Hello everyone! My name is * * and I'm * years old. I work in the sales department of ICBC, party member, with a bachelor's degree. I'm competing for the position of personal account manager.

My competitive advantage:

1, with a strong sense of responsibility and dedication. Since then, he has worked as a cashier and accountant, which made him love his work and take it seriously and responsibly. The cashier has passed the provincial-level expert in counting money, and there are no major mistakes in his business. In 20XX, he was rated as "excellent clerk" of the branch. I always feel that as a young man, there should always be something to pursue. The wave of reform has come, and it cannot be avoided. The heavy responsibility of history falls on our shoulders. We must face up to the difficulties, work hard and devote ourselves fully. Personal account manager is a new topic for me, but I believe in my ability. If I can take this post, I will study hard, consult modestly, constantly adjust myself and strive to be an excellent account manager.

2. Have certain public relations ability and good social relations. I am modest, but I am never timid, and I have a strong ability to work independently. In my own life, I have made many friends, such as the director of the office of the securities company, the director of Rugao city center and the director of the bureau branch. And I'm iron. And I am responsible for attracting investment in the town government, which is also an advantage. Zhu, the deputy director of my hometown blade factory, is an old enemy of my family and has a good relationship. My uncle is now a county magistrate. He used to work in Rugao, and sometimes he could provide some help. I am convinced that with my own efforts and support from all sides, I can do this job well.

My goals and tasks. If this competition is successful, I will try my best to improve the quality service, tap the market potential, strive for quality customers, and fully expand the personal housing loan and personal consumption loan market. My goal is: 10,000 loans a year. If the competition is successful, I will work hard in the following aspects:

1, adapt to job-hopping as soon as possible. The first is proficiency in business skills. This is the key. If you are not familiar with business knowledge, you can't talk about any service and marketing. Not to mention customer development. Followed by marketing skills. In the position of account manager, it is not only quality service, but also a kind of marketing. We face many kinds of customers every day. We should be good at extensive communication and exchange with them, gain insight into customers' ideas and provide them with satisfactory services. "The relationship between the account manager and the customer is not only a business relationship, but also a human relationship; The service of the account manager should be creative and ahead of the customer. " Then under the guidance of this concept, through the study of business and the accurate grasp of market conditions, we can provide reasonable suggestions to customers. We can't stop cooperating with customers in "catering public relations". Customer relationship marketing transcends business philosophy and embodies a new marketing culture. In essence, it embodies the recognition of the concept of "customer-centered", rather than the superiority of "self-centered", which remains in the bones. It should truly reflect the humanistic care of banks for customers and the love of bank-enterprise relations. This kind of marketing is based on the present and focuses on the future. Being kind to customers means being kind to yourself; Enhancing customer value means enhancing self-value.

2. Actively market and tap customer resources. First, actively seek developers with good reputation and strong strength as mortgage partners, seize the personal housing loan market through quality services, and strengthen ties with development companies. For example, although some urban areas have been demolished and rebuilt, there are still quite a few areas that need to be rebuilt. In order to create a civilized city, Rugao Municipal People's Government will further intensify the transformation of the old city this year and next. We should be good at seizing opportunities. Modern real estate development company plans to participate in the transformation of the north side of Yuejin East Road. He and I are old acquaintances and have the possibility of cooperation. Second, attach importance to the second-hand housing loans. At present, the demand for second-hand housing loans in our city is still in a prosperous period. Third, take the mortgage of business premises as the breakthrough of personal loans, and seek the rapid expansion of volume.

3. Actively communicate with the Housing Reform Office. Intensify publicity for some enterprises and institutions that have financial resources but have not yet applied for housing provident fund, and strive to open an account in our bank as soon as possible. And for the units whose collection ratio is less than 12% (conditional 18%), they will conduct door-to-door publicity and mobilize the units to pay in place.

4. Increase the expansion of new and old products. The fierce competition from all walks of life urges us to do a good job in the marketing of existing products and constantly introduce new products to meet market demand.

(1) Intensify the publicity of pledge payment of certificates of deposit with little risk to ensure that they can be handled at any time.

(2) Visit administrative institutions to learn about people with loan demand and repayment ability, and take the initiative to attack. Expand the credit market.

(3) At present, automobile consumption loans in our city are in the ascendant, and Bank of China has taken the lead. We should catch up, strengthen the automobile dealer alliance and brand our banks. Civil servant's home

5. Strengthen the maintenance of customer relationship. Customer classification management is the main content of account manager's customer management. According to the principle of matching input and output, different management strategies are implemented for different customers and targeted. The competition in today's financial market is particularly fierce, and the existence of various uncertain factors requires us to continuously strengthen contact with customers and establish deep feelings with them. Only in this way can we ensure the vigorous vitality of marketing work. Our career will develop.

Please rest assured that whether I succeed or not, I will, as always, give full play to my light and enthusiasm for the development of ICBC.

Thank you!

