1. Deepen the implementation of the company's rules and regulations and the customer service department's systems

Based on the rules and regulations initially improved in xx, the focus in 2013 is to deepen the implementation ,To this end, the customer service department deepens its ,knowledge and understanding of property management based on ,the company’s development status. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department also promptly adjusted the relevant systems of customer service work in order to better adapt to the new situation.

2. Integrate theory with practice and actively carry out training for customer service personnel.

Use the regular meeting time of the customer service department every Friday to strengthen the training of personnel in this department. The training work is based on the actual problems encountered in the work during the week. In this way, the combination of theory and practice is achieved, so that each customer service staff has a deeper understanding of the "service concept".

3. Handling of daily repair reports

According to the workload statistics every weekend, "daily reception" of various forms of repair reports reaches more than ten times. Actively dispatch workers according to the content of the repair report, and strive to solve the problem in the shortest possible time. At the same time, follow-up visits will be made in a timely manner based on the completion status of the repair report.