(1) preparatory work
1, select the location
2. Beautify the environment: While opposing extravagance and waste, do your best to beautify the environment at the celebration site. According to the convention, when the opening ceremony is held, guests and guests have to stand, so there is generally no podium or chair. In order to show the grand respect for the guests, you can lay a red carpet where the guests, especially the distinguished guests, stand. To set off a warm, grand and festive atmosphere. Colored lights, ribbons and balloons can be hung at the scene, some propaganda slogans can be posted, and large banners indicating the specific content of the celebration can be hung. If you have the ability, you can also invite professional etiquette teams or bands and gongs and drums teams composed of employees to play music or beat drums. However, such activities should be moderate and not too busy.
3. Choose the venue (you have already chosen it, so I won't say much)
4. Prepare the sound: Before the celebration, be sure to prepare and debug the sound and sound transmission equipment. In particular, the equipment used for guests' speeches must not "strike" at critical moments, so that the host or guests are in a hurry and make a fool of themselves. Before and after the celebration, you can play some festive and cheerful music in time, as long as you don't seize the position of "protagonist". The music to be played should be reviewed and arranged in advance. You can't play music that deviates from the theme of the celebration at will, even those sad, sad and tearful music, or those humorous songs and love songs that are not solemn enough.
5. Gift preparation: Five aspects should be paid attention to when choosing gifts for guests. First, the price is moderate. Giving gifts to guests, if the price is too high, will easily make guests feel guilty or even accept bribes, and at the same time let the unit bear unnecessary expenses. If the price is too low, it will make people feel despised and not serious. The second is publicity. You can choose your company's products, or you can print your company's logo, product design, advertising language, contact information, etc. On gifts and their outer packaging. But be careful not to print it too conspicuously. The third is honor. Gifts should be exquisitely made, with famous sayings or paintings to make the owner feel proud and proud. The fourth is value. There should be a certain commemorative significance for the owner to cherish and attach importance to. Such as crystal business card holders, crystal models and other crystal products. The fifth is practicality. Gifts can be considered practical, so that they can be widely used and achieve publicity results. Such as leather goods or leather gifts, office stationery, tie clips, wallets, etc.
6. Invited guests: (1) Superior leaders (2) Celebrities (3) Mass media (4) Partners (5) Once the specific list of invitations for community relations is confirmed, an invitation letter or notice shall be issued as soon as possible. For the sake of prudence, the invitation to invite guests should be carefully written, packed in beautiful envelopes, and delivered to the other party by a special person half a day in advance, so that the other party can make arrangements early. In view of the large number of people attending the celebration and its wide coverage, it is impossible to postpone, reschedule or even cancel the celebration unless absolutely necessary.
7. Other preparations: When choosing the celebration time, we should pay attention to the time when the main guests, leaders and most guests can attend. We should also consider the living habits of the surrounding residents to avoid disturbing the people too early or too late. Generally, it is most suitable to arrange between 9 am and 10. If you need to invite guests to dinner, you need to have an accurate statistics on the specific number of guests in advance. If possible, it is best to know the dietary taboos of the main guests in advance. We must also arrange the menu and seats in advance. Arranging a buffet is a popular form of dining.
(2) On-site reception
Compared with the general public transportation reception, the reception of guests attending the celebration ceremony should highlight the etiquette. It is necessary to take good care of all the guests warmly and meticulously, and to make every guest feel comfortable and feel the sincerity, respect and respect of the organizers through standardized and enthusiastic reception. The standard requirements for on-site reception of celebration ceremonies can also be used for reference by other ceremonies.
1. Reception preparation: Once the celebration is decided, a celebration preparation team should be set up as soon as possible. Members of the preparatory group are usually composed of relevant personnel from all walks of life. According to the specific needs, a special group can be set up to "divide the troops and guard" in public relations, protocol, finance, conference and other aspects, and each is in charge of a section. Among them, the reception team responsible for protocol work should be composed of young, capable, good image, oral expression ability and adaptability in principle.
2. Method requirements:
(1) Reception station posture. The basic requirements of standing posture are: straight = stretch, beautiful lines and full of vitality.
Positive view: the main points are straight head, flat head and straight body. The whole body is straight, full of energy, eyes look straight, shoulders are flush, arms droop naturally, heels are close together, feet are separated in a "V" shape, toes are open about 60 degrees, and the body center of gravity falls between legs. When standing for a long time, you can use one leg to support your body, and the other leg is slightly relaxed to keep it natural and easy-going.