Dear leaders, judges and colleagues,

First of all, I sincerely thank the leaders and comrades for providing me with such an opportunity to show myself and compete fairly. I remember the great philosopher Socrates once said, "The happiest thing in the world is to fight for ideals." Today, in order to pursue the development with Yongan Property Insurance Company and realize the ideal of life value in hard work, I resolutely embarked on this challenging platform and participated in the competition of the deputy manager of customer service department. At this moment, what I want to say most is: "Please believe that I can do it". (firm and powerful)

In order to make it easier for everyone to have a more comprehensive understanding of me, let me briefly introduce myself first:

My name is xx, xx degrees, and I am a party activist. I joined xx Central Branch of xx Property Insurance Co., Ltd. in xx as the deputy manager and manager of the business development department.

Today, I am so confident because I have the following advantages:

First of all, I love my job and have strong working ability.

I remember someone once said that there are many reasons for not doing well, but we should do well.

Work, just two words is enough, that is love. Although my time in the company is not long, I deeply love my job. * Over the years, it is this love that has inspired me to sweat, work hard and display my talents. Because of my outstanding performance in my work, I won the honorary title of exhibition elite and exhibition expert. And because I have been the head of the department, presiding over the daily work, and also improving my management ability, these are strong guarantees for me to do a good job in the future.

Secondly, my comprehensive quality is very good.

I have a strong character of "heavy snow overwhelms pines and cypresses, and pines and cypresses are tall and straight". I can bear the pressure and challenges of heavy work and never bow to difficulties; At the same time, I am modest, can unite and lead everyone to do a good job, and have a good mass base; In addition, I have just turned 30, and I have the unique enthusiasm and drive of young people, so I can work creatively.

Dear leaders, the customer service department is an important department of insurance companies. In today's increasingly fierce competition in the insurance industry, the quality of customer service is closely related to the development of the company. Today, if I win the competition thanks to everyone's trust, I will keep my responsibilities in mind and live up to expectations, and strive to achieve the following three goals: 1, and the settlement rate will be controlled above 85%; 2. Realize the smooth connection between compensation collection and finance; 3. For small claims with small "target", realize on-the-spot payment. To this end, I will spare no effort to do the following work:

First, put yourself in a correct position and be the assistant and staff officer of the manager.

To be an assistant manager, the most important thing is to recognize the role, put it in a correct position, and actively cooperate with the manager to do a good job in the department. I want to start from the overall situation of work, work around the center of the department, sincerely talk about unity and dedication, take the initiative to refuse to take credit, and be a good consultant and assistant to the manager. And take the initiative to do a good job in the background, and do your duty without exceeding your authority; Make up the position, not offside, and do the work wholeheartedly.

Second, strengthen management and improve performance.

There is a saying that "strictness leads to prosperity, while looseness leads to decline". I want to strengthen the management of departments and employees under the leadership of the manager. It is necessary to establish and improve various rules and regulations, strictly implement scientific management norms, strengthen the evaluation and assessment of employees' performance, demand benefits from management, and promote benefits through management, so as to finally achieve the best management effect of "one plus one is greater than two"; At the same time, I will also pay attention to people-oriented, implement humanized management, and strive to build a United, harmonious, healthy and efficient collective.

Third, strengthen service and sincerely touch customers.

Customer service department deals with customers every day. The words and deeds of employees not only represent individuals, but also represent the overall image of the company. Especially in the claims cases we contact, customers often feel anxious because they are out of danger. At this time, it is even more necessary for our customer service staff to establish the concept of "customer-centric". Whether you receive a call from a customer or visit, you should be warm and thoughtful, sincere, smile and answer questions, try your best to help customers solve practical problems, and touch customers with our excellent service.

Fourth, be rigorous and meticulous, and do a good job in daily work.

There is a saying that "details determine success or failure". The back office work involves the collection of documents, the preparation of compensation cases, the collection of compensation, etc., which is trivial and needs our careful attention. At work, I will strictly ask employees to do a good job in file management of claims cases, prepare claims cases according to the requirements of technicality, standardization, integrity and neatness, and integrate strict requirements into all aspects of work to improve the quality of work.

Fifth, service innovation to better meet the needs of customers.

First of all, we should strive to innovate services and make it convenient for customers. In the process of business acceptance, we should vigorously carry out the first question responsibility system and implement the comprehensive teller system. Let every comprehensive teller independently complete the "one-stop" service of billing, collecting money, receiving claim data, compiling claim cases and paying compensation, change the single service mode in the past, and make our service more distinctive, convenient, faster and more effective. Secondly, we must strive to speed up the requirements for innovative service content. In the process of accepting claims, it is necessary to fully implement the standardized "quick handling methods for simple cases" to ensure that cases are handled in a timely manner. Moreover, on this basis, we will extend the special services such as "always standing", "green claim channel" and "limited payment". For all cases with complete procedures and clear responsibilities, we should immediately carry out the preparation of compensation cases, so that customers can get compensation on the spot after a short break.

Finally, strengthen communication and improve work efficiency.

The claim settlement work is not completed by the customer service department independently, and it needs to be coordinated with other departments. So at work, we should communicate with the financial department. Through communication, relevant departments can further understand the situation, clarify their responsibilities, and then eliminate internal friction in work, improve execution, further improve work efficiency, and achieve smooth convergence of work in order to better serve customers.

Comrades, facing the vast blue sky, the eagle chose to fly bravely; Facing the surging waves, the sailors chose to fight; Today, facing the booming insurance industry, I chose to work hard and invest! I sincerely hope that I can be your choice!