1。 You should report the case to the insurance company in time for investigation and filing. If it is confirmed that the accident is caused by the quality of the car itself, you should claim compensation from FAW, and FAW's product insurance company will contact you to discuss the claim according to the appraisal results.
2。 Otherwise, if the spontaneous combustion is not caused by quality reasons, you can claim compensation from the insurance company according to the spontaneous combustion insurance included in the insurance coverage of the insurance company, and the insurance company insured your car will survey and determine the damage for you according to the terms of the insurance contract signed with you.
3。 If it is the manufacturer's compensation, the insurance company should also bear the "partial" compensation that belongs to the insurance responsibility of the insurance company's spontaneous combustion insurance.
The claim procedure for auto spontaneous combustion is as follows:
(1) Report the case
? 1. Drive to the insurance company with insurance policy, driving license and driver's license. If the car can't drive any more, you should protect it.
? 2. Fill in the vehicle accident registration form and accident notice in the claims department.
(2) Fixed loss
? Take the vehicle accident registration form to the claim adjuster in the claim department and give them a copy. If the vehicle loss falls within the compensation scope of spontaneous combustion loss insurance, the loss adjuster of the insurance company will determine the repair items and expenses and give you a "loss list". Please note:
? A, don't miss the maintenance project.
? B, the repair fee should not be set too low, in case it is not enough when repairing the car.
(3) repairing cars
? 1. Send the car, take the damage list and give it to the repair shop. The garage will give you a "pick-up slip" as a proof of picking up the car.
? 2. Pick up the car. After the repair, pay the repair fee with the car bill, and ask the repair shop for: repair invoice, consignment note, construction bill and material list (all of which must be stamped with the official seal of the repair shop).
(4) Submission of documents
? Notice of danger, loss list, repair invoice, entrusted repair list, construction list, bill of materials, claim list, etc. shall be submitted to the claim department of insurance company.
(5) Get compensation
? After handing in the certificate, you will receive a claim notice from the insurance company, and bring your ID card and vehicle accident registration form to settle the claim.
Documents required for auto spontaneous combustion claim
1. Danger notification: provided by the insurance company and filled in by the insured. If the owner is a unit, it needs to be stamped, and if it is an individual, it needs to be signed.
2. Maintenance order: provided by the insurance company, filled in and stamped by the repair shop. If the owner is a unit, it needs to be stamped, and if it is an individual, it needs to be signed.
3. Loss determination sheet: provided and filled in by the insurance company, and submitted to the insurance company after being used by the repair shop.
4. Maintenance invoice: provided by the repair shop.
5. Construction Sheet: provided, filled in and stamped by the repair shop.
6. Material list: provided by the repair shop, filled in and stamped.
7. Statement of compensation: provided by the insurance company. If the owner is a unit, it needs to be stamped, and if it is an individual, it needs to be signed.
★★★★★★★★ This is the actual procedure for handling the actual case of automobile spontaneous combustion claim according to law, which is basically unified throughout the country. If there is a reliable relationship between the manufacturer and the public security at the time of appraisal, you may be satisfied with the amount of compensation, but the claim procedure for auto spontaneous combustion is still the same. I hope my answer is helpful to you. ★★★★★