Musk sent a tweet: The 654.38+00000 Tesla electric car went offline.
Fortunately, that day was the day when Tesla Giga resumed production in Shanghai for one month. Musk wrote on Twitter that Tesla's first 1 10,000 electric car was officially listed. That kind of joy has been expressed in words, and it can even remind people of his trademark smile when he said this.
Sadly, when people were still immersed in this news, the news that Tesla was interviewed by the Ministry of Industry and Information Technology (hereinafter referred to as "the Ministry of Industry and Information Technology") quickly detonated the whole network and became a hot search topic.
The Ministry of Industry and Information Technology interviewed Tesla (Shanghai) Co., Ltd. Announcement (screenshot from official website of the Ministry of Industry and Information Technology)
According to the announcement issued by the Ministry of Industry and Information Technology, some vehicles of Tesla Model3 have the problem of illegally assembling HW2.5 components. Tesla (Shanghai) Co., Ltd. was interviewed by the Ministry of Industry and Information Technology, and in accordance with the relevant provisions of the Measures for the Administration of Road Motor Vehicle Manufacturers and Product Access, it was ordered to immediately rectify, earnestly fulfill the main responsibility of the enterprise, and ensure the consistency of examination and product quality and safety.
Subsequently, Tesla and Musk's response to this matter became a hot topic that major media rushed to report, and it was also the focus of attention of the people who ate melons.
The official reply was accused of "not taking care of"
However, some Model3 vehicles illegally assembled HW2.5 components, and it was necessary to investigate the "door reduction" incident that had been raging a few days ago.
On March 2, some media reported that a domestic version of Tesla Model3 owner found that the hardware code of his vehicle controller did not match the label on the vehicle environmental information list. According to Tesla's "Electric Vehicle Environmental Information List", Model3 is equipped with HW3.0 chip, but it is actually equipped with a lower-level HW2.5 chip. Subsequently, many car owners (including the owners of imported Model3) said that they found similar problems and complained to Tesla official, 3 15 platform and major forums. At this point, Tesla fell into the "reduction door."
Car owners agree that Tesla's official behavior of reducing the domestic version of Model3 without the user's knowledge is suspected of deceiving consumers.
According to Article 55 of the Law on the Protection of Consumers' Rights and Interests, if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of the increase in compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services.
As a result, the car owners asked Tesla China to "refund one and compensate three".
Tesla's "Description of Domestic Model3 EIA List" (Image from Tesla's official Weibo)
On March 3rd, Tesla released the "Notes on the EIA List of Model3 Made in China" in its official Weibo. The explanation shows that "Tesla Giga Shanghai started to return to work on February 10. During the period, based on the supply chain situation, some battery life upgrade models are standard? 3 The installed hardware is HW2.5 ""With the recovery of production capacity and supply chain, we will manufacture the standard endurance upgrade model with HW2.5 as planned for China? 3% of car owners offer free replacement of HW3.0, "Tesla said.
Obviously, Tesla attaches great importance to this incident and will replace it for the owner free of charge in the future, but at the same time, it thinks that there is no difference between the two versions of the chip, which plays the same role and pushes the responsibility to the supply chain. It seems to be more wronged, and I have never expressed the slightest apology to the user from beginning to end. What makes the imported Model3 owners dissatisfied is that there is no mention or solution in this description.
It is precisely because of this careless response that the car owners are even more dissatisfied. In their eyes, Tesla's response is not sincere, just an "explanation" or "explanation", not an apology and rectification.
Environmental protection list HW3.0
Real car HW2.5
They believe that Tesla's response evaded two most critical facts: First, Tesla officially said that 19 was made after April, and 20 12? 3. All vehicles will be equipped with HW3.0. Second, the on-board environmental protection list does not match the actual product nameplate.
It is true that the COVID-19 epidemic has had a great impact on China's automobile supply chain and even the global automobile supply chain, and Tesla is no exception. In order to deliver, it is not incomprehensible for Tesla to take such a reduction measure, but the problem is that the owner is completely kept in the dark.
As some car owners said, "What we care about is not what hardware the vehicle is equipped with, but that we can't accept Tesla cheating consumers." They think that if Tesla tells them in advance, they can accept the temporary installation of HW2.5 transition.
Because many domestic Model3 owners are heading for Tesla's autonomous driving. But now, it really frightens car owners, and even some netizens think that Tesla's behavior is actually selling the FSD autopilot platform in disguise.
Musk is too arrogant?
But so far Tesla's mysterious action is still not over.
Musk tweet content
On March 5, Musk posted a message on Twitter, suggesting that the owner was unreasonable. The content of the tweet shows, "It is very strange that the owner of the complaint did not actually order FSD. They may not know that even if they order FSD after delivery, the corresponding computer hardware can be upgraded for free. "
Musk told the car owners in such a tough tone, "Tesla can't be wrong, it can only be you." It is exactly the same as last year's attitude of "no compensation" and "no apology" for vehicle spontaneous combustion accidents. After making such a big mistake, are you still so strong As a result, netizens are bored.
Some netizens think that Tesla ignores consumer demands and criticizes its automatic driving. "How strange! Tesla's FSD can't achieve automatic driving at all, but it is also called' fully automatic driving'. Maybe you haven't realized that when Tesla's Autopilot and FSD caused a car accident, resulting in the death of passengers, they don't need to bear any responsibility. Can't it even do' partial autopilot'? " The netizen responded to Musk in a tone of Musk.
However, some netizens think that Musk may not really understand consumers' demands. He didn't notice that China's car list didn't match the real car, and he didn't know the truth. One of the netizens explained to Musk, "No, they didn't complain because of the difference between HW3.0 and HW2.5. HW3.0 was written on the car environmental protection list, and HW3.0 was also installed in the exhibition car of the direct store, but the new car they got became HW2.5."
Even so, Musk's response to this mystery is very different from the attitude shown at the Model delivery ceremony three years ago.
Tesla Model3 Shanghai Factory Delivery Ceremony
On October 7th, 65438/KLOC-0, Musk choked several times when thanking the China government and consumers for their support to Tesla at the Model3 delivery ceremony held at Tesla's Shanghai factory. He said frankly, "Without your's support, there would be no Tesla today." ?
But now, people have to wonder, is Musk arrogant?
After all, Tesla's performance this year is very bright. From the establishment of a factory in Shanghai to the localization of Model3, the market value jumped to the top in the world. Even in the epidemic-ridden China market, Tesla's sales volume in June was as high as 3 183, up 3 17.7% year-on-year, leading the electric vehicle market in China. In 20 19, Tesla had 45,372 vehicles in Huaxin, including Model? 3 accounted for 33,903 vehicles, accounting for nearly 80%, leading most domestic new energy automobile companies.
For Musk, these may be his arrogant capital. Moreover, Tesla's brand appeal will not collapse because of complaints from some consumers, and Musk has many "believers" in the China market. However, this interview with the Ministry of Industry and Information Technology may make Musk listen to the thoughts of China consumers more.
Source: First Power Grid
Author: Wang Yuqin
This article comes from car home, the author of the car manufacturer, and does not represent car home's position.