When a medical dispute occurs, the medical institution will call the relevant hotline to report it in time, and the call center will transfer the case to the local medical commission; The medical commission will arrange mediators to rush to the scene in time to understand the situation and guide the disputes between doctors and patients from the hospital to the outside. According to the needs, organize appraisal meetings or joint meetings to determine the nature, responsibilities, losses and compensation of disputes; Mediators conduct mediation in accordance with the principles of fairness, justice, rationality and legality, and sign mediation agreements according to the evaluation results; The compensation center issues a notice of indemnity payment to the insurance company according to the mediation result, and the insurance company pays the insurance indemnity to the patient within the agreed time. The establishment of the third-party mediation mechanism makes the handling of medical disputes more convenient, fast, fast and efficient, and takes a big step towards the goal of "returning peace to hospitals, fairness to doctors and patients, and social harmony". Mediation does not charge any fees to both doctors and patients.
"Medical Commission" is a department directly under the local judicial bureau; The purpose is to prevent "medical trouble" and reduce the harm to medical staff; Let patients have a channel to cope with the situation.
The main duties of the Medical Commission are: 1, mediating medical disputes and preventing medical disputes from intensifying; 2. Publicize laws, regulations, rules and medical knowledge through mediation, and guide both parties to solve disputes fairly according to facts and laws; 3, put forward opinions and suggestions to prevent medical disputes to medical institutions; 4, medical disputes resolved through mediation, according to the requirements of both doctors and patients, make a written mediation agreement; 5, to provide medical dispute mediation consultation and services to patients and their families or medical institutions; 6, reflect the medical disputes and mediation work to the relevant government departments.
I hope the above content can help you. If in doubt, please consult a professional lawyer.
Legal basis:
"Regulations on Handling Medical Accidents" Article 20 After receiving the report of major medical negligence of medical institutions or the application for handling medical accident disputes put forward by the parties involved in medical accident disputes, the health administrative department shall submit it to the medical association responsible for technical appraisal of medical accidents for appraisal; Medical malpractice disputes need to be identified through consultation between doctors and patients, and the medical association responsible for technical identification of medical malpractice shall be entrusted by both parties to organize the identification.
Twenty-third medical associations responsible for organizing technical appraisal of medical accidents shall establish an expert database.