Store management summary report 1
20____ is an extraordinary year for our shopping mall. Facing the huge challenge of the expiration of the store lease, we sized up the situation. All the staff overcame the difficulties, withstood the pressure, found their own way out, and moved out of Guangling Road with a 10 year foundation, which opened a new situation and opened a new chapter in the future of the store.
Summary of store work in 20 minutes:
In the year of 20____, the store realized total sales of RMB _ _ _ _ _ _, gross profit of RMB _ _ _ _ _ _ _ _ _ _ _ _, and total commission of RMB _ _ _ _ _. The average monthly salary of ordinary employees is RMB _ _ _ _ _ _ (excluding seniority salary and insurance subsidy), which is above the average salary of employees in the company last year. Although the total sales volume decreased year-on-year, we are also pleased to see that from the opening of the store in June to the end of the year, the stores are growing steadily every month, with full growth potential and gratifying signs.
20____ years, strengthen employees' understanding and learning of corporate culture. We realize that corporate culture has a deeper and longer impact on employees. Give full play to the function of corporate culture to guide, educate and unite employees, and enhance the cohesion and creativity of employees. Strengthen the construction of employees' professional ethics, establish the ideal and belief that employees agree with the corporate culture of the store, and guide employees to participate more in charity. Clarify the team concept: it is the responsibility and obligation of every member of our team to help each member of the team make progress.
20____, carry forward the tradition of seeking truth and being pragmatic, and inherit the inheritance of accumulated wealth. In the grass-roots work of the shop, I deeply realized that only pragmatism can find the problems in reality and only pragmatism can solve the problems in reality. In view of the defects existing in the computer sales process of storefronts, this paper finds contradictions, puts forward problems and puts forward targeted solutions, so as to further improve the sales process, further expand the functions and improve the scientific and information management level of storefronts.
20____ years, in view of the low passenger flow after opening the house. The store actively responds to every promotion activity of the planning department. Under the leadership of the store management department, the store launched the promotion of monthly activities, actively distributed activity leaflets, and patiently explained the activities, promotional goods, preferential goods and gifts to customers. Through effective publicity, the influence of the storefront in nearby residential areas has been expanded, and the distance with the nearby people has been narrowed. Due to the publicity of various activities in place, the passenger flow problem after the relocation of the store has been effectively solved, and it has increased month by month. Other problems such as price, service, environment and characteristics are being solved step by step in an orderly manner.
20____, to carry out the construction of the membership team. The idea is to consolidate old members, develop new members and promote non-members. 306 new membership cards were issued within six months after the relocation and opening, and the coverage and distribution of members continued to expand. Based on the loyalty of old members, guide the development of many new members, drive more non-members to join the customer base of the store, and expand the membership team of the store. Through the establishment of membership files, the membership team has been condensed, the popularity of membership cards has been enhanced, and the recognition and support of members have been further won.
20 _ _ _ _ working ideas:
In another 20 years, the task we face is still very arduous. We still have to make great efforts to achieve sales growth, gross profit growth, commission growth and profitability improvement. In this regard, it is necessary to further enhance employees' sense of hardship, responsibility and innovation, and seriously guide, solve and implement them.
In 20____, we must persist in emancipating our minds and be brave in innovation. Unify employees' thoughts in emancipating their minds, broaden employees' sales ideas in a broad field of vision, break through sales bottlenecks in innovation and enterprising, and promote sales progress with great ideological emancipation and great conceptual change.
In the next 20 years, we must adhere to scientific development and leap-forward development. Based on the reality of the store, vigorously promote the publicity and sales of the company's own brand, change the sales thinking of employees, change the consumption habits of customers, and create a new situation of store profitability.
In the year of 20____, we must insist on the manager's drive and the employees' follow-up, seize the new opportunity of medical insurance for pharmacies in the county, do everything possible to strive for medical insurance, optimize services, develop members, and enhance the stamina and vitality of the store's sustainable development.
20____, we must insist on stabilizing and improving store sales as the starting point and foothold of all work, and ensure and improve employee income as the top priority of all work. The development of stores is to increase employees' income, which depends on the development of stores, and the fruits of store development can make employees gain benefits.
