The First Affiliated Hospital of Wenzhou Medical University, founded in 19 19, is a comprehensive third-class first-class hospital in Zhejiang Province. Last year, the total outpatient volume reached 4190,000. Problems such as long queues for registration, long queues for medical treatment, long queues for payment, and patients unable to contact doctors in traditional large hospitals have been well solved in this hospital.

The reporter found that almost no patients lined up on the self-service machines all over the hospital.

"In order to meet the needs of patients at different levels, we also promote multi-channel appointments, in addition to on-site, online, WeChat, as well as mobile app, Alipay,' fun hospital' and other forms." Jin Rong introduced to reporters.

In addition, the First Affiliated Hospital of Wenzhou Medical University also merged the inpatient charging office and outpatient charging office into a unified charging office, replacing the traditional charging method by pre-storing, inter-outpatient settlement and nurse station settlement.

"Starting from the needs of patients, relying on the comprehensive construction of the smart medical platform, we will continuously improve the service process of' multi-channel appointment, real-name registration system registered medical treatment, self-service machine service, and multi-channel pre-storage settlement' in detail." Jin Rong said that this measure has effectively simplified the medical treatment process and shortened the waiting time of patients in the hospital.

It is understood that the completion rate of patients in 5 minutes is over 50%, which effectively saves patients' time.

In addition, the First Affiliated Hospital of Wenzhou Medical University continuously optimizes every detail in the outpatient process by developing online drug refund application approval system, film self-service printing and other convenience and benefit services.