Side view: the focus is on the jaw, chest, abdomen and straight legs. Eyes straight, chin miniature, chest out and abdomen in, back straight.
Man: We should embody the vigorous, chic and heroic style, and strive to give people a strong sense of beauty. Put your hands together, close them in front of your abdomen, or put them on your sides naturally. Feet can be separated and shoulder width apart.
Lady: To show the lightness, charm, elegance and demure charm of a lady, we should try our best to give people a feeling of "quietness". Hands clenched, folded in front of the lower abdomen, arms slightly folded inward. You can spread your toes a little.
(2) Working in a walking posture
○ 1 Basic requirements of walking posture. When walking, you should look up, look straight ahead, your arms droop naturally, your palms are inward, and your body swings back and forth as the center. Belly in, chest out, legs straight, waist relaxed, light-footed, elastic and rhythmic.
When swinging your arm, swing it forward about 35 degrees, swing it backward about 15 degrees, and face your palm toward your body. At the beginning, you can lean forward slightly, focus on the palm of your front foot, straighten your knees, straighten your toes forward, and step on both sides of a line when you walk. Swing the thigh joints when walking, not just the knee joints. A lady should walk well, be light, behave dignified and elegant, and show soft beauty.
2 Special case of walking posture. The first is companionship and guidance. When accompanying and guiding guests, if they are guided in the corridor or on the flat ground, the accompanying and guiding personnel should be on the left side when the two sides are side by side. If the two sides walk in a straight line, they should be about 2~3 steps ahead on the left. When the accompanying personnel are not familiar with the direction of travel, the accompanying tour guide should walk outside the front and take care of the guests at a speed. Whenever you pass a corner, stairs or bumpy road, remind the other person to pay attention. Use gestures to remind the other person "Please turn left", "This way", "Please be careful of the slippery road" and "The ground is uneven, please be careful". If you want to talk while walking, you should turn over and face each other.
The second is to go up and down the stairs. Adhere to the principle of "upper right and lower right" when going up and down stairs. When going up and down stairs, you should not walk side by side, but go up and down from the right. When walking opposite the guest on the stairs, if the stairs are narrow, don't rush with the guest, ask the other person to go first. Walk in front of the guests when you accompany them up and down the stairs. The third is to get in and out of the elevator. Escort should first press the control switch outside the elevator door. If no one in the elevator controls the elevator, the escort must go in and out to control the elevator. If the elevator is operated by a special person, guests and leaders should be allowed to go in first and out first. The fourth is in and out. When going in and out of the house with others, in order to show politeness, you should be the last one to go in and then come out, and ask the other person to go in first and out first. When accompanying and guiding, they are obliged to pull the door or push the door for each other when entering or leaving the gate. But after sliding the door or pushing the door, keep yourself behind the door or by the door, and don't block each other.
(3) Standardize squatting posture. Receptionists usually use the following three squat postures at work.
1 high and low type. High and low styles. The squat posture is the height of the knee. It is required to stagger your feet when squatting, with your left foot in front and your right foot behind. The left foot should be completely on the ground and the calf should be basically perpendicular to the ground. Keep your feet on the ground and your heels up. At this time, the right knee is lower than the left knee, and the inside of the right knee can lean against the inside of the left calf, forming a posture in which the left knee is higher than the right knee. When squatting, the hips are down, the legs of the lady should be close together, and the men can be separated moderately. Basically, you support your body with your right leg. It is more convenient for men to adopt this posture when they need it at work.
○2 cross. Cross squat posture is usually suitable for ladies, especially those wearing short skirts. The basic feature is that the legs cross together after squatting. When squatting, the right foot is in front, the left foot is behind, the right calf is vertical to the ground, and the whole foot touches the ground. The right leg is on the top and the left leg is on the bottom, and the two overlap. The left knee extends from the back waist to the right, the heel of the left foot is lifted, and the sole of the foot touches the ground. Legs together to support the body. The upper body leans forward slightly and the hips are down.
○3 half squat. The semi-squat posture is not as formal as the first two squats. The basic feature is that the body is half standing and half squatting. When squatting, the upper body is required to bend slightly downward, but it cannot be at right angles or acute angles with the lower limbs. Hips must be down, not knees slightly bent, the center of gravity of obtuse angle should be placed on one leg, and the legs should not be separated too much.
