Support to save hundreds of quick replies: * * Save in the cloud and synchronize manually or automatically as needed. You can help employees unify their caliber and management by setting * * * quick reply.
Effective diversion of visitors: we can guide and divert visiting customers according to different business functions, and guide and divert visiting customers according to different receptionists. We can also use the navigation of consulting content to quickly answer customers' common questions.
Effective response to busy consultation status: when all online work numbers are full, new visitors will queue up in the non-access list; Job number can operate on customers who are not in the access list; Manually access/move into trash can/blacklist, etc.
Establish the connection between job numbers and enterprises: enterprise users can find other enterprises by marketing QQ numbers or keywords; Effectively establish contact with peer enterprises and exchange needed goods (such as travel agency exchange routes and ground connections, etc.). ); When receiving external visitors, you can communicate and negotiate with your internal colleagues at any time to understand the situation.
Enterprise e-mail, offline files/pictures: the system assigns each enterprise an e-mail account corresponding to its account; Support offline file sending; Support sharing and saving to the network disk after uploading; If customers are not online, they can also send pictures.
Remote assistance, audio and video communication: the customer/enterprise initiates a remote assistance request, and the customer service terminal can operate; Enterprises can initiate audio or video calls and support multimedia communication. Embedded online consultation code: professional marketing QQ online consultation icon. You can also have a conversation with the enterprise without installing the QQ client on your computer. Mainly divided into two styles: fixed icon and floating icon. Fixed icon button, which can be set in a fixed position on the web page, can be clicked by visitors to initiate a dialogue. Floating icon, which can be set to float with the visitors on the web page.
View website users and detailed information: you can view the current enterprise website visitors in real time, select a single visitor, view the source of visitors and browse page information, and initiate a manual or automatic dialogue invitation to them.
Website visit statistics assistance: support to view website visits and visit trend charts, as well as customer service staff reception service reports (sessions /QQ sessions, etc.). ) No.1 external, multi-person online: No matter how many job numbers are online in marketing QQ, there will be a beautiful number displayed to the public, and users can choose customer service to start a dialogue as needed. For offline job numbers, they can choose to send short messages to communicate as needed.
Exclusive for subsequent customers can be set: the second visiting customer can only be seen and replied by the "customer service person who chatted with him last time" to ensure that the documentary process is foolproof.
Support seamless transfer of conversation: visiting customers can transfer to the corresponding customer service number, and customers transferred by others can still view the previous message records.
View the visitor's visit trajectory in real time: During the session, you can view the visit information, location, click source, page you are browsing and past reception and service records in real time.
Convenient for existing customers to migrate/add new customers: importing QQ customers in batches quickly and safely; Screening QQ customers by conditions, with a clear purpose.
Effective customer classification service: it can personalize and group a large number of users in multiple levels, mark a single customer with special colors, maintain all-round and multi-dimensional customer relationships, and browse message records: it can support message viewing and management according to job number/message type, etc. Mail records remain in the cloud and will never be lost.
Support to grab the phone during the call: when checking the answering situation of customer service, the customer service supervisor can grab the phone with poor service quality to provide better service to customers.
View the daily work report: you can view the work drawing of the job number; Filter different data according to job number and date.
Visitor Satisfaction Report: Enterprises can set up and start the Visitor Satisfaction Survey in the customer center, and then select the start and end time to query the satisfaction results and export the report for active marketing and business promotion.
Active invitation of online visitors: it can display the current number of online visitors and invited people; Closely combined with online codes, pop-ups invite users.
One-click message sending: you can send messages to a large number of users with one click; Send notifications, promotional information or holiday greetings to your customers regularly; Support to send messages to specific customer groups; Only online customer sending is supported.
1 14 marketing activities: provide integrated display and platform for enterprises; Regularly launch theme market activities to bring traffic and customers to the outside world: enterprises can customize the QQ nickname of 800/400 telephone hotline according to their needs, which is professional and easy to remember, which is conducive to enterprise promotion and unified image display; Tencent certification makes customers feel more at ease.
QQ friends exclusive grouping/support enterprise search: there are exclusive groups in QQ friends list; There is a function of "find merchants" when finding and adding friends in QQ.
Exclusive display of enterprise information card: When QQ users view the personal data of marketing QQ, the contents of enterprise information card will be displayed.
Free customization of chat window: the right area of chat window can be customized by customers according to their needs, and can be set as product promotion, recent hot spots, company pictures, etc. , flexible operation, customers can see the customized content when they open the window.
Enterprise Weibo integrated exhibition: QQ users can see the latest Weibo dynamics of enterprises and choose to listen when talking with enterprises; Ordinary Weibo account needs to pass enterprise certification to bind marketing QQ. We will assist in submitting certification materials.
Development history
On August 20 10, the version of marketing QQ2.0(SP 1) was released, which added the functions of mass sending, regular sending of surveys, and real-time viewing of ongoing conversations and chats.
Marketing QQ version QQ2.0 (SP2) was released on 201165438+10. It added enterprise token to protect the security of marketing QQ account, added enterprise email function, allowed to set the presentation mode of enterprises when chatting with customers, and launched Friend Request for customers imported in batches. Customers who pass this request will display their marketing QQ number in QQ, and their customer data supports right-click menu operation. When sending messages in groups, you can set whether to allow customers to reply to this version directly.
On April 20 1 1, the version of marketing QQ2.0(SP3) was released. By adding the message record and customer management section, the online status of QQ users can be displayed, nicknames and groups can be set for them while adding friends, the history of mass sending can be viewed, multiple mass sending can be created at the same time, the nickname of work number can be displayed when chatting and transferring, and the client supports patch upgrade.