In the year of 20____, we should persist in strengthening and innovating store management, establish and improve the expression mechanism of employees' demands, never conceal any emotions and contradictions of employees, attach great importance to the implementation and settlement of employees' demands, carry out in-depth investigation and resolution of employees' contradictions and disputes, safeguard employees' legitimate rights and interests, avoid contradictions and cover up problems, and take it as our responsibility to create a harmonious and stable working environment. To ensure sales growth and promote sales growth as the primary responsibility, to improve employee income and store profitability as the central task. To customers: provide high-quality products and professional services; For employees: build a platform to realize self-worth; For the company: create a reasonable maximum profit return.
Store management summary report II
As a manager, through my work experience, I understand a truth: for a retail store with good economic benefits, there must be a professional manager; Have good professional knowledge as the backing; There must be a certain management system. Observe carefully and communicate with customers attentively. At the same time, I earnestly implement the company's business plan and convey the company's business strategy to every employee correctly and timely.
I do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their specialties, and live within our means. Enhance the cohesiveness of the store and make it a United group. Sincerely caring for your employees can make them work with me with peace of mind.
Through many channels, we have learned the information of our peers, so as to know ourselves and ourselves, make our work more targeted and avoid unnecessary losses. In fact, the word "lead by example" is not spoken or shouted, but made. As long as you let your employees see that you are more active and hardworking than them, then they will know what they should do. I constantly instill in employees a sense of the overall situation and do things from the overall interests of the company. Attract customers with thoughtful and meticulous service. Give full play to the initiative and enthusiasm of all employees, create a good shopping environment for customers, create more sales performance for the company, and lead employees to do a good job in every link.
First of all, we should do a good job in daily cleaning to provide customers with a comfortable shopping environment; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language. Nowadays, the management of the store is gradually becoming scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will run our store with more exquisite and skilled business.
In the face of next year's work, I will always keep a clear head, straighten out next year's work ideas, and strengthen daily management, especially the management of basic work; Strengthen employee training internally to improve the overall quality of employees; Establish a high degree of loyalty to the company, love your job, take care of the overall situation, do everything in a down-to-earth manner, do every job well, think of the company in everything, and contribute to the company's overall improvement of economic benefits.
Workshop management summary report 3
As the bell rings, _ _ _ _ has become history. My work this year is mainly divided into two aspects:
On the one hand, 1-9 months accumulated performance yuan in warranty work. Obey the arrangement of company leaders, pay close attention to the key points of work, actively cooperate with after-sales work, and strive to complete the warranty task. This year, Chery's after-sales warranty policy is very strict, and new warranty policies are introduced every month, which makes the work more difficult. But in practical work, I constantly sum up my work experience and learn the essence of business policies to avoid unnecessary losses to the company due to misjudgment of warranty parts. Flexible operation of non-warranty parts warranty work, strive for the company's profit, thus improving personal wages.
Secondly,11-1February, due to the needs of the company's work, I was transferred to the spare parts work according to the arrangement of the company's leaders. Overcome the shortage and pressure of spare parts business ability, study spare parts business knowledge hard, improve business ability level, and improve the working ability and ideological quality of department employees. Actively communicate with spare parts companies, solve the problem of spare parts that could not be fixed or returned before, change the phenomenon of missing and disassembling parts before, and avoid missing and wrong assembly. In the case of vigorously compressing inventory, ensure that inventory reaches the standard rate and improve the turnover rate. Put an end to user complaints caused by spare parts. Accumulated orders of _ _ _ _ yuan in two months, and completed delivery of _ _ _ _ yuan. We will strive to continuously compress the inventory and consume the dull parts in the inventory!
_ _ _ _ is an extraordinary year, and it is also a year in which opportunities and challenges coexist. Under the influence of the financial crisis in Europe and America and the adjustment of China's financial policy, people are tightening their pockets and looking forward to the future. The automobile market has ushered in a cold winter. In such a difficult environment, under the correct leadership of the general manager and the efforts of leaders and employees at all levels, the company has braved the wind and waves and developed steadily. Sales and after-sales performance have improved compared with previous years.
Looking back on the past year, I got more exercise, learned more knowledge, made more friends and accumulated more experience through my work. Of course, I also found my own shortcomings through many profound lessons.
