll look around first.

Then I'll look around first.

S: Welcome to come again.

Welcome to visit again.

Common expressions of discount:

Some Practical Expressions of Rebate

1. Sorry, but I can't give you any discount.

Sorry, there is no discount.

I'm sorry, we can't reduce the price any more.

Sorry, we don't give discounts.

Our price is fixed.

This is a firm price, and we don't bargain.

4. sorry; We can't reduce the price any more.

Sorry, we don't give discounts.

5. What is your bottom line price? What's your lowest price?

What's your lowest price?

You may get a better price if you pay now.

If you pay in one lump sum now, the price can be discounted.

7. Sorry, this is the last one at this price.

Sorry, this pair is the only one left at this price.

8. We can only reduce the price by 5% at most.

We can reduce the price by 5% at most.

9. What is your general price range?

What's the price you need?

10. There is no room for reduction.

There is no room for further price reduction.

Quotation and payment:

Offer and payment

1. You can make an offer.

Please quote.

We lost money in business.

We have already lost money.

In view of our friendship and long-term cooperation, if you pay by cash instead of check, we can give you a discount of 10%.

In view of our friendship and long-term cooperation, if you pay by cash instead of check, we can give you a discount of 10%.

Pay by cash/cheque/letter of credit/letter of credit.

Pay by cash, check or letter of credit.

The cashier is over there.

The cashier is over there.

Dialogue 1

S: Welcome to our shop. what can I do for you?

Welcome to visit. what can I do for you?

C: The glasses over there look beautiful. How much are they?

The glasses over there look beautiful. How about the price?

Shop assistant: 4800 yuan.

4800 yuan.

Oh, it's too expensive.

Oh, it's very expensive.

S: Then you can make an offer.

Then you can make an offer.

C: I said it was worth 200 yuan.

I think it's worth 200 yuan.

You're kidding. The quality is very good. It is made of pure gold. My boss bid 5000 yuan. If I lose money in business, I will lose my job.

You're kidding. This product is of good quality and is made of pure gold. My boss's asking price is 5000 yuan. If I sell at a loss, I will lose my job.

C: I understand.

I see.

Dialogue 2

Good morning, Mr. Smith. Nice to see you again.

Good morning, Mr Smith. Nice to see you again.

C: Nice to meet you, too.

Nice to see you again, too.

How is your business?

How's business?

C: Not bad. Same as before.

Not bad, almost as usual.

S: What do you want this time?

What do you want to buy this time?

C: I like the tortoise frames produced by your factory. We bought 2000 pieces last month. I'll take 3000 this time.

I like the tortoise shell frames produced by your factory. We bought 2000 last month. I want to buy 3000 this time.

S: In view of our friendship and long-term cooperation, we can give you a 10% discount if you pay in cash instead of by check.

In view of our friendship and long-term cooperation, if you pay by cash instead of check, we can give you a discount of 10%.

C: All right. That's a picture of 88 yuan.

Well, that's 88 yuan.

S: That's right. Just a moment, please. Let me calculate ... The total is 250,800 pounds. Since we are old friends, let's round it to 250,000.

Ok, just a moment, please. I'll do the math. A * * * 250,800 yuan. Since we are old friends, let's just give you a discount of 250 thousand.

C: Thank you very much.

Thank you.

The cashier is over there.

The cashier is over there.