(4) Standardize gestures. The gesture etiquette of the receptionist should be beautiful and standardized, practical and convenient for work.
○ 1 Introduction. When making an introduction, both the introducer and the introduced should pay attention to the gestures. For example, when introducing a colleague to a guest, the direction of the face is always opposite to the direction pointed by the gesture, that is, when facing a colleague, the gesture should be aimed at the guest, and the right hand should not be extended to introduce both parties. The gesture should be used to indicate who is introducing, and the adjacent hands respectively indicate one of them. At this time, the fingers of the hand are close together, the thumb is slightly bent, the hand reaches the height of the chest, the palm is inclined at 45 degrees to the ground, and the arm is slightly bent.
When introducing or representing higher and farther objects, you can also use the above hand grasping method. If you are introducing a lower object in front of you, just point your finger at the right object. If you introduce or represent a special object, such as a paragraph in a written material or specific text, the gestures above may make people unable to see clearly. At this time, you can point with your index finger alone.
2 lead. At the corner of the corridor or when going up and down the stairs, you should also use gestures to remind you. When you say "please turn right", "please go upstairs" and "please watch your step", use gestures to express it. For example, "Please turn right", turn your face to the other side, and the prompted hand will have five fingers together, with the thumb slightly bent, pointing to the right and the arm slightly bent.
When entering the gate and elevator, you should also signal with your hands.
○3 Take things. If conditions permit, you should use your hands as much as possible when handing over items. Even if it is not convenient for two hands to pass, you should pass it with your right hand and try to avoid it with your left hand. Be sure to give the item to the other party, and wait until the other party holds it firmly before letting go. If it is a special case, it should also be placed in a position that is convenient for the other party to take. It is also best to use both hands, at least the right hand, when receiving things, and thank each other immediately after receiving them. If the distance between the two sides is too far, we should take the initiative to move forward. If you are sitting, stand up when handing over items. It is extremely impolite to reach out and throw things.
When moving or supporting the chair, take the right front position, facing the back of the chair, hold the middle part of the lower edge of the back of the chair with your right hand, hold the upper edge of the back of the chair with your left hand, put your fingers together, and lift the inside of your thumb upward. Move and put it down gently to avoid making a loud noise.
Display items: When displaying items to guests, no matter what kind of display, it should be convenient for the other party to watch. You can show the front of the display object to the other party, show it to the other party at a convenient height, give the other party enough time to watch, and change the angle appropriately to meet the requirements of people around you or them for watching the details of an object.
When it is necessary to show an item in front of the other party, it is usually held with both hands. Put your hands forward at the height of the guest's chest, but keep a certain distance from the guest. Pay special attention to smooth and slow movements to avoid falling or touching guests.
○4 taboo gestures. When talking to them about yourself, it is forbidden to put your finger on the tip of your nose, but press your palm on your chest.
When talking about others, it is forbidden to point, and it is forbidden to point behind others' backs.
Do not scratch your hair, play with ornaments, pick your nostrils, pick your teeth, look at your wrists, and pull your sleeves when you are happy.
When giving guidance or instructions, avoid "one-finger magic" (pointing your index finger at people). This is a great disrespect to others. It is also forbidden to use food index people.
Don't put your hands in your pockets. This kind of performance will make people feel that you are not trying your best at work and are lazy at work. In China, palm-down waving is mainly for greeting others, while Americans think it is for calling dogs. This kind of gesture should be forbidden at work, especially when serving the outside world.
(3), now sound works
The specific work of the members of the reception team is as follows. The first is the welcome to the guests. That is, welcoming or sending away guests at the celebration ceremony. The second is the guidance of the guests. That is, a special person is responsible for leading the way for the guests and sending them to the established place. The third is the company of the guests. For some guests who have a high evaluation, we should arrange special personnel to accompany them all the time for care and care. For VIPs, the main person in charge of the unit should receive them in person. The fourth is the hospitality of the guests. That is to say, assign a special person to deliver drinks, snacks and other care to the guests.
The guests invited to attend the celebration are all related personnel of the organizer. Therefore, when they come, the organizers have no reason not to let them be received warmly and politely. If you muddle along in the reception of guests, injustice can easily hurt the self-esteem of guests and go against the original intention of inviting guests.