In carrying out the "Hospital Management Year" activities, hospitals have continuously strengthened their management, updated their service awareness, and put forward a new concept of "making patients happy to see a doctor", striving to ensure the basic medical needs of urban people and build a harmonious doctor-patient relationship. Establish urban and rural medical groups, establish a green channel for referral, and implement preferential relief policies for farmers' patients, so that farmers can afford to see the disease and see it well; Introduce the maximum price of four single diseases, such as simple appendicitis and cesarean section, to reduce the cost of patients; Rectify clinical drug use, reduce the proportion of drug funds, and rationally treat diseases and drugs; Implement the "doctor-patient communication system", formulate the code of conduct such as "Ten Standards for Quality Service of Medical Staff", and carry out the service of "five understanding and five knowledge" so that patients can see the doctor clearly in our hospital; Open a green channel for first aid and receive emergency ambulances free of charge in the city; The opening of the Second Hospital of Harbin Medical University and the remote video medical consultation centers of major hospitals in Beijing has enabled the majority of difficult and serious patients to get the diagnosis and treatment of provincial and national experts without leaving home, bringing good news to the people of Heihe.

Since 2003, the new leadership team has taken a series of measures to manage, manage, reform and promote development, which has accelerated the pace of hospital progress and strengthened infrastructure construction, and hospital work has entered a period of rapid development. Put forward the slogan of "patient first, service first, quality first, reputation first", established a "patient-centered" diagnosis and treatment model, and established the service concept of "satisfaction as the standard" to provide patients with high-quality, efficient and low-consumption medical services. The diagnosis and treatment mode of "patients choose doctors" was introduced, and convenience measures such as holistic nursing, simplified service process and "mother-baby sharing room" home nursing were carried out. Hiring ophthalmologists from Ohio State Hospital for short-distance consultation and surgical treatment of myopia and various difficult ocular fundus diseases not only facilitates patients, but also strengthens the exchange and cooperation between the hospital and international medical technology, significantly improves the diagnosis and treatment level of local difficult ophthalmic diseases, and is well received by patients and their families.