Legal basis: Article 12 of People's Republic of China (PRC) Railway Law. Railway transport enterprises shall ensure that passengers arrive at their destination stations according to the dates and trains specified in the tickets. If the passenger cannot take the train according to the date and number specified in the ticket due to the responsibility of the railway transport enterprise, the railway transport enterprise shall, at the request of the passenger, refund all the fare or arrange to transfer to other trains that arrive at the same destination station.