2065438+01June, the version of marketing QQ2.0(SP4) was released, with the addition of enterprise account center, unified setting of enterprise data, new satisfaction survey function, optimization of missed list, direct display of customer geographical location information, exclusive status of missed list, and automatic sorting of customer groups in dialogue window and customer management.
In 2065438+01August, the version of Marketing QQ2.0(SP5) was released, which added support for message exchange with mobile QQ, support for one-to-one conversation of enterprise job numbers, new message filtering function and new online consultation icon setting function of enterprise account center.
On 20 1 1 year 1 month, the version of marketing QQ2.0(SP6) was released, which added the functions of message recording and customer management, advanced search by conditions, one-click group sending of found users, and replaceable customer service without response for a long time.
The version of Marketing QQ2.0(SP7) was released in June, 20 12, which added the functions of supporting inter-enterprise dialogue through marketing QQ, finding and adding marketing QQ customers as friends, setting online consultation icons, and supporting designated customer service/designated customer service groups.
On April 20 12, the version of marketing QQ2.0(SP8) was released, which added the function of sending offline files to marketing QQ, supported mobile phones to receive offline messages from customers, added the function of filtering by conditions to customer pages, supported the customized content on the right side of QQ chat window pages and the function of network diagnosis tools.
On June 20 12, the version of marketing QQ2.0(SP9) was released, which added the functions of checking the source of current visitors to the website, inviting current visitors to visit the website, adding the statistics function of the whole website, adding QQ plus marketing QQ as a friend verification question and answer function, and adding the integration function of enterprise Weibo binding display and authentication;
On August 20 12, the version of marketing QQ2.0(SP 12) was released, which added the local weather forecast function and was compatible with multiple versions. Without upgrading, you can continue to use the original version and optimize the performance of the client. The software response speed is obviously accelerated, which optimizes the software update process and improves the update speed. ;
On September 20 12, the version of marketing QQ2.0 (SP 10.5) was released, which increased the mailbox management of enterprises, optimized office attendance, optimized QQ login management and fixed the group sharing problem.
20 12, 12, release of marketing QQ version QQ2.0 (SP 1 1), adding multi-level grouping function, new label management function and one-click group sending function to customer management.
Marketing QQ2.0(SP 12) was released in June, 20 13, and added functions such as supporting the login of multiple work numbers in the account center, quickly replying to new quick search input, and displaying the number of people waiting in line when customers are waiting for access.
Marketing QQ2.0(SP 14) was released in May 20 13, which mainly enhanced the function of reminding customers to visit.
Marketing QQ2.0(SP 15) was released on July 20 13, which mainly added the combination search of message records and the long-term no reply reminder of customers.
August 20 13, the marketing QQ group sending system was upgraded. The new mass sending system will greatly improve the speed of mass sending. At the same time, in order to avoid harassing users, mass messaging is effective for sending QQ numbers that are friends with enterprises.
Marketing QQ2.0(SP 16) was released on September 20 13, adding C2B offline file transfer to support image roaming.
Marketing QQ package: Gold package and silver package are suitable for enterprise users who need to manage a large number of users, and enterprises with limited daily customers such as company-to-company enterprises. The maximum number of friends is 65438+ 10,000, and the unit price of 50,000 friends' work number is 1.500 yuan (starting from work number 3). 750 yuan (starting from job number 6) Package Comparison Gold Edition Silver Edition 4. 00/ 800 has the lowest number of jobs, 3 jobs and 6 jobs, and the unit price is150014251350 750, the maximum number of jobs is 50 50, the maximum number of friends is 1005000, and the number of group messages is unlimited. Investigate the unit price of 0.02 0.04 group MMS unit price of 0.06 0. 12 message record preservation, permanent purchase for three years, free for one year, and take it with you.
The customer's purchase application constitutes its commitment and guarantee to Tencent that it will not infringe the rights of third parties. At Tencent's request, the applicant should provide the registration results and other supporting materials of relevant state administrative organs (referring to the State Administration for Industry and Commerce, Trademark Administration, civil affairs departments, national compilation organs and other legal name registration administrative organs); Tencent has the right to refuse the purchase application or suspend the license if the applicant cannot provide the above supporting materials.
The purchase applicant shall legally apply for using Tencent marketing QQ, and shall not use Tencent marketing QQ for infringement and illegal acts; Otherwise, Tencent has the right to terminate the license of software products at any time, and will not refund the fees paid by the purchase applicant. According to different types of users and industries, the materials to be submitted are also different. The specific list can be consulted with local dealers. Non-sensitive industries: enterprises: if there is an enterprise website, submit the Business License and ICP Filing Certificate; Website store: a) submit "resident ID card" and "store information (such as website, proof that he is himself)"; B) Paipai and Taobao stores must have conducted physical transactions for more than three months, and have physical transaction records within three months, with a grade of more than one diamond; C) Personal website: Submit the Resident Identity Card and ICP Filing Certificate. Personal website, submit "Resident Identity Card" and "ICP Filing Certificate". Qualifications to be submitted for sensitive industries:
Sensitive industries are mainly concentrated in financial management, futures securities, judicial expertise, medicine and health, plastic surgery and health care products, adult products, cosmetics, agriculture, forestry, animal husbandry, fishery and services, which have potential risks or need franchising. According to the requirements of the relevant state departments, we reserve the right to further explain and implement. Require enterprises to submit relevant licenses, such as: securities qualification certificate, medical institution practice license, health food business enterprise hygiene license, etc. Marketing QQ client