Hello! According to your account, first of all, it is necessary to clarify the function of spiral. Its main function is to prevent the external auditory canal from being damaged and make the sound source flow into the ear as much as possible. So it has a certain influence on listening, but it is rare. The common causes of helix loss are trauma or deformity. Surgery is an appropriate treatment. The medical department is an otolaryngology department. It is suggested to upload some pictures to avoid misdiagnosis. Thank you!