_ _ _ _ The annual work plan mainly aims at 6s management of accessories: sorting, rectification, cleaning, sweeping, literacy and safety. The parts department should maintain regular sanitation, cargo handling and safety precautions to keep it clean and orderly. On the other hand, it is the management of parts procurement, sales and warehousing, warehousing management, inventory management and operation management. Maintaining a reasonable level of inventory compliance rate and inventory turnover rate of spare parts companies not only meets the assessment requirements of manufacturers, but also avoids excessive backlog of funds, maintaining good spare parts turnover and rational use of funds.
Workshop management summary report 4
Stores are the pillar profit source of chain enterprises, and the standardized operation and management of stores has always been a pain in the hearts of many enterprises ... How do stores establish systematic operation and management standards to lay the foundation for their sustainable profitability? As a store manager, I would like to talk about my experience in store management, mainly in the following three aspects:
First of all, the display management of shelf goods. The premise of all displayed goods is to have a sense of cleanliness, leaving a bright, neat and energetic impression on customers who choose goods in the store. To keep the goods clean, it is necessary to keep the shelves, counters and packaging clean. Secondly, the display of goods, such as pile display, end shelf display, shelf display and so on. On-site display: Only when the goods pile up like mountains can customers feel a lot of charm. On-site display: generally display brand goods or seasonal goods. As the name implies, seasonal goods are goods sold in a specific season to gain profits and promote the prosperity of the whole supermarket. At this time, it is necessary to use the brain and body to perceive seasonal changes. Shelf display: generally used to display a wide variety of goods, shelves have multiple levels. Attention should be paid to the receipt of goods one by one, the top-down distribution of brand series, the principle of first-in first-out when replenishing goods, and the display of new products should pay more attention to such goods.
Secondly, the management of middle-level personnel in the store. The middle managers and foremen in the store are like the arms of the manager. They should build a bridge between employees and store managers. Middle-level managers in stores must improve their own quality and management level, especially be familiar with and master the daily assessment standards, methods and processes of daily assessment points, and drive employees to actively implement and do important links such as business counseling and assessment feedback, so as to become proactive and qualified assessors. Secondly, the key to the implementation of the staff assessment rules is that the person in charge of the store should attach great importance to it, strictly supervise the assessment procedures of middle-level employees, carefully plan, organize implementation, arrange layout and inspection, and incorporate this work into the assessment content of middle-level management of the store. Thereby further improving the work enthusiasm and subjective initiative of middle-level and employees.
Finally, how to improve the off-season sales performance. The alternation of off-season is like the alternation between seasons. In the off-season, how to make store sales light but not light, and rise in light? Only by understanding the needs of consumers, guiding the demand through scientific marketing strategies, and then expanding the demand, can we finally improve the sales performance in the off-season. The method is: first, we should change our management concept, establish the consciousness of "there is no off-season in sales", and actively contact manufacturers and suppliers to obtain their support. The off-season price advantage is a major factor to attract consumers. Discounting, buying gifts and increasing the added value of products can attract many consumers who are sensitive to price response. Secondly, when the peak season is over and the off-season is coming, stores must pay attention to communication with group buying customers and do a good job in pre-sales settlement and follow-up sales services for old customers. Open up the sales market again, tap the potential of stores, develop new group buying customers, gain their trust and consolidate, and at the same time lay the foundation for better sales in peak season and expand the group buying customers. Achieve the win-win goal of increasing sales in off-season and peak season.
Workshop Management Summary Report 5
Looking back on the past _ _ _ _ _ _ _ _ _ years.
As a store manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a retail store with good economic benefits, first, there must be a professional manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well.
The specific summary is as follows:
1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude.
Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our East China store with more exquisite and skilled business.
Facing the work next year, I feel a great responsibility. We should keep a clear head at any time and sort out our work ideas for next year, focusing on the following aspects:
1. Strengthen daily management, especially the management of basic work;
2. Increase the training of employees internally, and comprehensively improve the overall quality of employees;
3. Establish a high degree of loyalty to the company, love your job, take care of the overall situation, think of everything for the company, and contribute to the overall improvement of the economic benefits of the company.
4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, get rid of discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.
Summarizing the work of the past year, there are hardships, joys, gains and feelings. I believe that under the correct guidance of the company leaders, the performance of the store will flourish with the development of the company.
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